CHECK YOUR COMPUTER PERFORMANCE
You may need to change how your computer manages resources and processes.
For more information on improving computer performance, see the documentation that came with your operating
system.
Copy and scan troubleshooting•“Copier or scanner does not respond” on page 153
•“Scanner unit does not close” on page 153
•“Poor copy or scanned image quality” on page 153
•“Partial copies or scans of documents or photos” on page 154
•“Scan was not successful” on page 154
•“Scanning takes too long or freezes the computer” on page 154
•“Cannot scan to a computer over a network” on page 154
Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: