Lexmark 701, 70E Printhead Unsupported

3Close the printer.

•Press to clear the message.

•If your printer did not come with a printhead, then visit the Lexmark support Web site at

http://support.lexmark.com, or contact customer support for more information.

•If the message appears even if the printhead is already installed, then see “Printhead Error” in the User’s Guide.

Printhead Unsupported

Try one or more of the following:

•Turn the printer off, and then turn it back on.

•Install a supported printhead.

1Open the printer.

2Press the release tab, and then remove the cartridges.

3Lift the carrier latch.

4Remove the unsupported printhead.

Troubleshooting 141

Contents

Main Contents Loading paper and original documents.......................................................31 Page Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Page About your printer 10 Understanding the parts of the printer About your printer 11 Page Ordering and replacing supplies Ordering ink cartridges Using genuine Lexmark ink cartridges Replacing ink cartridges Removing ink cartridges Installing ink cartridges Ordering paper and other supplies Recycling Lexmark products 1 2 3 Using the printer control panel buttons and menus Replacing the language sheet Using the printer control panel Page Changing the Sleep timeout Saving paper and energy Restoring factory default settings Page Using shortcuts What are shortcuts? Getting started Launching the shortcuts page using the printer software Creating a shortcut Using shortcuts on the printer Modifying or deleting a shortcut Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh printer software Launching the Print dialog Launching an application 1 2 Finding and installing optional software Updating the printer software Downloading PCL and PS drivers (Windows only) Reinstalling the printer software Uninstalling the printer software Installing the printer software Loading paper and original documents Loading the paper tray Page Page Page Page Loading various paper types Page Page Saving paper settings Loading original documents on the scanner glass Loading original documents into the ADF Linking trays Printing Tips for printing Printing basic documents Printing a document Collating printed copies Changing the print order of pages Printing multiple pages on one sheet Printing documents from a flash drive Printing specialty documents Printing on envelopes Printing on labels Printing on customsize paper Working with photos Supported file types Using a flash drive with the printer Printing photos from a flash drive Printing photos from a PictBridge-enabled digital camera Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Page Setting the duplex printing dry time Using the control panel Using the printer software Managing print jobs Finding the print queue for your printer Creating a print queue Setting your printer as the default printer Changing the default printing mode Pausing print jobs Resuming print jobs Canceling print jobs Printing from a mobile device What is LexPrint? Supported printers Copying Tips for copying Making copies Copying an ID card Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Placing separator sheets between copies Copying multiple pages on one sheet Placing an overlay message on each page Removing the background of a copy Making a two-sided (duplex) copy Making a twosided (duplex) copy automatically Making a twosided (duplex) copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local computer Scanning to a network computer Scanning to a flash drive or memory card Scanning photos for editing Scanning documents for editing Scanning directly to email using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Page E-mailing Setting up the printer to e-mail Setting up the e-mail function Configuring email settings Creating an email contact list using the computer Sending e-mail Tips for emailing Canceling an email Faxing Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line Setup 2: Printer is sharing the line with an answering machine Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Line (DSL) Scenario 3: VoIP telephone service Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house 1 2 Scenario 5: Country or regionspecific setup Connecting the printer to a nonRJ11 wall jack Connecting the printer in countries or regions that use serial connection Page Entering your user information Setting the fax footer Setting the date and time 2 3 Configuring the fax settings Configuring fax settings using the printer control panel 2 Configuring fax settings using the fax software Creating a contact list Creating a contact list using the printer control panel Creating a contact list using the fax software Sending faxes Tips for sending faxes Sending faxes using the printer control panel Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Receiving faxes manually Faxing FAQ If I skipped the fax setup initially, do I need to run the installer again to set up the fax? For Macintosh users a b What is a splitter and what type of splitter should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set? How do I set the distinctive ring for the printer? How can I check the dial tone? How do I adjust the speaker volume on the printer? Adjusting the dialing volume 2 Adjusting the ringer volume 2 How can I make sure that fax calls go to the printer and voice calls go to the answering machine? How do I send a fax at a scheduled time? How do I send a fax using a phone calling card? How do I know that the fax was sent successfully? How do I print the fax history of the printer? How do I print a fax on both sides of the paper? