D-Link DI-714 Troubleshooting, Basic Functions, Make sure that the power switch is set to “On”

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Troubleshooting

In the event that you are unable to connect to or use your DI-714 Wireless Broadband Router, please refer to the following troubleshooting guide. After each problem description, a possible cause and problem resolution is provided. If this section does not help you fix the problem, go to the D-Link web site (www.dlink.com) for additional troubleshooting tips. If neither of these helps, please contact D-Link Technical Support for additional help. The phone numbers for Technical Support are in the appendix of this manual under D-Link Office Information.

Basic Functions

My Broadband Router will not turn on. No LED’s light up.

Cause:

The power is not connected or the power switch is set to “Off”. Resolution:

Connect the power adapter to your Broadband Router and plug it into the power outlet.

Make sure that the power switch is set to “On”.

Note: Only use the power adapter provided with your Broadband Router. Using any other adapter may damage your Broadband Router and violate your warranty.

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Contents DI-714 Wireless Broadband Router User’s ManualD-Link Contents Hardware InstallationBasic DI-714 Configuration & Main Page Troubleshooting Advanced SettingsTechnical Specifications Limited WarrantyRegistration Introduction Package Contents Introduction to Firewalls Introduction to Broadband Router TechnologyIntroduction to Local Area Networking Point-to-Point Tunneling Protocol PPTP Introduction to Virtual Private NetworkingStandards Based Technology Introduction to Wireless NetworkingIP Security IPSec Installation Considerations Placement Hardware InstallationSafety Precautions device will violate the products warrantyRESET POWERFront Panel Rear PanelStart-up and Log in Basic DI-714 Configuration & Main PagePage Main Page Setup WizardTime Settings Device IP Subnet Mask Device IP SettingsDevice IP Address Enter the IP address that is assigned by your ISP Cable/DSL ISP SettingsEnter the IP subnet mask Enter the ISP gateway address Enter the DNS IP addressUser name Enter the user name of your ISP account ISP Additional SettingsPassword Enter the password of your ISP account MAC Address Enter the MAC address of the Ethernet adapter Host Name Enter the host name provided by the ISPModem Settings Device Information This means that there is not a connection Device StatusThis means that there is a connection Basic Setup Page DHCP Server Settings Advanced SettingsVirtual Server Settings Page Static Routing Dynamic Settings Modem String Settings Password Settings Intruder Detection Log View detection logs System ToolsIntruder Detection Log Display Routing Table Gateway IP Address The IP Address of the assigned Gateway Type The type of routing protocol usedSystem Diagnostics Load Default Settings Upgrade Firmware Reset Device Basic Functions TroubleshootingMy Broadband Router will not turn on. No LED’s light up Make sure that the power switch is set to “On”Sometimes my Broadband Router stops working or locks up The Link or Act LED’s do not turn onI can’t access my Broadband Router LAN Connection ProblemsI can’t connect to other computers on my LAN I can access the Broadband Router, but I can’t connect to my ISP ISP Connection ProblemsMy online game does not work Internet Application ProblemsMy E-Mail program doesn’t receive my E-Mail Wireless TroubleshootingCan’t access the Broadband Router from a wireless network card 3. Click on Load Default Settings Performing a Factory ResetUsing the PING Utility in Windows 95/98/Me The screen shown below is an example of an unsuccessful PING C\ping PING, your connection is not completePinging 192.168.0.1 with 32 bytes of data Request timed out Request timed out Request timed out Request timed outD-Link DFE-530TX PCI Fast Eth Using the WINIPCFG Utility in Windows 95/98/MeClick on More Info to display additional IP information Standards Technical SpecificationsProtocols Supported ManagementTech Support for customers within the United States Technical SupportTech Support for customers within Canada D-Link Technical Support over the Telephone 877Hardware excluding power supplies and fans One 1 year Page Reorient or relocate the receiving antenna