D-Link DI-714 user manual Technical Support, Tech Support for customers within the United States

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Technical Support

Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through our web site, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet: http://support.dlink.com email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 7:30am to 12:00am EST

D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

When contacting technical support, please provide the following information:

•Serial number of the unit

•Model number or product name

•Software type and version number

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Contents Wireless Broadband Router User’s Manual D-LinkDI-714 Hardware Installation Basic DI-714 Configuration & Main PageContents Technical Specifications Advanced SettingsTroubleshooting Limited WarrantyRegistration Introduction Package Contents Introduction to Broadband Router Technology Introduction to FirewallsIntroduction to Local Area Networking Introduction to Virtual Private Networking Point-to-Point Tunneling Protocol PPTPIntroduction to Wireless Networking IP Security IPSecStandards Based Technology Installation Considerations Safety Precautions Hardware InstallationPlacement device will violate the products warrantyFront Panel POWERRESET Rear PanelBasic DI-714 Configuration & Main Page Start-up and Log inPage Setup Wizard Main PageTime Settings Device IP Settings Device IP AddressDevice IP Subnet Mask Enter the IP subnet mask Enter the ISP gateway address Cable/DSL ISP SettingsEnter the IP address that is assigned by your ISP Enter the DNS IP addressISP Additional Settings Password Enter the password of your ISP accountUser name Enter the user name of your ISP account Host Name Enter the host name provided by the ISP MAC Address Enter the MAC address of the Ethernet adapterModem Settings Device Information Device Status This means that there is a connectionThis means that there is not a connection Basic Setup Page Advanced Settings DHCP Server SettingsVirtual Server Settings Page Static Routing Dynamic Settings Modem String Settings Password Settings System Tools Intruder Detection LogIntruder Detection Log View detection logs Display Routing Table Type The type of routing protocol used Gateway IP Address The IP Address of the assigned GatewaySystem Diagnostics Load Default Settings Upgrade Firmware Reset Device My Broadband Router will not turn on. No LED’s light up TroubleshootingBasic Functions Make sure that the power switch is set to “On”The Link or Act LED’s do not turn on Sometimes my Broadband Router stops working or locks upLAN Connection Problems I can’t access my Broadband RouterI can’t connect to other computers on my LAN ISP Connection Problems I can access the Broadband Router, but I can’t connect to my ISPInternet Application Problems My online game does not workWireless Troubleshooting Can’t access the Broadband Router from a wireless network cardMy E-Mail program doesn’t receive my E-Mail Performing a Factory Reset 3. Click on Load Default SettingsUsing the PING Utility in Windows 95/98/Me Pinging 192.168.0.1 with 32 bytes of data Request timed out PING, your connection is not completeThe screen shown below is an example of an unsuccessful PING C\ping Request timed out Request timed out Request timed outUsing the WINIPCFG Utility in Windows 95/98/Me D-Link DFE-530TX PCI Fast EthClick on More Info to display additional IP information Protocols Supported Technical SpecificationsStandards ManagementTech Support for customers within Canada Technical SupportTech Support for customers within the United States D-Link Technical Support over the Telephone 877Hardware excluding power supplies and fans One 1 year Page Reorient or relocate the receiving antenna