Panasonic KX-FT21HK Problem Cause & Remedy Cannot receive documents, Automatically, Display shows

Page 59

 

 

Operations

 

Fax – sending (cont.)

 

 

 

 

 

 

 

Problem

Cause & Remedy

 

 

 

 

 

 

The other party complains that

● The glass or rollers are dirty. Clean them (p. 63).

 

dirty patterns or black lines

 

 

 

appear on their received

 

 

 

document.

 

 

 

 

 

 

 

I cannot make an international

● Use the overseas transmission mode (p. 38).

 

fax call.

● Add two pauses at the end of the telephone number (p. 26).

 

 

● Dial the number manually.

 

 

 

 

Fax – receiving

Problem

Cause & Remedy

 

 

I cannot receive documents.

● The telephone line cord is connected to the EXT jack on

 

the unit. Connect to the LINE jack (p. 18).

 

 

I cannot receive documents

● The receive mode is set to the TEL mode. Set to the FAX

automatically.

ONLY or TEL/FAX mode.

 

● The time taken to answer the call is too long. Decrease

 

the number of rings (p. 44, 51).

 

 

The display shows

● The incoming call is not a fax. Change the receive mode

“CONNECTING.....” but faxes are

to the TEL mode.

not received.

 

 

 

The recording image is faint.

● The sender transmitted a faint document. Ask them to

 

transmit a clearer copy of the document.

 

● The thermal head is dirty. Clean it (p. 63).

 

 

The received document is blank.

● The recording paper roll is installed incorrectly. Make sure

 

that the shiny side of the paper is facing down and

 

re-install the paper (p. 17).

 

 

Help

Receive mode

Problem

 

Cause & Remedy

 

 

I cannot select the desired

● If you want to set the FAX ONLY or TEL/FAX mode:

receive mode.

— Select the desired mode using feature #77 (p. 50), and

 

—

Press RECEIVE MODE repeatedly until the desired

 

 

mode is displayed.

 

● If you want to set the TEL mode:

 

—

Press RECEIVE MODE repeatedly until the TEL

 

 

mode is displayed.

 

 

 

