APC AP9607 manual Troubleshooting

Page 30

Troubleshooting

If you have	The troubleshooting chart (Table 6) covers many of the
problems with	problems that might arise with the Interface Expander. If
your Interface	you encounter a problem with your Interface Expander,
Expander	refer to the troubleshooting chart first. There may be a sim-
	ple solution you are overlooking.

Trouble-	The following table shows the solution to common prob-
shooting:	lems with the operation of the Interface Expander.
Table 6
	Problem	Possible Cause		Solution

		The wrong cable is		Verify that the cable is
		being used.		the one supplied with
				your interface kit. See
	A server con-			“Choosin g cables:
	A server con-			Table 1” on page 4.
	nected to a Basic
	nected to a Basic	There is an inter-		Remove the Interface
	port does not	There is an inter-		Remove the Interface
	acknowledge On	nal problem with		Expander temporarily
	Battery signal.	the Interface		from the UPS and rein-
		Expander.		stall. If the problem
				persists, see “If prob-
				lems persist,” on page
				28.

	Status LED	There is an inter-		Remove the Interface
	flashes continu-	nal problem with		Expander temporarily
	ously.	the Interface		from the UPS and rein-
		Expander.		stall. If the problem
				persists, see “If prob-
				lems persist,” on page
				28.


			Continued on next page

26

Image 30

Contents Interface Expander Thank You Contents Connection procedure Connecting the Interface Expander Introduction On next Hardware Software Requirements By the Interface Expander. When ordering a cable, provide Part NumberProduct Description Status Description Simple Signaling Smart Signaling Key ConceptsCommunication Types PowerChute plus PowerChute plus, configured for smart signaling, to moniUPS can provide simple signaling, we strongly recommend Expander use simple signaling with PowerChute orReboot of the system Signaling. Use either one of these proceduresUPS and continue with the installation, including Run PowerChute plus and connect to the UPSExpander generates a Low Battery signal under certain Interface Expander generates a Low Battery signalLess of whether the UPS is on battery. The Interface Other conditions according to the configured shutdownKey Concepts Multiple SmartSlot Installation Multiple SmartSlot Installation Multiple SmartSlot Installation Installation Slot until the front panel is flush with the back Orient the Interface Expander to fit the accessorySlot. Slide the Interface Expander all the way into Panel of the UPS or deviceConnecting to Protected Devices Described in Connection procedure on Configuring the Interface Expander PowerChute plus installation directory. To find out Some versions of PowerChute plus do not support ConFirmed shutdown mode when set up for simple signaling Whether your version of PowerChute plus supports ConUPS battery is exhausted, shutting down the UPS after If power returns before any connected server has signaledUPS before all connected servers have signaled shut Low Battery Signal Time has elapsedInterface Expander detects a UPS Low Battery condition, it Expander allows the UPS to run on battery until utilityPower is restored, or until the battery is exhausted. If Equal to the Low Battery Signal Time and then shuts downTesting Interface Expander Warranty Information Exclusion of implied warranties therefore, the aforesaid Claims by third parties, or otherwise. This warranty givesPurpose. Some jurisdictions do not permit limitation or Specifically, APC is not liable for any costs, such as lostTroubleshooting Problem Possible Cause Solution Persists, follow this procedure For problems not covered in the troubleshooting chart seeTroubleshooting on page 26, or if the problem Lem. a technician will help solve the problem overLife-Support Policy Specifications Assignments Specification Interface ExpanderIndex Index Y, Z Page Conformity is Application of CounCil Directives Standards to Which DeclaredW. a p c c . c o m