3Com 3CR990-FX-97 manual Troubleshooting Remote Wake-Up, Removing the Network Driver

Troubleshooting Remote Wake-Up

Troubleshooting Remote Wake-Up

If your computer does not boot in response to a Remote Wake-Up event, perform these troubleshooting steps:

1Make sure the computer meets the “Remote Wake-Up Requirements” on page 5.

NOTE: Wake-On-Error is enabled by default.

2Make sure you are using the latest driver for the NIC.

This driver is shipped with the NIC on the EtherCD. It can also be downloaded from the 3Com Software Library. Point your Web browser to the 3Com home page:

http://www.3com.com/

Under “Service and Support,” click Software, Drivers, and INFs.

3Check the computer BIOS.

■Boot the computer and enter the BIOS.

■For instructions on entering the BIOS, refer to the computer documentation or consult the computer vendor.

■Locate the Wake-Up on LAN event setting.

■Verify the setting is enabled.

4If the previous steps have failed, install a known functioning Remote Wake-Up NIC in the computer.

If Remote Wake-Up works with the new NIC installed, consult your computer vendor for a replacement NIC.

If Remote Wake-Up does not work with the new NIC installed, there may be a problem with the computer motherboard. Consult your computer manufacturer.

Removing the Network Driver

To remove the network driver from your computer, follow the steps for your operating system.

Windows 2000

The Windows 2000 system does not allow you to uninstall the network driver from the

Network and Dial-up Connections window. To remove the network driver:

1Right-click the My Computer icon.

2Select Properties on the pop-up menu. The System Properties screen appears.

3Select the Hardware tab.

4Click Device Manager in the middle panel. The Device Manager screen appears.

5Double-clickNetwork Adapters.

6Right-click the name of the NIC.

7Select Uninstall on the pop-up menu. A warning message appears.

8Click OK to confirm the driver removal.

The network driver is removed. The Device Manager screen appears.

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