APC AP9607 manual Problem Possible Cause Solution

Problem

Possible Cause

Solution

Timer mode: the

The power manage-

operating system

ment software shut-

shutdown time as

down time must be set

set in PowerChute

longer than the Inter-

plus is too short.

face Expander Timer

One or more

shutdown mode set-

ting.

servers shuts

Confirmed mode:

Verify that the servers

down when the

UPS is on bat-

the Interface

can confirm

tery, but does not

Expander did not

shutdown. See “Pow-

restart when

receive shutdown

erChute plus support

power returns.

confirmation from

for Confirmed shut-

servers that shut

down mode” on page

down, and utility

20. If not, configure

power was restored.

the Interface Expander

The server shut

for Timer or Until

down but the UPS

Low Battery shut-

did not shut down.

down mode.

The communica-

Verify cable connec-

tion cable is not

tions. See “Choosin g

properly fastened.

cables: Table 1” on

page 4.

The wrong cable is

Verify that the cable is

The server on

being used.

correct for this server.

UPS Advanced

The master server is

The master server

port cannot com-

connected to the

must be connected to

municate with

Interface Expander.

the computer inter-

the UPS.

face (Advanced) port

on the UPS.

The port on the

Close the offending

master server is

application.

being used by

another application.