Panasonic KX-FT21HK Error Messages, Reports, Communication message Error Cause & Remedy Code

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Error Messages

Reports!

If your unit cannot send a fax, check the following.

–The number you dialled is correct.

–The other party’s machine is a facsimile.

If the problem remains, correct it by following the communication message printed on the sending and journal reports (p. 34, 35).

Communication message

Error

Cause & Remedy

code

 

 

COMMUNICATION ERROR

41–72

● A transmission or reception error occurred. Try

 

FF

again or check with the other party.

 

 

 

DOCUMENT JAMMED

—

● The document is jammed. Remove the jammed

 

 

document (p. 62).

 

 

 

ERROR-NOT YOUR UNIT

53, 54,

● A transmission or reception error occurred

 

59, 70

because of a problem with the other party’s fax

 

 

machine. Check with the other party.

 

 

 

NO DOCUMENT

—

● The document was not fed into the unit properly.

 

 

Reinsert the document and try again.

 

 

 

OTHER FAX NOT RESPOND

—

● The other party’s fax machine was busy or ran out

 

 

of recording paper. Try again.

 

 

● The document was not fed properly. Reinsert the

 

 

document and try again.

 

 

● The other party’s fax machine rings too many

 

 

times. To send a fax manually, dial the number,

 

 

confirm the fax tone, and press the

 

 

START/COPY/SET button.

 

 

● The other party’s machine is not a facsimile.

 

 

Check with the other party.

 

 

● The number you dialled is not in service.

 

 

 

PAPER OUT

—

● The unit ran out of recording paper. Install a

 

 

recording paper roll (p. 17).

 

 

● The cover was opened. Close it and try again.

 

 

 

PRESSED THE STOP KEY

—

● The STOP button was pressed and fax

 

 

communication was cancelled.

 

 

 

PRINTER OVERHEATED

—

● The printer overheated. Let the unit cool down.

 

 

 

OK

—

● Fax communication was successful.

 

 

 

