Panasonic KX-FT21HK operating instructions Operations

Page 58

Operations

When a function does not work, check here before requesting help!

General

Problem

Cause & Remedy

 

 

I cannot make and receive calls.

● The power cord or telephone line cord is not connected.

 

Check the connections (p. 18).

 

 

I cannot make calls.

● The dialling mode setting is wrong. Change to “TONE” or

 

“PULSE” (p. 18).

 

 

The unit does not work.

● Disconnect the unit from the telephone line and connect

 

the line to a known working telephone. If the working

 

telephone operates properly, contact our service personnel

 

to have the unit repaired.

 

If the working telephone does not operate properly,

 

contact your telephone company.

 

 

The unit does not ring.

● The ringer volume is set to off. Adjust it to a suitable level

 

(p. 23).

 

 

The other party complains they

● The FAX ONLY mode is set. Tell them the number is only

only hear a fax tone and cannot

used for faxes or change to another mode (p. 40, 41).

talk.

 

 

 

The REDIAL/PAUSE button

● If this button is pressed during dialling, a pause will be

does not function properly.

inserted. If pressed immediately after a dial tone is

 

obtained, the last number dialled will be redialled.

 

 

The receive mode does not

● A ring pattern detection is set (p. 46, 47).

function as explained on page 40.

● The TEL/FAX mode is set (p. 48–51).

 

 

During programming, I cannot

● All or part of the numbers are the same as the remote

enter the fax activation code.

access code of your answering machine. Change the

 

number (p. 45).

 

 

Fax – sending

Problem

Cause & Remedy

 

 

I cannot send documents.

● The telephone line cord is connected to the EXT jack on

 

the unit. Connect to the LINE jack (p. 18).

 

● The other party’s fax machine was busy or ran out of

 

paper. Try again.

 

● The other party’s machine is not a facsimile. Check with

 

the other party.

 

● The other party’s fax machine rings too many times. Send

 

the fax manually - dial the number, confirm the fax tone,

 

then press the START/COPY/SET button.

 

 

The other party complains that

● If your line has special telephone services such as call

letters on their received

waiting, the service may have been activated during fax

document are distorted.

transmission. Connect the unit to a line that does not have

 

these services.

 

● The extension telephone on the same line is off the hook.

 

Hang up the extension telephone and try again.

 

 

