APC AP9607 manual Problem Possible Cause Solution

Page 31

Trouble-

shooting:

Table 6,

continued

Problem

Possible Cause

Solution

 

 

 

 

Timer mode: the

The power manage-

 

operating system

ment software shut-

 

shutdown time as

down time must be set

 

set in PowerChute

longer than the Inter-

 

plus is too short.

face Expander Timer

One or more

 

shutdown mode set-

 

ting.

servers shuts

 

 

Confirmed mode:

Verify that the servers

down when the

UPS is on bat-

the Interface

can confirm

tery, but does not

Expander did not

shutdown. See “Pow-

restart when

receive shutdown

erChute plus support

power returns.

confirmation from

for Confirmed shut-

 

servers that shut

down mode” on page

 

down, and utility

20. If not, configure

 

power was restored.

the Interface Expander

 

The server shut

for Timer or Until

 

down but the UPS

Low Battery shut-

 

did not shut down.

down mode.

 

 

 

 

The communica-

Verify cable connec-

 

tion cable is not

tions. See “Choosin g

 

properly fastened.

cables: Table 1” on

 

 

page 4.

 

 

 

 

The wrong cable is

Verify that the cable is

The server on

being used.

correct for this server.

 

 

UPS Advanced

The master server is

The master server

port cannot com-

connected to the

must be connected to

municate with

Interface Expander.

the computer inter-

the UPS.

 

face (Advanced) port

 

 

 

 

on the UPS.

 

 

 

 

The port on the

Close the offending

 

master server is

application.

 

being used by

 

 

another application.

 

 

 

 

 

 

 

Continued on next page

27

Page 30 Page 32
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Page 30 Page 32
Contents Interface Expander Thank You Contents Connection procedure Connecting the Interface Expander Introduction On next Hardware Software Requirements Part Number By the Interface Expander. When ordering a cable, provideProduct Description Status Description Key Concepts Simple Signaling Smart SignalingCommunication Types Expander use simple signaling with PowerChute or PowerChute plus, configured for smart signaling, to moniUPS can provide simple signaling, we strongly recommend PowerChute plusRun PowerChute plus and connect to the UPS Signaling. Use either one of these proceduresUPS and continue with the installation, including Reboot of the systemOther conditions according to the configured shutdown Interface Expander generates a Low Battery signalLess of whether the UPS is on battery. The Interface Expander generates a Low Battery signal under certainKey Concepts Multiple SmartSlot Installation Multiple SmartSlot Installation Multiple SmartSlot Installation Installation Panel of the UPS or device Orient the Interface Expander to fit the accessorySlot. Slide the Interface Expander all the way into Slot until the front panel is flush with the backConnecting to Protected Devices Described in Connection procedure on Configuring the Interface Expander Whether your version of PowerChute plus supports Con Some versions of PowerChute plus do not support ConFirmed shutdown mode when set up for simple signaling PowerChute plus installation directory. To find outLow Battery Signal Time has elapsed If power returns before any connected server has signaledUPS before all connected servers have signaled shut UPS battery is exhausted, shutting down the UPS afterEqual to the Low Battery Signal Time and then shuts down Expander allows the UPS to run on battery until utilityPower is restored, or until the battery is exhausted. If Interface Expander detects a UPS Low Battery condition, itTesting Interface Expander Warranty Information Specifically, APC is not liable for any costs, such as lost Claims by third parties, or otherwise. This warranty givesPurpose. Some jurisdictions do not permit limitation or Exclusion of implied warranties therefore, the aforesaidTroubleshooting Problem Possible Cause Solution Lem. a technician will help solve the problem over For problems not covered in the troubleshooting chart seeTroubleshooting on page 26, or if the problem Persists, follow this procedureLife-Support Policy Specifications Assignments Interface Expander SpecificationIndex Index Y, Z Page Declared Application of CounCil Directives Standards to Which Conformity isW. a p c c . c o m
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