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Contents Operating Instructions PFQX1383ZA WH1199WN0Welcome to the world of Panasonic facsimiles For your future referenceImportant safety instructions Save These InstructionsInstalling the recording paper 10 cmPower cord ConnectionsHandset cord Telephone line cordVoice calls making Voice calls answeringFax sending Fax receiving Copying Table of Contents Help Initial Preparation Telephone Fax/Copy HelpAccessory order information AccessoriesIncluded accessories Help START/COPY/SET Help ButtonHelp function Finding the Controls LocationInitial Preparation Overview Document stackerDocument stacker SetupRecording paper Menu START/COPY/SET Dialling mode! touch tone or pulseMenu Menu Stop START/COPY/SET Setting the date and timeDate and time, your logo and facsimile telephone number Setting your logo Example BillMenu Stop Delete To delete a characterStop To select characters with the dial keypadKeys Characters To correct a mistake To delete a number Setting your facsimile telephone numberPress 2 3 4 5 6 7 Volumes Adjusting volumesRinger volume Handset receiver volumeMaking and Answering Calls Press MonitorMonitor REDIAL/PAUSE To redial the last numberMonitor TONE, Flash and Pause buttons Tone buttonFlash button Entering pausesMenu Stop START/COPY/SET Lower Automatic DiallingStoring names and telephone numbers for automatic dialling Making a voice call using automatic dialling MonitorlowerPress Directory Directory START/COPY/SETVoice Contact Talking to the caller after fax transmission or receptionInitiating voice contact Receiving a request for voice contactResolution Sending FaxesSending a fax manually Stop Monitor REDIAL/PAUSE START/COPY/SETSending a fax using automatic dialling Monitor Stop Lower DirectoryMaximum size Effective scanning area Document weightDocuments you can send Sending report for confirmation Sample of a sending reportAutomatic journal report Sample of a journal reportDelayed transmission Sending a fax at a specified time To cancel the delayed transmission settingTo cancel the transmit polling Overseas mode Connecting tone Receiving Faxes Setting the unit to receive callsPRE-SELECTED Setting TEL/FAX mode Remote activationTEL mode Answering all calls manually Receive Mode Stop START/COPY/SETFriendly reception feature To stop receivingReceive Mode FAX only mode All calls are received as faxesActivating the FAX only mode FAX only mode ring count Extension telephone Fax activation codeReceiving with a duplex ring service What is a duplex ring service?To use one of the telephone numbers as a facsimile number Ring patternsSetting the ring pattern detection How the unit will answer in each receive modeVoice call TEL/FAX delayed Ring count Fax calling toneSilent fax recognition Ring count Fax calling Ring pattern when an extension telephone is connectedTEL/FAX delayed Ring count We recommend the following setup Changing the Auto Answer setting to the TEL/FAX modeReceive Mode Menu START/COPY/SET TEL/FAX delayed ring count Silent fax recognition ring countFriendly reception Auto disconnection How your unit and pager work Pager call when your unit receives a faxPress Start /COPY/SET Stop START/COPY/SET Resolution CopyingMaking a copy To stop copyingError Messages Communication message Error Cause & Remedy CodeReports START/COPY/SET buttonLCD display Display message Cause & RemedyOperations Problem Cause & Remedy Cannot receive documents CONNECTING..... but faxes areProblem Cause & Remedy Cannot select the desired Receive modeIf a power failure occurs Problem Cause & Remedy Unit does not make a copyDirty pattern or a black line Copied image is distortedJams Recording paper jamDocument jam Sending document does not feed, or multi-feedsCleaning Document feederThermal head Button Caution Do not push on the black coverPrinting the feature settings, telephone numbers, journal For the advanced feature list, press , thenPrint Reports For the telephone number list, press , thenOriginal Mode / Reset Setting the original modeResetting the advanced features Start /COPY/SETSpecifications Technical data about this productIndex IndexReport Voice call Features Summary Summary of user programmable featuresBasic features Advanced featuresNormal FAX only

KX-FT21HK specifications

The Panasonic KX-FT21HK is a versatile and reliable fax machine that caters to both home and small office environments, offering a blend of efficiency and convenience. One of its primary features is the thermal transfer printing system, which delivers crisp, clear fax documents with a resolution of up to 203 x 392 dpi. This ensures that every detail is captured, making it ideal for sending important documents, contracts, and graphics.

An important characteristic of the KX-FT21HK is its compact design. With its sleek dimensions, this fax machine is built to fit into limited spaces without compromising functionality. This design is complemented by a user-friendly control panel, which features an LCD display that provides easy navigation through settings and options.

The KX-FT21HK is equipped with a 14.4 kbps modem speed, which allows for rapid transmission speeds. This feature is especially beneficial in environments where time-sensitive documents must be sent quickly. Additionally, the fax memory capacity can hold up to 28 pages in memory, preventing loss of documents in case of paper runs out or machine errors.

Another noteworthy technology incorporated into the KX-FT21HK is its dual color printing capability. This feature allows users to send faxes in different colors, enhancing the clarity and appeal of the documents. Furthermore, it supports automatic and manual dialing, with 20-speed dial memory settings to facilitate quick connections without the need for repetitive number inputs.

The KX-FT21HK also comes with advanced functionalities such as the ability to send and receive faxes without the need for an external telephone line, combined with a built-in telephone functionality. This 2-in-1 feature is particularly advantageous for small businesses, as it saves both space and resources.

In terms of maintenance, the KX-FT21HK utilizes convenient toner cartridges that are straightforward to replace. The thermal transfer technology minimizes the mess associated with conventional ink printing, allowing for cleaner operation overall.

Overall, the Panasonic KX-FT21HK stands out as a reliable, efficient, and user-friendly fax machine, making it an excellent choice for individuals and businesses looking to streamline their document transmission processes. With its combination of essential features and ease of use, it effectively meets the demands of contemporary office settings.
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