Datalogic Scanning PDA user manual RF Connectivity, Start

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Troubleshooting

RF Connectivity

Use the RF Connectivity Troubleshooting Flowchart when experiencing prob- lems connecting a Datalogic terminal to a host. If you have questions, please call Datalogic Mobile Technical Support.

Figure 27. RF Connectivity Troubleshooting Flowchart

START

Gather facts:

•Terminal type

•AP & RF card brand (ensure latest version of firmware installed)

•Host type

•Software type

•Software version (ensure latest version is installed)

•Frequency and duration of issue

Does the terminal	NO	Does the terminal	YES
respond to a PING		display an error during the
respond to a PING		display an error during the
command from		boot process?
a PC?

Contact Tech Support.

YES

NO

Does the terminal

NO

associate with the AP

?

Potential Problems:

YES

Ping terminal from

Can you ping the

NO

host or use tracert to

determine the location

terminal from the AP

YES

of the breakdown in

?

communication.

NO

Can you ping the

NO

Does the terminal

connect to the host

host from a PC on same

?

subnet ?

Potential Problems:

•Security Issue – Check SSID, WEP, LEAP settings

•Range Issue

Potential Problems:

•IP Address Issue

•Check security settings

Potential Problems:

•Host unavailable

YES

RF connectivity obtained. See your software manual for further information or contact Datalogic Mobile technical support.

YES

Potential Problems:

•IP address issue (duplicate address on terminal). Turn off the terminal and attempt PING again

•Run tracert command to determine location of breakdown of connectivity.

(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the trace route command, go to the command prompt on the PC and type tracert.)

64	Falcon® Management Utility (FMU)

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Contents User’s Manual Disclaimer Datalogic Mobile, IncPatents Table of Contents Printing Reports Terminal Properties Appendix D. Glossary Definitions Payment and Taxes Infringement General Provisions Preface OverviewRegistration Style Conventions Manual Formatting ConventionsQuick Start Introduction AdvantagesFeatures System Requirements Supported portablesSystem Requirements Complete System/Workstation MinimumInstalling FMU FMU Installation OptionsBefore You Begin Establish Communication to TerminalsSetting Up File Sharing Using FirewallsFirewalls and File Sharing \Program Files\Datalogic\FMU\Workstation\Pack- ages Complete System Setting Up FMUSeparate Workstation/Server Single Server Support FMU Server ArchitectureFMU Console Terminals Single Server Multiple Server Support Terminal GroupsChapter About FMU FMU’s TechnologyFMU Server and Client User Interface Maintaining Current FilesMost features of FMU can be accessed several different ways Menu Toolbar Start Shortcut Tree View List ViewFMU Components FMU StartConfiguration Configuration Assigned Pa TerminalServers GroupsAssigned Packages Available PackagesTerminal File MenuAdd Assign Packages Update Terminals NowExit Edit View Help Toolbar Printing ReportsAbout FMU Chapter FMU Operation Managing ServersName Adding a ServerIP Address Server Path Deleting a Server Server Error LogViewing or Editing Server Properties Allow older UpdatesAdd License Working with Groups Group Configuration SettingsAdding a Group Deleting a Group Adding and Assigning Packages Renaming a GroupAdding a Package Adding Files to a PackageSource DestinationKeyboard RF CardAdding a Firmware Image File Terminal typeImage FirmwareViewing a File List BoardAssigning a Package TerminalsTerminal Setup Adding TerminalsTerminal Check-in IP AddressDelete Terminal Terminal PropertiesFile Properties Working with FilesAbout Files FMU Operation Configuration Settings Configuration SettingsAll Off Reset ValuesAll On Symbology Settings Configure Symbology SettingsDevice Settings Configure Device SettingsNetwork Settings Description Action Enable DhcpSubnet Mask GatewayFDU Configuration Settings 2D Imager Settings Imager Configuration SettingsConfiguration Settings Terminal to FMU Server Communications Direct Connect Enabling a Terminal for FMU with Direct ConnectWinCE Windows MobileUpdate Time Explore TerminalUpdating Terminals Have an RF connection. See RF Connection onRF Connection Enabling Terminals for RF ConnectivityFor the update to run Select Manual or DhcpClick OK to complete the setup Exploring an RF Terminal Updating RF TerminalsTerminal Configuration Settings Scheduled Update TimeTerminal Configuration Terminal Report Snmp Concepts MIB FilesAdditional Resources Datalogic MIBsAppendix B Dhcp Server Setup Setting up your Dhcp ServerDhcp Server Setup Appendix C Troubleshooting RF Connectivity StartWindows Firewall Issues How to Open Ports in the Windows FirewallUsed by Ports FMUFast FMUTrapshotTroubleshooting Click Add Port Troubleshooting Network Domain File Transfer Troubleshooting Troubleshooting User’s Manual Windows XP Home Installing the Server Only component using XP HomeCreating a Share in Windows XP Home Windows XP Home Reseller Technical Support Technical SupportTelephone Technical Support Sample Reports Terminal Report F00000001Troubleshooting 1D Bar Code 2D Bar CodeActiveSync Check DigitFalcon Config DevicePartnership Falcon Management Utility FMUServer Error Log Network IDPackages Portable DataSymbology Start Subnet MaskTracert Locator URLNET Add Architecture Basic Files Complete SystemControl Datalogic MIBs Falcon Management UtilityMIB MIB Files Network Network Settings Package KeystrokesMenubar PrintingTroubleshooting Uniform Resource Locator URLUSB User Interface XMLIndex User’s Manual Index Ascii Character Set Corporate Headquarters