Aruba Networks Aruba AP 60/61 manual Accessing the AP Support Prompt

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TroubleshootingA

This appendix discusses troubleshooting tools and procedures available for the Aruba AP 60/61. Troubleshooting should be limited to the information provided below.

CAUTION: This AP contains no user accessible components. Do not attempt to disassemble the Aruba AP 60/61. If this AP does not operate properly, contact Aruba Technical Support (contact information is contained in “Troubleshooting”). No maintenance (beyond keeping the AP clean and dust free) is required. To clean the Aruba AP 60/61, use a static-free, dry cloth.

After provisioning and deployment, the Aruba AP 60/61 can be configured and managed through the Mobility Controller. However, the Aruba AP 60/61 includes built-in troubleshooting features for situations where the Mobility Controller commands are unable to diagnose AP problems.

This appendix describes using the built-in AP support prompt for troubleshooting.

Accessing the AP Support Prompt

Depending on your network topology, the built-in AP Support prompt can be accessed using the AP serial console port or through the Mobility Controller using the Serial Over Ethernet (SOE) interface or using Telnet from a remote management station.

Direct SPOE Connection to Mobility Controller

This method requires that the Aruba AP 60/61 is connected directly to an SPOE-compatible network port on the Mobility Controller (see “Connecting Required Cables” on page 28).

1.Telnet to the Mobility Controller Serial-Over-Ethernet (SOE) interface.

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Installation Guide

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Contents Aruba AP 60/61 Access Point Trademarks Aruba Wireless Networks, Inc. All rights reservedContents Appendix B Port Specifications Introduction1 Front View Antenna fixtures for Wireless CommunicationsAir Vents Indicator LEDs1Aruba AP 60/61 LEDs State DescriptionFE Port DC Power SocketMounting Slots Back ViewKensington Security Slot Aruba AP Setup ProcessFold-Out Stand Provisioning Access Points Aruba Discovery Protocol AP Reprovisioning AP Provisioning1Provisioning Tab 2Port Range Screen Requirements Manual ProvisioningProvisioning Access Points Console Access to the AP Connecting the Console Terminal1Console Terminal Settings Dram 32 MB Apboot setenv servername aruba-master Setting Aruba AP 60/61 ParametersMy network uses direct IP addresses instead of DNS Apboot save apboot boot Provisioning Access Points Mounting the Aruba AP 60/61 AP Deployment1Aruba AP 60/61 Mounting Options Aruba 60 Detachable AntennasAruba Description Gain Manufacturer Dbi 1FCC-Approved Detachable AntennasAP-ANT-8 2Aruba AP 60/61Fold-Out Stand Free-Standing Placement3Mounting Screw Specifications Using the Built-In Mounting Slots4Hanging the Aruba AP 60/61 on Screws Using the Optional Mounting KitsSelecting an FE Cable Connecting Required CablesConnecting Cables & Power Selecting an Antenna MaintenanceDirect Spoe Connection to Mobility Controller Accessing the AP Support PromptBaud Rate Data Bits Parity Stop Bits Flow Control 9600 None Table A-1Console Terminal SettingsDirect Terminal Connection Remote Telnet Connection Setting Telnet AccessAP Support Access LevelsUser Commands Privileged CommandsResetting the AP to Factory Defaults Troubleshooting Figure B-1Aruba AP 60/61 FE Port FE PortSerial Breakout Adapter DB-9 SpecificationTable B-1Console Terminal Settings To Network Specifications To AP SpecificationsPort Specifications FCC Class B ComplianceUnited States RSS-210 CanadaRF Radiation Exposure Statement Radio Frequency Interference RequirementsIndoor Restriction for 5GHz Frequency Range Vcci Class B JapanEurope Product Specifications Measurement CertificationsEthernet Compatibility Product FeaturesRadio Characteristics Product LabelOptional Items Power Over EthernetPackage Contents Physical DescriptionFigure C-1Part Number AP-60 Aruba AP-60 Access PointDescription 802.11a 802.11b 802.11g Table C-1AP-60 802.11 SpecificationsACK Able C-1 AP-60 802.11 SpecificationsBssid Able C-2 AP-60 CharacteristicsAP-60 Characteristics Table C-2AP-60 Characteristics Aruba AP-61 Access PointTable C-3AP-61 802.11 Specifications Able C-4 AP-61 Characteristics Able C-3 AP-61 802.11 SpecificationsAble C-4 AP-61 Characteristics Related Documents Table C-4AP-61 CharacteristicsTable C-5Text Conventions Text ConventionsTable C-5Text Conventions Telephone Numbers Contacting Aruba NetworksProper Disposal of Aruba Equipment Product Specifications Aruba AP 60/61 W . a r u b a n e t w o r k s . c o m