Planar UR8450-3D, UR8450-LX, UR8450-MX manual Symptom IR Isn’t Working Properly

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Symptoms, Possible Causes and Solutions

Symptom: My Scheduled Network Power On/Off Settings Aren’t Working

Possible Cause

The Standby Mode setting in the UltraRes Control software may not be set to Fast Startup. If the Standby Mode is not set to Fast Startup, the LAN module power will be disabled in standby. Also, when then scheduler powers off the system, it won’t be able to power back on later if Standby Mode is set to Low Power.

Solution

Make sure Standby Mode is set to Fast Startup in the UltraRes Control software. See "Standby Mode" on page 46 for more information.

Symptom: IR Isn’t Working Properly

Possible Cause

The wired IR module may not be fully connected.

Solution

Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible.

Possible Cause

The UR8450 wired IR module cable is not being used.

Solution

Make sure that the UR8450 wired IR module cable. See "Connecting the Wired IR Module" on page 30 for more information.

106	Planar UltraRes User Manual

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Contents Page Warranty and Service Plans RoHS Compliance Statement Table of Contents Connecting the Wired IR Module Remote Monitoring Software Setup Upgrading Network Firmware Symptom Can’t Get PC to Output 4K @ 24/30Hz Introduction Important Safety Instructions Page European Union Disposal Information Recommended Usage Burn-In Versus Temporary Image RetentionNormal Use Thermal Guidelines Cooling RequirementsBasic Concept of Planar UltraRes Display Using the Remote Control Powering On/Off Planar UltraRes Displays Planar UltraRes in Standby Mode Supported Formats for Multiple Inputs Input SetupSupported Formats for Single Inputs Input Setup Installing a Planar UltraRes Display Plan Your InstallationBefore You Begin Tools/Equipment ListSupported Graphics Cards Setting Up AMD Graphics Cards For 3D Content Setting Up Nvidia Graphics Cards Recommended PCsUnpacking and Checking Accessories LCD Module BoxKickstand Mounts to the display when Bracket Accessory Kit Following items are included in the accessory kitUnpacking and Checking Accessories LCD Installation Installing an UltraRes Display on a Wall Page Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Using the Kickstand Bracket Connecting the Wired IR Module Connecting AC PowerConnections Connecting Sources Setting Up UltraRes Using Multiple Inputs Using UltraRes Control Software to Set Up Multiple Inputs Connections Setting Up UltraRes Using Single Inputs Selecting Individual Inputs Using the Remote Control Connections Connections Installing the UltraRes Control Software Page Page Installing USB Drivers Using the UltraRes Control Software Model name Serial number Setting Up Sources Auto Power Off Timer Standby ModeChanging Backlight Intensity Changing Frame DelayTurning Local Dimming On or Off Upgrading Firmware Upgrading Firmware Upgrading Firmware Error Codes Error Codes Network Settings Dhcp Network SetupDhcp Network Setup Static IP Network Setup Open Network and Sharing Center Static IP Network Setup Static IP Network Setup Planar UltraRes Remote Monitoring Software Remote Monitoring HomeRemote Monitoring Unit Status Remote Monitoring Display ControlRemote Monitoring Power On/Off Remote Monitoring Source Setup Remote Monitoring Advanced Setup Remote Monitoring Admin SetupRemote Monitoring Network Setup Remote Monitoring Network Setup Remote Monitoring Date and Time Use this page to change date and time information as neededRemote Monitoring Access Control Remote Monitoring Software Setup Upgrading Network Firmware Remote Monitoring Reboot Remote Monitoring Reboot External Control Setting Up Multiple Inputs Using RS232 Commands Connecting the RS232 CableRS232 Communication Setting Up Single Inputs Using RS232 Commands RS232 Commands RS232 Command FormatRS232 Response Format Uwwwx=z CRRS232 Command/Response Examples Supported UltraRes RS232 Commands Setting Command Read Min Max String?MI1 Setting Snmp Monitoring Object Name Description ValueSending RS232 Commands Via UDP Using Discrete IR Codes IR Command ProtocolSupported UltraRes IR Commands Remote Control Address Data NEC Data From RemoteUsing Discrete IR Codes Specifications LCD Module SpecificationsEnvironmental Specifications Signal Compatibility Compatible Video SourcesSignal Compatibility UltraRes Dimensions Display Dimensions Front, Side and Top ViewsDisplay Dimensions Rear View Rear View Wall Mount Hangers and Service Panel Locations Landscape Wall Mounts Front and Bottom Views Landscape Wall Mounts Sides Views Portrait Wall Mounts Front View Portrait Wall Mounts Sides Views Optional Pedestal Mount Front View Optional Pedestal Mount Top and Bottom Views Optional Pedestal Mount Single and Double Sided Optional Pedestal Mount Double Sided in Service Position 100 Troubleshooting During Installation UltraRes LED CodesError Codes in the UltraRes Control Software Error Code MeaningEeprom Symptoms, Possible Causes and Solutions Symptom Can’t Get PC to Output 4K @ 24/30HzSymptom Can’t Get PC to Output 4K @ 60Hz Symptom IR Isn’t Working Properly Accessing Planar’s Technical Support Website Downloading Utility Software Regulatory Information 110 Index Using, 82 IR commands Network setup Index