34 nweb User’s Guide
Troubleshooting
Error Conditions

Home Page does not load when nweb is launched

• Make sure the correct address is entered in the Home Page text input box
in the Options screen.
• Make sure Startup is set to Home Page in the Options screen. See
“Startup” on page 28 for more information.

The Navigation Joystick doesn’t work as expected

Check/uncheck the Swap Nav Keys checkbox in the Options screen and try
again. See “Swap Navigation Keys” on page 27.

The Unable to Load Page error message appears

If you consistently see this message with a particular Web page or Web site,
your phone may not have enough memory to display it. See “nweb Error
Messages” on page 36 for more conditions.
Error Messages
Two types of error messages may appear on your nweb screen, standard
HTTP messages and nweb messages.
• If the message has a code number, it is a standard HTTP error message
from the origin Web server – the server identified by the page’s URL.
Usually you receive such a message only if the wireless connection is
established and the Wireless Data Server is working. The problem is
probably in the wired Internet or in the server itself. For more information,
see http://www.w3schools.com/html/html_httpmessages.asp.
• If the message has no number or appears in a screen titled “Error,” it is an
nweb message.
Frequently encountered messages of both types are listed below, with
suggested remedies.

HTTP Error Messages

Error Description Suggestion
403 Forbidden The server refuses to fulfill your
request to access a file or
resource that is restricted.
Contact the webmaster/carrier if
you are supposed to have access
to the files.