nweb User’s Guide 33

CHAPTER 7

Troubleshooting
If your home page or other Web page doesn’t load when you open nweb, do a
little troubleshooting before contacting your carrier. You may be able to fix the
problem yourself.

Poor Signal or No Signal

A coverage strength indicator is located somewhere on your phone. This
indicator is not part of nweb, but may be visible on the screen when nweb is
running.
• If the phone is turned on, a number of bars appear to indicate the signal
strength. The actual number of potential bars varies between phones. Refer
to the documentation for your phone provided by the manufacturer or
service provider for the actual number.
• If the phone is out of coverage range, no coverage strength bars appear. If
only one or two bars appear, you are in a weak coverage area.
If you are having difficulty connecting to the Internet, check that there is good
signal strength (three or more bars). Try moving to another location where
more signal strength bars appear.

Problems After Changing Options

If you encountered problems after making changes in the Options or
Advanced screens, resetting to the default settings may solve your problem. To
reset nweb to its default values:
1. Go to the Main Menu by pressing the Options Softkey and selecting
Menu. Press the Select Softkey or the center of the Navigation Joystick.
-or-
Press the Menu Softkey.
2. Select Options . Press the OK Softkey.
3. Press the Options Softkey. Select Reset and press the Select Softkey or
the center of the Navigation Joystick.
4. Your settings are changed back to what they were when nweb was
downloaded to your phone. If you still have problems, contact your carrier.