NETGEAR WNR1000v3h2 manual Troubleshooting Basic Functions

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N150 Wireless Router User Manual

Make sure that the Ethernet cables are securely plugged in.

•The Internet status light on the wireless router is on if the Ethernet cable connecting the wireless router and the modem is plugged in securely and the modem and wireless router are turned on.

•For each powered-on computer connected to the wireless router by an Ethernet cable, the corresponding numbered router LAN port light is on.

Make sure that the wireless settings in the computer and router match exactly.

•For a wirelessly connected computer, the wireless network name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly.

•If you have enabled the wireless router to restrict wireless access by MAC address, you must add the wireless computer’s MAC address to the router’s wireless card access list.

Make sure that the network settings of the computer are correct.

•LAN connected computers must be configured to obtain an IP address automatically using DHCP. For more information, see the links in Appendix B.

•Some cable modem services require you to use the MAC address of the computer registered on the account. If so, in the Router MAC Address section of the Basic Settings menu, select Use this Computer’s MAC Address. Click Apply to save your settings. Restart the network in the correct sequence.

Check the Test light to verify correct router operation.

If the Test light does not turn off within 2 minutes after you turn the router on, reset the router according to the instructions in Restoring the Default Configuration and Password on page 100.

Troubleshooting Basic Functions

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power light is on.

2.Verify that the power light turns amber within a few seconds, indicating that the self-test procedure is running.

3.After approximately 1 minute, verify that:

a.The color of the power light changes to green.

b.The LAN port lights are lit for any local ports that are connected.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the light will be amber.

c.The Internet port is connected and its light is lit.

92 Chapter 7: Troubleshooting

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Contents N150 Wireless Router WNR1000v3h2 Technical Support TrademarksStatement of Conditions Revision HistoryTable of Contents Customizing Your Network Settings Troubleshooting Using the Setup Manual Configuring Basic ConnectivityLogging In To Your Wireless Router Configuring Basic Connectivity Selecting a Language for Your Screen Display Configuring Basic Connectivity Your Internet Connection Does Not Require a Login Configuring Your Internet Settings Using the Setup WizardViewing and Configuring Basic Internet Settings No login required Your Internet Connection Does Require a Login Login required Configuring Basic Connectivity Setting Up and Testing Basic Wireless Connectivity Configuring Basic Connectivity Click Setup Access List Safeguarding Your Network Safeguarding Your NetworkChoosing Appropriate Wireless Security To configure the wireless network, you can Wireless Security Options Other Features That Enhance SecurityRecording Basic Wireless Settings Setup Information If WEP Authentication is used, circle one Shared Key or AutoChanging Wireless Security Settings Viewing Basic Wireless SettingsSafeguarding Your Network Configuring WEP Wireless Security Safeguarding Your Network Configuring WPA-PSK and WPA2-PSK Wireless Security Viewing Advanced Wireless Settings Using Push N Connect Wi-Fi Protected Setup Push Button Configuration Using the Physical Push ButtonUsing the Router’s Security PIN Security PIN EntryConfiguring the WPS Settings Using the Wireless Client’s Security PINAdding Additional WPS-Enabled Clients Restricting Wireless Access by MAC Address Adding Additional Non-WPS-Enabled ClientsSelect the Turn Access Control On check box Adding Guest Networks To add a guest network, do the followingChanging the Administrator Password Backing Up Your Configuration Understanding Your Firewall Restricting Access From Your Network Content Filtering OverviewBlocking Access to Internet Sites Blocking Access to Internet Services To block access to Internet services Blocking Services by IP Address Range Scheduling BlockingViewing Logs of Web Access or Attempted Web Access Log Entry DescriptionsConfiguring E-mail Alert and Web Access Log Notifications Setting the Time Zone Using the LAN IP Setup Options Customizing Your Network SettingsConfiguring a Device Name Configuring LAN TCP/IP Setup ParametersUsing the Router as a Dhcp Server Using Address ReservationUsing a Dynamic DNS Service To reserve an IP addressTo edit or delete a reserved address entry Click Edit or DeleteSelect the Use a Dynamic DNS Service check box Configuring the WAN Setup OptionsTo configure for a Dynamic DNS service Setting Up a Default DMZ Server Disabling Port Scan and DoS ProtectionConfiguring Static Routes Setting the MTU SizeConfiguring NAT Filtering Responding to a Ping on the Internet WAN PortTo add or edit a static route Customizing Your Network Settings Fine-Tuning Your Network Allowing Inbound Connections to Your NetworkFine-Tuning Your Network How Port Triggering Changes the Communication Process Web server then sends this reply message to your routerHow Port Forwarding Changes the Communication Process Configuring Port Forwarding to Local Servers How Port Forwarding Differs from Port TriggeringAdding a Custom Service To configure port forwarding to a local serverClick Edit Service or Delete Service to make changes Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public To edit or delete a port forwarding entryConfiguring Port Triggering Clear the Disable Port Triggering check box Using Universal Plug and Play To turn on Universal Plug and PlayOptimizing Wireless Performance Reduce interference Identify critical wireless linksChoose your settings Using WMM QoS for Wireless Multimedia Applications Using WMM for Wireless Multimedia ApplicationsQuality of Service To create a QoS policy for applications and online games Configuring QoS for Internet AccessQoS for Applications and Online Gaming Click Setup QoS Rule and then click Add Priority Rule QoS for a Router LAN PortQoS for a MAC Address Editing or Deleting an Existing QoS Policy Click Setup QoS RuleChanging the MTU Size Overview of Home and Small Office Networking Technologies Common MTU SizesAssessing Your Speed Requirements Theoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer TimeUsing Network Monitoring Tools Using Network Monitoring ToolsViewing Wireless Router Status Information Wireless Router Status FieldsDhcp Click Connection Status to display the connection status Connection Status Settings Router StatisticsViewing a List of Attached Devices Rx B/sDo not interrupt the reboot process Managing the Configuration FileBacking Up and Restoring the Configuration Updating the Router Firmware Erasing the ConfigurationChecking for New Firmware in the Router Upgrade Screen Using Network Monitoring Tools Updating Manually to New Router Firmware Select the Turn Remote Management On check box Enabling Remote Management AccessTo configure your router for remote management Using Network Monitoring Tools Traffic Meter To monitor traffic on your router, do the followingUsing Network Monitoring Tools Be sure to restart your network in this sequence TroubleshootingQuick Tips Check the Test light to verify correct router operation Troubleshooting Basic FunctionsMake sure that the Ethernet cables are securely plugged Power light is not on Power light blinks green slowly and continuouslyPower light stays amber Internet light stays amberLogin Problems Internet or LAN port lights are not onChecking the Internet Service Connection Obtaining an Internet IP AddressTroubleshooting PPPoE Troubleshooting Internet BrowsingTroubleshooting Your Network Using the Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Request timed outProblems with Date and Time Problems with Wireless Adapter ConnectionsRestoring the Default Configuration and Password These procedures erase all current configuration settingsAppendix a Technical Specifications Default Configuration SettingsWNR1000v3h2 Router Default Configuration Settings Wireless Communication General Specifications WNR1000v3h2 Router General SpecificationsReference Documents Appendix B Related DocumentsRegulatory Compliance Information FCC Requirements for Operation in the United StatesEdoc in Languages of the European Community Europe EU Declaration of ConformityFCC Caution Pertinentes de la directive 1999/5/CE Interference Reduction Table Interference Reduction TableIndex IndexIndex PIN 32, 34 ping 54 Setup Manual
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