APC AP9607 For problems not covered in the troubleshooting chart see, Back cover of this manual

Troubleshooting continued

If problems	For problems not covered in the troubleshooting chart (see
persist	“Troubleshooting: Table 6” on page 26), or if the problem
	persists, follow this procedure:
	1	Note the serial number and date of purchase of
		the Interface Expander unit. Contact APC Cus-
		tomer Support at the phone number or address on
		the back cover of this manual.
	2	Be prepared to provide a description of the prob-
		lem. A technician will help solve the problem over
		the phone, if possible, or will give you a return
		material authorization (RMA) number.
	3	If the Interface Expander unit is under warranty,
		repairs are free of charge. If the warranty has
		expired, there will be a nominal charge for repair.
	4	Pack the Interface Expander carefully in its origi-
		nal packaging, if possible. Do not use polystyrene
		beads for packing. Damage sustained in transit is
		not covered under the warranty. Enclose a letter in
		the package with your name, address, RMA num-
		ber, a copy of the sales receipt, daytime phone
		number, and check (if applicable).
	5	Mark the RMA number clearly on the outside of
		the shipping carton. The factory will not accept
		any materials without this marking.
	6	Return the Interface Expander unit by insured, pre-
		paid carrier to the U.S. address on the back cover
		of this manual.

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