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options WPA2/WPA Printing a network setup page Information you will need during wireless setup Information you will need during advanced wireless setup Wireless Mode Network Name (SSID) Channel Authentication Installing the printer on a wireless network Installing the printer on other computers Determining the printer status using the network indicator light Special wireless installation instructions Before you begin Adding the printer to your wireless network 1 2 3 Assigning a static IP address Changing wireless settings after installation Advanced wireless setup Adding a printer to an existing ad hoc wireless network Configuring WiFi Protected Setup manually USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD Configuring security Configuring 802.1X Authentication Installing the printer on an Ethernet network Information you will need to set up the printer on an Ethernet network Installing the printer on an Ethernet network Performing network management tasks Switching between USB, Ethernet, and wireless connections (Windows only) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Selecting a printer Switching between USB, Ethernet, and wireless connections (Macintosh only) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Adding the printer Sharing a printer in a Windows environment Sharing a printer in a Macintosh environment Networking FAQ What is WiFi Protected Setup? Where do I find my WEP key or WPA/WPA2 preshared key/passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my network is using? How are home networks configured? Wireless network examples Page Page 4 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signal strength? CHECK THE WIRELESS SIGNAL QUALITY MOVE THE PRINTER CLOSER TO THE ACCESS POINT REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with an access point Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? How are IP addresses assigned? What is a key index? What is the difference between Guided and Advanced setup? Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer control panel Using the printer software Cleaning the exterior of the printer Cleaning the scanner glass Moving the printer to another location Page Troubleshooting Before you troubleshoot If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display CHANGE THE LANGUAGE USING THE PRINTER MENUS 2 3 Installation screen did not appear during installation LAUNCH THE PRINTER CD MANUALLY Print job does not print or is missing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 3 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Printer is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 2 3 Printer is busy or does not respond MAKE SURE THE PRINTER IS NOT IN SLEEP MODE 1 2 3 Cannot delete documents from the print queue Understanding printer messages Alignment Problem Cannot Collate Job Change [Paper Source] to [Size] Paper Page Ink Cartridge Error Ink Cartridge Missing Ink Cartridge Unsupported Ink Low Load [Paper Source] with [Size] Paper Load [Paper Source] with [Size] [Type] Paper Memory Device Error Network [x] Software Error Out of Paper in Tray [x] Paper Tray [x] Removed Printer Memory Full Printhead Cannot Move Printhead Error Printhead Missing Printhead Unsupported Printhead Warning Replace Ink Cartridge Scanned Document Too Long Scanner ADF Cover Open Scanner Disabled Clearing paper jams Paper jam in the printer Check the jam clearance area Check the paper tray Paper jam in the exit tray Paper jam in the duplex unit Paper jam in the ADF (select models only) Page Check under the ADF tray 3 4 Paper or specialty media misfeeds CHECK PAPER CONDITION Print troubleshooting Poor quality at the edges of the page CHECK MINIMUM PRINT SETTINGS SELECT THE BORDERLESS PRINT FEATURE Streaks or lines on printed image CHECK THE INK LEVELS SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY TO THE COMPUTER Consider upgrading the RAM. Copy and scan troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT Troubleshooting 154 Partial copies or scans of documents or photos MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE RESTART THE COMPUTER Scanning takes too long or freezes the computer Fax troubleshooting Fax troubleshooting checklist Cannot send faxes MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM 2 ENABLE ERROR CORRECTION Cannot receive faxes MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE Troubleshooting 158 > Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code > 2 Cannot run the fax software Network troubleshooting Network troubleshooting checklist Ethernet Networking Wireless Networking The Continue button is unavailable CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THE USB CABLE IS WORKING MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL 3 RUN THE INSTALLER AGAIN 1 2 3 Computer firewall is blocking communication with the printer Communication with printer lost when connected to Virtual Private Network (VPN) Wireless troubleshooting Resetting the wireless settings to factory defaults 2 3 4 Cannot print over wireless network TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON C HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION / REGISTRATION MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT CHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGS Page a b c 2 3 4 MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT Wireless print server not installed CHECK POWER Communication not available message appears when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK MAKE SURE THE WIRELESS PORT IS SELECTED 5 6 7 MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 2 4 5 6 7 Resolving intermittent wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK ELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCE CHANGE THE CHANNEL THE ACCESS POINT USES CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT CHECK FOR WIRELESS NETWORK ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Noise emission levels Page ENERGY STAR Temperature information Power consumption Product power consumption Sleep Mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Page Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union Notices 183 Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b c MICROSOFT CORPORATION NOTICES Page Index Numerics A B C D E F G I J K L M N R S T U V W