Adder Technology CATxIP 1000 manual Getting assistance, Troubleshooting, US +1 888 275

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Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Configuration menus

•Appendix 2 - Configuration pages via viewer

•Appendix 3 - VNC viewer connection options

•Appendix 4 - VNC viewer window options

•Appendix 5 - Browser viewer options

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cable specifications

•Appendix 8 - Hotkey sequence codes

•Appendix 9 - Supported video modes

•Safety information

•Warranty

•End user licence agreement

•Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

•Email – support@adder.com

•Fax in the UK: 01954 780081

in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 932 3337

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 1000

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the AdderView CATxIP 1000 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the AdderView CATxIP 1000.

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Contents AdderView CATxIP Contents Further information Index Global users Many computersCAM formats AdderView CATxIP 1000 features front and rear What you may additionally need What’s in the boxMounting Single unit rack bracketsDouble unit rack brackets Connections CAM Computer Power System SwitchTo connect the local user port Local userCategory 5, 5e or 6 cable from Adder X100/X200 module Global user IP network portTo connect the Global user IP network port AdderView CATxIP Front panelTo connect a computer system Computer system via CAMPower in connection To connect the power supplyOutput lead from Power adapter Power control port To connect and address the switch boxesSwitch Cascading multiple units See alsoCascade tree Connecting units in cascade Tips for successful cascadingTo connect units in cascade Addressing computers in a cascade Using cascaded computersMultiple video head connections It is recommended that Second CAM in each pair is aUSB-type and that it is plugged Remote switching control Host computer port/channel Video offCable from serial Control device Overall initial configuration ConfigurationInitial configuration Security Main menuMenu layout HotkeysRegistering users and host computers General security and configuration stepsTo enable general security To set an Admin passwordTo clear a password and restore factory default settings What to do if the Admin password has been forgottenClearing IP access control What is IP access control?To clear IP access control To configure the unit from a global user location Full configuration by global userEncryption settings AdderView CATxIP 1000 encryption settingsViewer encryption settings Positioning AdderView CATxIP 1000 in the network Networking issuesFirewall/router address Port settingsPlacing AdderView CATxIP 1000 behind a router or firewall AddressingDNS addressing To discover a DHCP-allocated IP addressPlacing AdderView CATxIP 1000 alongside the firewall Ensuring sufficient securityPorts To control two or more ports simultaneously Power switching configurationPower control sequences To configure the power sequences for each host computerUpgrading AdderView CATxIP 1000 models Recovering from a failed upgradeTo upgrade AdderView CATxIP 1000 models To invoke backup/recovery modeFront panel indicators Accessing the AdderView CATxIPSelecting a computer Local user accessTo select a computer using the Select Host menu Standard hotkeysSelect Host menu here you can select computers by name To log To select a computer using mouse buttonsTo select a computer using mouse buttons Advanced method Logging in and outReminder banner To enable/disable the confirmation boxTo change banner colours or disable the banner Confirmation boxUser preferences and functions Blue dot indicators in the Select Host menuGlobal User Global user accessOptions button Global user access via VNC viewerTo access via the VNC viewer To download the VNC viewerTo access via your web browser Global user access via web browserUsing the viewer window When using the viewer windowMenu bar To select a host ConfigureMouse pointers Host selectionRe-synchronise mouse Access mode shared/privatePower switching Auto calibrateControls Enter When entering codesVideo Settings Keyboard ControlAccordingly Using automatic configurationsIncreased by 50% when a slow link is detected Setting the Threshold manuallyAdvanced Settings Custom Video ModesOverlap Capture Viewer encryption settings If you need to enter a port numberSupported web browsers US +1 888 275 TroubleshootingWhen logging on using VNC viewer, I cannot enter a username Getting assistanceTo access the local setup menus Appendix 1 Local setup menusFunctions Power ControlRestore Standard Mouse Restore IntellimouseScreen Saver User PreferencesReminder Banner Reminder ColourOSD Dwell Time Mouse SwitchingUser Timeout Global PreferencesAuto Logout Setup OptionsIP address, net mask, VNC port, etc ConfigurationIP admin password, encryption settings, etc Completely resets the AdderView CATxIP 1000 unitUnit Configuration Network Configuration Options Port Serial ConfigurationSettings Power Control, Sync Units Settings 1200, 2400, 4800, 9600, 19200, 38400, 57600To reset the AdderView CATxIP 1000 configuration Reset ConfigurationAppendix 2 Configuration pages via viewer To access the remote configuration pagesMain configuration Logged on users User accounts Unit configuration Advanced unit configuration Time & date configuration IP Gateway Network configurationIP Access Control IP Network MaskTo edit/remove access control entries Setting IP access controlTo define a new IP access control entry To reorder access control entriesSerial port configuration Options Port UseBaud Rate To create a new host entry Host configurationErase Host Configuration Add entry for unrecognised hostFor further details To get here Logging and statusTo copy and paste the log Syslog Server IP AddressLdap configuration Preferred encoding Appendix 3 VNC viewer connection optionsColour/Encoding Auto selectCustomise Enable all inputsDisable all inputs view-only mode InputsMisc Custom Size ScalingNo Scaling Scale to Window SizeLoad / Save Defaults ReloadDefaults Save IdentitiesAppendix 4 VNC viewer window options Appendix 5 Browser viewer options Encoding and colour levelSecurity Appendix 6 Addresses, masks and ports IP addressesNet masks Binary octet after Net masks the binary explanationOperation with net mask Binary equivalentAddress ranges Calculating the mask for IP access controlSingle locations All locationsPorts Security issues with portsAppendix 7 Cable and connector specifications AdderView CATxIP 1000 to power switch cablePower switch to power switch daisy chain cable Appendix 8 Hotkey sequence codes Permissible key pressesCreating macro sequences Appendix 9 Supported video modes Warranty Safety informationGeneral Public License Linux End user licence agreement Canadian Department of Communications RFI statement Radio Frequency EnergyEuropean EMC directive 89/336/EEC FCC Compliance Statement United StatesHoe Huat Industrial Building Index 