Troubleshooting

158

MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it.

1From the printer control panel, navigate to:

> Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code >

2Copy the manual answer code that appears on the display.

Note: To increase the security, you can change your manual pickup code to a number that only you know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the characters # and *.

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software.

MAKE SURE A FAX DRIVER IS INSTALLED

The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD.

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

Fax error messages on the printer control panel

 

Error Message:

What it indicates:

Possible solutions:

 

 

Remote Fax Error

The receiving fax machine cannot

Resend the fax. There may have

 

 

 

receive the fax. The error on the

been a problem with the quality of

 

 

 

receiving end could be due to several

the connection.

 

 

 

factors.

Decrease the transmission speed of

 

 

 

 

 

 

 

 

your fax modem.

 

 

 

 

Register your user information. In

 

 

 

 

some countries, you cannot send a

 

 

 

 

fax without registering your fax

 

 

 

 

name and fax number. Some fax

 

 

 

 

machines also block faxes without

 

 

 

 

sender information.

 

 

 

 

 

 

 

Fax Mode Unsupported

The receiving fax machine does not

Enable Auto Fax Conversion. The

 

 

 

support color fax or the scan resolution

printer automatically converts color

 

 

 

of the document that you are sending.

faxes to black and lowers the scan

 

 

 

 

resolution of the document.

 

 

 

 

Lower the fax quality.

 

 

 

 

Reformat the document on

 

 

 

 

Lettersize paper.

 

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Lexmark 701, 70E manual Cannot run the fax software, Fax error messages on the printer control panel