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Contents Operating Instructions PFQX1383ZA WH1199WN0Welcome to the world of Panasonic facsimiles For your future referenceImportant safety instructions Save These InstructionsInstalling the recording paper 10 cmHandset cord Power cordConnections Telephone line cordVoice calls making Voice calls answeringFax sending Fax receiving Copying Table of Contents Help Initial Preparation Telephone Fax/Copy HelpIncluded accessories AccessoriesAccessory order information Help function Help ButtonHelp START/COPY/SET Finding the Controls LocationInitial Preparation Overview Document stackerRecording paper SetupDocument stacker Menu Dialling mode! touch tone or pulseMenu START/COPY/SET Date and time, your logo and facsimile telephone number Setting the date and timeMenu Stop START/COPY/SET Menu Stop Delete Setting your logoExample Bill To delete a characterKeys Characters To select characters with the dial keypadStop Press 2 3 4 5 6 7 Setting your facsimile telephone numberTo correct a mistake To delete a number Ringer volume VolumesAdjusting volumes Handset receiver volumeMonitor REDIAL/PAUSE Making and Answering CallsPress Monitor To redial the last numberMonitor Flash button TONE, Flash and Pause buttonsTone button Entering pausesStoring names and telephone numbers for automatic dialling Automatic DiallingMenu Stop START/COPY/SET Lower Making a voice call using automatic dialling MonitorlowerPress Directory Directory START/COPY/SETInitiating voice contact Voice ContactTalking to the caller after fax transmission or reception Receiving a request for voice contactSending a fax manually ResolutionSending Faxes Stop Monitor REDIAL/PAUSE START/COPY/SETSending a fax using automatic dialling Monitor Stop Lower DirectoryDocuments you can send Effective scanning area Document weightMaximum size Sending report for confirmation Sample of a sending reportAutomatic journal report Sample of a journal reportDelayed transmission Sending a fax at a specified time To cancel the delayed transmission settingTo cancel the transmit polling Overseas mode Connecting tone PRE-SELECTED Setting Setting the unit to receive callsReceiving Faxes TEL/FAX mode Remote activationFriendly reception feature TEL mode Answering all calls manuallyReceive Mode Stop START/COPY/SET To stop receivingActivating the FAX only mode FAX only mode All calls are received as faxesReceive Mode FAX only mode ring count Extension telephone Fax activation codeTo use one of the telephone numbers as a facsimile number Receiving with a duplex ring serviceWhat is a duplex ring service? Ring patternsSetting the ring pattern detection How the unit will answer in each receive modeSilent fax recognition Ring count TEL/FAX delayed Ring count Fax calling toneVoice call TEL/FAX delayed Ring count Ring pattern when an extension telephone is connectedFax calling Receive Mode Menu START/COPY/SET Changing the Auto Answer setting to the TEL/FAX modeWe recommend the following setup TEL/FAX delayed ring count Silent fax recognition ring countFriendly reception Auto disconnection Press Start /COPY/SET Pager call when your unit receives a faxHow your unit and pager work Making a copy Stop START/COPY/SET ResolutionCopying To stop copyingReports Error MessagesCommunication message Error Cause & Remedy Code START/COPY/SET buttonLCD display Display message Cause & RemedyOperations Problem Cause & Remedy Cannot select the desired Problem Cause & Remedy Cannot receive documentsCONNECTING..... but faxes are Receive modeDirty pattern or a black line If a power failure occursProblem Cause & Remedy Unit does not make a copy Copied image is distortedJams Recording paper jamDocument jam Sending document does not feed, or multi-feedsThermal head CleaningDocument feeder Button Caution Do not push on the black coverPrint Reports Printing the feature settings, telephone numbers, journalFor the advanced feature list, press , then For the telephone number list, press , thenResetting the advanced features Original Mode / ResetSetting the original mode Start /COPY/SETSpecifications Technical data about this productIndex IndexReport Voice call Basic features Features SummarySummary of user programmable features Advanced featuresNormal FAX only

KX-FT21HK specifications

The Panasonic KX-FT21HK is a versatile and reliable fax machine that caters to both home and small office environments, offering a blend of efficiency and convenience. One of its primary features is the thermal transfer printing system, which delivers crisp, clear fax documents with a resolution of up to 203 x 392 dpi. This ensures that every detail is captured, making it ideal for sending important documents, contracts, and graphics.

An important characteristic of the KX-FT21HK is its compact design. With its sleek dimensions, this fax machine is built to fit into limited spaces without compromising functionality. This design is complemented by a user-friendly control panel, which features an LCD display that provides easy navigation through settings and options.

The KX-FT21HK is equipped with a 14.4 kbps modem speed, which allows for rapid transmission speeds. This feature is especially beneficial in environments where time-sensitive documents must be sent quickly. Additionally, the fax memory capacity can hold up to 28 pages in memory, preventing loss of documents in case of paper runs out or machine errors.

Another noteworthy technology incorporated into the KX-FT21HK is its dual color printing capability. This feature allows users to send faxes in different colors, enhancing the clarity and appeal of the documents. Furthermore, it supports automatic and manual dialing, with 20-speed dial memory settings to facilitate quick connections without the need for repetitive number inputs.

The KX-FT21HK also comes with advanced functionalities such as the ability to send and receive faxes without the need for an external telephone line, combined with a built-in telephone functionality. This 2-in-1 feature is particularly advantageous for small businesses, as it saves both space and resources.

In terms of maintenance, the KX-FT21HK utilizes convenient toner cartridges that are straightforward to replace. The thermal transfer technology minimizes the mess associated with conventional ink printing, allowing for cleaner operation overall.

Overall, the Panasonic KX-FT21HK stands out as a reliable, efficient, and user-friendly fax machine, making it an excellent choice for individuals and businesses looking to streamline their document transmission processes. With its combination of essential features and ease of use, it effectively meets the demands of contemporary office settings.
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