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Contents PFQX1383ZA WH1199WN0 Operating InstructionsFor your future reference Welcome to the world of Panasonic facsimilesSave These Instructions Important safety instructions10 cm Installing the recording paperTelephone line cord Power cordConnections Handset cordVoice calls answering Voice calls makingFax sending Fax receiving Copying Table of Contents Initial Preparation Telephone Fax/Copy Help HelpAccessory order information AccessoriesIncluded accessories Help START/COPY/SET Help ButtonHelp function Location Finding the ControlsInitial Preparation Document stacker OverviewDocument stacker SetupRecording paper Menu START/COPY/SET Dialling mode! touch tone or pulseMenu Menu Stop START/COPY/SET Setting the date and timeDate and time, your logo and facsimile telephone number To delete a character Setting your logoExample Bill Menu Stop DeleteStop To select characters with the dial keypadKeys Characters To correct a mistake To delete a number Setting your facsimile telephone numberPress 2 3 4 5 6 7 Handset receiver volume VolumesAdjusting volumes Ringer volumeTo redial the last number Making and Answering CallsPress Monitor Monitor REDIAL/PAUSEMonitor Entering pauses TONE, Flash and Pause buttonsTone button Flash buttonMenu Stop START/COPY/SET Lower Automatic DiallingStoring names and telephone numbers for automatic dialling Monitorlower Making a voice call using automatic diallingDirectory START/COPY/SET Press DirectoryReceiving a request for voice contact Voice ContactTalking to the caller after fax transmission or reception Initiating voice contactStop Monitor REDIAL/PAUSE START/COPY/SET ResolutionSending Faxes Sending a fax manuallyMonitor Stop Lower Directory Sending a fax using automatic diallingMaximum size Effective scanning area Document weightDocuments you can send Sample of a sending report Sending report for confirmationSample of a journal report Automatic journal reportTo cancel the delayed transmission setting Delayed transmission Sending a fax at a specified timeTo cancel the transmit polling Overseas mode Connecting tone Receiving Faxes Setting the unit to receive callsPRE-SELECTED Setting Remote activation TEL/FAX modeTo stop receiving TEL mode Answering all calls manuallyReceive Mode Stop START/COPY/SET Friendly reception featureReceive Mode FAX only mode All calls are received as faxesActivating the FAX only mode FAX only mode ring count Fax activation code Extension telephoneRing patterns Receiving with a duplex ring serviceWhat is a duplex ring service? To use one of the telephone numbers as a facsimile numberHow the unit will answer in each receive mode Setting the ring pattern detectionVoice call TEL/FAX delayed Ring count Fax calling toneSilent fax recognition Ring count Fax calling Ring pattern when an extension telephone is connectedTEL/FAX delayed Ring count We recommend the following setup Changing the Auto Answer setting to the TEL/FAX modeReceive Mode Menu START/COPY/SET Silent fax recognition ring count TEL/FAX delayed ring countFriendly reception Auto disconnection How your unit and pager work Pager call when your unit receives a faxPress Start /COPY/SET To stop copying Stop START/COPY/SET ResolutionCopying Making a copySTART/COPY/SET button Error MessagesCommunication message Error Cause & Remedy Code ReportsDisplay message Cause & Remedy LCD displayOperations Receive mode Problem Cause & Remedy Cannot receive documentsCONNECTING..... but faxes are Problem Cause & Remedy Cannot select the desiredCopied image is distorted If a power failure occursProblem Cause & Remedy Unit does not make a copy Dirty pattern or a black lineRecording paper jam JamsSending document does not feed, or multi-feeds Document jamButton Caution Do not push on the black cover CleaningDocument feeder Thermal headFor the telephone number list, press , then Printing the feature settings, telephone numbers, journalFor the advanced feature list, press , then Print ReportsStart /COPY/SET Original Mode / ResetSetting the original mode Resetting the advanced featuresTechnical data about this product SpecificationsIndex IndexReport Voice call Advanced features Features SummarySummary of user programmable features Basic featuresFAX only Normal

KX-FT21HK specifications

The Panasonic KX-FT21HK is a versatile and reliable fax machine that caters to both home and small office environments, offering a blend of efficiency and convenience. One of its primary features is the thermal transfer printing system, which delivers crisp, clear fax documents with a resolution of up to 203 x 392 dpi. This ensures that every detail is captured, making it ideal for sending important documents, contracts, and graphics.

An important characteristic of the KX-FT21HK is its compact design. With its sleek dimensions, this fax machine is built to fit into limited spaces without compromising functionality. This design is complemented by a user-friendly control panel, which features an LCD display that provides easy navigation through settings and options.

The KX-FT21HK is equipped with a 14.4 kbps modem speed, which allows for rapid transmission speeds. This feature is especially beneficial in environments where time-sensitive documents must be sent quickly. Additionally, the fax memory capacity can hold up to 28 pages in memory, preventing loss of documents in case of paper runs out or machine errors.

Another noteworthy technology incorporated into the KX-FT21HK is its dual color printing capability. This feature allows users to send faxes in different colors, enhancing the clarity and appeal of the documents. Furthermore, it supports automatic and manual dialing, with 20-speed dial memory settings to facilitate quick connections without the need for repetitive number inputs.

The KX-FT21HK also comes with advanced functionalities such as the ability to send and receive faxes without the need for an external telephone line, combined with a built-in telephone functionality. This 2-in-1 feature is particularly advantageous for small businesses, as it saves both space and resources.

In terms of maintenance, the KX-FT21HK utilizes convenient toner cartridges that are straightforward to replace. The thermal transfer technology minimizes the mess associated with conventional ink printing, allowing for cleaner operation overall.

Overall, the Panasonic KX-FT21HK stands out as a reliable, efficient, and user-friendly fax machine, making it an excellent choice for individuals and businesses looking to streamline their document transmission processes. With its combination of essential features and ease of use, it effectively meets the demands of contemporary office settings.
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