Alcatel Carrier Internetworking Solutions 1000 ADSL manual Problem, Solution

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TROUBLESHOOTING TIPS

Problem

ADSL modem does not work (visual indicators do not light)

ATMF connection does not work

Ethernet connection does not work

Poor ADSL modem performance

Power/Sync LED is solid green, but no traffic is passing through

Power/Sync LED remains solid red

Solution

Verify that the ADSL modem is plugged into an electrical outlet.

Verify that the power switch on the ADSL modem is turned on.

Verify that the cable is securely connected to the ATMF-25 connector.

Verify that the cable is securely connected to the 10BASE-T connector and that the correct cable type for Ethernet equipment is being used.

Verify that the ADSL modem is installed as described in instructions in this user’s guide.

Verify that the ADSL modem has adequate ventilation. Place the modem on an even, hard surface. Do not stack books or paper on the modem.

Verify that in-house wiring is routed away from possible sources of interference, such as electrical wiring.

Turn the ADSL modem off and on again.

Turn the ADSL modem off and on again.

If problem remains, contact the service provider.

If the troubleshooting tips do not resolve the problem, contact the service provider for assistance.

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Contents Page Save These Important Safety Instructions Page Contents Modem Connections Troubleshooting Tips Delivery Check Placement of Adsl High Speed ModemGetting Started Table a If you mount Modem on Mark positions of holes Wall-Mounting OptionWall-Mounting Instructions Filter InstallationDetermining Your Service Type Bridged ServiceTable B Service Type Model NumberSystem Requirements Hardware InstallationPower/Sync Light Accessing Online Services10BASE-T Light Network Address AssignmentsPoint to Point Service Accessing Online Services Contents frame, select Free Downloads Windows 95/Windows 98 Dial-Up ProceduresSelect Start, Settings, Control Panel, Network Installing Dial-Up Networking Software Windows 98 OnlyClick on Communications in the Components list Make New Connection Windows 95 Example Configure the ConnectionVPN Server Field Windows 98 example Page Connect To Windows 98 Example Add Point To Point Tunneling Protocol Windows NT Dial-Up ProceduresBreak the Connection Network Window Select Network Protocol Window Remote Access Setup Window Configure Port Usage Window Dial-Up Networking Window Make the Connection Break the Connection ATM-25 Service ATMF-25 Light Description of Features General Network Architecture Modem ConnectionsConnectors on Adsl Modem Connector PinoutTable C. Connector Pinout Power SupplySignal Name PinVisual Indicators Table D Meaning Name Color Visual IndicatorsEthernet Interface Subscriber Line InterfaceStraight-Through Cable Layout Single PC ConfigurationMultiple PC Configuration Multiple PC Configuration ATMF-25 Interface Crossover Cable LayoutVirtual Connections Network ConnectionsTable E. Atmf VPI/VCI Values Parameter Meaning ATM-Forum InterfaceISP/Corporate Network Requirements Bridged ConnectionsTable F. Ethernet Parameters Connection VCIsNumber of Machines Supported MultiprotocolTable G. Ethernet VPI/VCI Values Parameter Meaning Table H. Ethernet ParametersPlug and Play PC/Workstation ConfigurationFixed IP Address Dynamic IP AddressMulticast Traffic on Bridge Ports Bridged Service with FilteringFiltering Function Unicast Traffic on Bridge Ports Broadcast Traffic on Bridge PortsPPP/PPTP Network Point to Point Tunneling ConnectionsIntroduction Any Connection Establishing PPP/PPTP ConnectionsATM Channels over Multiple Remote Destinations Pptp Destination Table Known Limitations Number of PPP/PPTP Connections SupportedLAN Protocols Supported Overview Advanced ConfigurationsOne Tunnel Tunneling within a TunnelIP Parameters Subnetmask and Default Gateway ParametersSingle PC Sample ConfigurationsDefault Netmask Small Workgroup AllocationAdvanced Networks Automatic IP Parameter DistributionMost TCP / IP packages support the ARP and Ping command Ping-of-Life ProcedureArp -a -N interface IP address For example arp -a -NPing Arp -d modem IP address -N interface IP addressPing any IP address Ping-to-Defaults ProcedureArp -a any IP address 01-90-D0-00-01-FF Configuring the Browser Changing the Modem SettingsAccessing the Adsl Modem Interface Netscape NavigatorApply DefaultsSave AdvancedInitial Setup Basic ConfigurationWelcome BridgeNetmask/Subnet Mask User Defined Configuration TableIP Address Subnet Mask Default GatewayBOOTP/DHCP Configuration Table IP Address Table Advanced ConfigurationAddress NetmaskAction Bridge ConfigurationIP Route Table Port States TableEncap Bridge PortAging Table StateName Basic PPP/PPTP ConfigurationChannel ID Hdlc Advanced PPP/PPTP ConfigurationHdlc Framing System OverviewEnvironmental Conditions Safety StandardsRegulatory Information Page For Canadian Modem Users Avertissement Pour les Utilisateurs Canadiens de ModemSolution Problem3EC 16389 Abaa Tczza