Planar UR8450-MX, UR8450-LX, UR8450-3D manual Symptoms, Possible Causes and Solutions

Symptoms, Possible Causes and Solutions

Symptoms, Possible Causes and Solutions

Below are different symptoms that you might encounter as you install your UltraRes display. First look at the different symptoms to see if you can find your issue. And then look at the possible cause and try the suggested solution(s). If you still are not able to resolve your issue, please contact Planar’s Technical Support Department.

Symptom: Can’t Get PC to Output 4K @ 24/30Hz

Possible Cause

Your graphics card may not support a 4K output.

Solution

Make sure that your graphics card can support a 4K output. See "Supported Graphics Cards" on page 14 for a list of the current graphics cards that Planar supports for the UltraRes display.

Solution

Confirm that you are using a DisplayPort output. You can’t use a DisplayPort-to-HDMI adapter to output 4K content.

Solution

Make sure you are using a high-speed HDMI cable. Standard HDMI cables might work but are not guaranteed.

Solution

Verify that the selected EDID Type radio button in the UltraRes Control software is 4K Preferred. If you change the EDID setting, you may need to disconnect and reconnect the cable.

Note: You can also change the EDID Type setting on the Advanced Setup page of the Remote Monitoring software.

104 Planar UltraRes User Manual