Troubleshooting
Error Conditions
Home Page does not load when nweb is launched
•Make sure the correct address is entered in the Home Page text input box in the Options screen.
•Make sure Startup is set to Home Page in the Options screen. See “Startup” on page 28 for more information.
The Navigation Joystick doesn’t work as expected
Check/uncheck the Swap Nav Keys checkbox in the Options screen and try again. See “Swap Navigation Keys” on page 27.
The Unable to Load Page error message appears
If you consistently see this message with a particular Web page or Web site, your phone may not have enough memory to display it. See “nweb Error Messages” on page 36 for more conditions.
Error Messages
Two types of error messages may appear on your nweb screen, standard
HTTP messages and nweb messages.
•If the message has a code number, it is a standard HTTP error message from the origin Web server – the server identified by the page’s URL. Usually you receive such a message only if the wireless connection is established and the Wireless Data Server is working. The problem is probably in the wired Internet or in the server itself. For more information, see http://www.w3schools.com/html/html_httpmessages.asp.
•If the message has no number or appears in a screen titled “Error,” it is an nweb message.
Frequently encountered messages of both types are listed below, with suggested remedies.
HTTP Error Messages
Error | Description | Suggestion |
|
|
|
403 Forbidden | The server refuses to fulfill your | Contact the webmaster/carrier if |
| request to access a file or | you are supposed to have access |
| resource that is restricted. | to the files. |
|
|
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34 | nweb User’s Guide |
