NETGEAR WNR1000v3h2 manual Troubleshooting PPPoE, Troubleshooting Internet Browsing

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N150 Wireless Router User Manual

•You might need to force your cable or DSL modem to recognize your new router by restarting your network, in the sequence described in the NETGEAR Wireless Router Setup Manual.

•Your service provider might require a login. Ask your service provider whether they require a PPP over Ethernet (PPPoE) login (see Troubleshooting PPPoE on page 96).

•You might have incorrectly set the service name, user name or password. Review your router’s Basic Settings screen.

•Your service provider might check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless router on the Basic Settings screen.

•Your service provider might only allow one Ethernet MAC address to connect to the Internet, and check for your computer’s MAC address. If this is the case:

-Inform your service provider that you have bought a new network device, and ask them to use the wireless router’s MAC address, or

-Configure your router to spoof your computer’s MAC address. On the Basic Settings screen in the Router MAC Address section, select “Use this Computer’s MAC Address” and click Apply. Then restart your network in the correct sequence (see the NETGEAR Wireless Router Setup Manual for instructions).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.Log in to the wireless router.

2.Select Router Status under Maintenance on the main menu.

3.Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up and working.

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP.

Note: Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:

96 Chapter 7: Troubleshooting

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Contents N150 Wireless Router WNR1000v3h2 Technical Support TrademarksStatement of Conditions Revision HistoryTable of Contents Customizing Your Network Settings Troubleshooting Using the Setup Manual Configuring Basic ConnectivityLogging In To Your Wireless Router Configuring Basic Connectivity Selecting a Language for Your Screen Display Configuring Basic Connectivity Configuring Your Internet Settings Using the Setup Wizard Viewing and Configuring Basic Internet SettingsYour Internet Connection Does Not Require a Login No login required Your Internet Connection Does Require a Login Login required Configuring Basic Connectivity Setting Up and Testing Basic Wireless Connectivity Configuring Basic Connectivity Click Setup Access List Safeguarding Your Network Safeguarding Your NetworkChoosing Appropriate Wireless Security To configure the wireless network, you can Wireless Security Options Other Features That Enhance SecurityRecording Basic Wireless Settings Setup Information If WEP Authentication is used, circle one Shared Key or AutoChanging Wireless Security Settings Viewing Basic Wireless SettingsSafeguarding Your Network Configuring WEP Wireless Security Safeguarding Your Network Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push N Connect Wi-Fi Protected Setup Push Button Configuration Using the Physical Push ButtonUsing the Router’s Security PIN Security PIN EntryConfiguring the WPS Settings Using the Wireless Client’s Security PINAdding Additional WPS-Enabled Clients Restricting Wireless Access by MAC Address Adding Additional Non-WPS-Enabled ClientsSelect the Turn Access Control On check box Adding Guest Networks To add a guest network, do the followingChanging the Administrator Password Backing Up Your Configuration Understanding Your Firewall Content Filtering Overview Blocking Access to Internet SitesRestricting Access From Your Network Blocking Access to Internet Services To block access to Internet services Blocking Services by IP Address Range Scheduling BlockingViewing Logs of Web Access or Attempted Web Access Log Entry DescriptionsConfiguring E-mail Alert and Web Access Log Notifications Setting the Time Zone Using the LAN IP Setup Options Customizing Your Network SettingsConfiguring a Device Name Configuring LAN TCP/IP Setup ParametersUsing the Router as a Dhcp Server Using Address ReservationUsing a Dynamic DNS Service To reserve an IP addressTo edit or delete a reserved address entry Click Edit or DeleteConfiguring the WAN Setup Options To configure for a Dynamic DNS serviceSelect the Use a Dynamic DNS Service check box Setting Up a Default DMZ Server Disabling Port Scan and DoS ProtectionConfiguring Static Routes Setting the MTU SizeConfiguring NAT Filtering Responding to a Ping on the Internet WAN PortTo add or edit a static route Customizing Your Network Settings Fine-Tuning Your Network Allowing Inbound Connections to Your NetworkFine-Tuning Your Network How Port Triggering Changes the Communication Process Web server then sends this reply message to your routerHow Port Forwarding Changes the Communication Process Configuring Port Forwarding to Local Servers How Port Forwarding Differs from Port TriggeringAdding a Custom Service To configure port forwarding to a local serverClick Edit Service or Delete Service to make changes Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public To edit or delete a port forwarding entryConfiguring Port Triggering Clear the Disable Port Triggering check box Using Universal Plug and Play To turn on Universal Plug and PlayOptimizing Wireless Performance Identify critical wireless links Choose your settingsReduce interference Using WMM for Wireless Multimedia Applications Quality of ServiceUsing WMM QoS for Wireless Multimedia Applications Configuring QoS for Internet Access QoS for Applications and Online GamingTo create a QoS policy for applications and online games Click Setup QoS Rule and then click Add Priority Rule QoS for a Router LAN PortQoS for a MAC Address Click Setup QoS Rule Changing the MTU SizeEditing or Deleting an Existing QoS Policy Overview of Home and Small Office Networking Technologies Common MTU SizesAssessing Your Speed Requirements Theoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer TimeUsing Network Monitoring Tools Using Network Monitoring ToolsViewing Wireless Router Status Information Wireless Router Status FieldsDhcp Click Connection Status to display the connection status Connection Status Settings Router StatisticsViewing a List of Attached Devices Rx B/sManaging the Configuration File Backing Up and Restoring the ConfigurationDo not interrupt the reboot process Erasing the Configuration Checking for New Firmware in the Router Upgrade ScreenUpdating the Router Firmware Using Network Monitoring Tools Updating Manually to New Router Firmware Enabling Remote Management Access To configure your router for remote managementSelect the Turn Remote Management On check box Using Network Monitoring Tools Traffic Meter To monitor traffic on your router, do the followingUsing Network Monitoring Tools Troubleshooting Quick TipsBe sure to restart your network in this sequence Troubleshooting Basic Functions Make sure that the Ethernet cables are securely pluggedCheck the Test light to verify correct router operation Power light is not on Power light blinks green slowly and continuouslyPower light stays amber Internet light stays amberLogin Problems Internet or LAN port lights are not onChecking the Internet Service Connection Obtaining an Internet IP AddressTroubleshooting PPPoE Troubleshooting Internet BrowsingTroubleshooting Your Network Using the Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Request timed outProblems with Date and Time Problems with Wireless Adapter ConnectionsRestoring the Default Configuration and Password These procedures erase all current configuration settingsDefault Configuration Settings WNR1000v3h2 Router Default Configuration SettingsAppendix a Technical Specifications Wireless Communication General Specifications WNR1000v3h2 Router General SpecificationsReference Documents Appendix B Related DocumentsRegulatory Compliance Information FCC Requirements for Operation in the United StatesEurope EU Declaration of Conformity FCC CautionEdoc in Languages of the European Community Pertinentes de la directive 1999/5/CE Interference Reduction Table Interference Reduction TableIndex IndexIndex PIN 32, 34 ping 54 Setup Manual
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