3Com 3CR990-FX-97 Running the 3Com DOS Diagnostics Program, Running the NIC Diagnostics Tests

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8Running NIC Diagnostics

Running the 3Com DOS Diagnostics Program

To start the 3Com DOS diagnostics program for DOS and NetWare installations:

1Copy 3c99xcfg.exe from the EtherCD to the root directory of a DOS-bootable diskette.

CAUTION: If you are running Japanese DOS, you must switch to U.S.-mode DOS before running the 3Com DOS diagnostics program.

NOTE: If you do not have a DOS-bootable diskette, see “Making a DOS-Bootable

Diskette” on page 11 for instructions.

2Boot to DOS using the DOS-bootable diskette.

3Enter the following at the DOS prompt: a:\3c99xcfg.exe

where a:\ is the drive containing the DOS-bootable diskette.

For more information about the 3Com DOS Diagnostics program to configure the NIC, see “Using the 3Com DOS Configuration Program” on page 50.

Running the NIC Diagnostics Tests

The 3Com NIC Diagnostics program for Windows contains tests that can check the status of the following items:

Network

NIC

To run the NIC Test or Network Test:

1Make sure the NIC, the network driver, and the 3Com NIC Diagnostics program are installed.

2Open the Windows Start menu.

3Select Programs, and then 3Com NIC Utilities.

4Click 3Com NIC Doctor.

The 3Com NIC Diagnostics screen appears.

NOTE: Click Help to obtain general information about the function of a screen. To obtain specific information about any topic on a screen, click the question mark

(?) in the upper right corner of the screen, move it over a topic, and click once.

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Contents User Guide 3CR990-FX-97United States Government Legend Contents Contents Troubleshooting the NIC Installing NetWare DriversConfiguring the NIC EtherCD Content and Navigation Running NIC DiagnosticsInstalling the 3Com DMI Agent Installing a 3Com NIC While Installing the NOSIndex Regulatory Compliance Information Page Conventions About This GuideIcon Information That About This Guide Convention DescriptionData Encryption IntroductionOnboard 3XP Processor Product Name/Description Model NumberSupported NIC Feature Description 3CR990-FX-97 NIC FeaturesIntroduction Remote Wake-Up and Multiple NIC Installations Offload Features3CR990-FX-97 NIC Features Remote Wake-UpIntegrated Boot ROM with Managed PC Boot Agent MBA Desktop Management Interface DMIFlow Control Features Remote ControlHot Plug NIC Installation Keep-AliveOffline Diagnostics Link NegotiationInstallation Overview Safety PrecautionsInstalling and Connecting the NIC Installation RequirementsInstalling Multiple NICs Upgrading Windows 95 to WindowsCreating Installation Diskettes Installing From DisketteMaking a DOS-Bootable Diskette Upgrading Windows 98 to Windows MeProduct Registration Click Register Product, and then Register OnlinePreparing the NIC and the Computer Connector Cable Maximum Network SegmentPreparing the NIC and the Computer Installing and Connecting the NIC Understanding the LEDs Description Flashing Steady OffInstalling Software Getting Help Software Installation RequirementsClick Downloads Installing NIC Drivers and Diagnostics For Windows Installing the Network Driver Using the EtherCDBefore Installing the Network Driver Installing the DriverWindows Installing the Network Driver Using the EtherCDVerifying the Driver Installation Click Device ManagerWindows NT Click Have DiskInstalling the Network Driver Using the EtherCD Windows Me Windows Windows Installing the Network Driver Using the EtherCD Installing the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics ProgramUpdating the Network Driver and NIC Software Installing Multiple NICsWindows XP, Windows 2000, Windows Me, Windows 98 Installing Multiple NICs Installing NIC Drivers and Diagnostics For Windows Enabling Offloads Using Windows Offload FeaturesClick Configure Configuring IPSec Offloads Using Windows Offload FeaturesValue Offload Function Enabled Configuring Offloads for a Group of Different NICsConfiguring IPSec for Windows Offloading Encryption ProcessingAuto-Selecting Basic or Strong Encryption Processing Configuring IPSec OffloadsSelect IP Security Policy Management, and then click Add Creating a Security PolicyEncryption Type Level Description Clear the Activate the default response rule check box Left pane, click IP Security Policies on Local MachineUsing Windows Offload Features Downloading the High Encryption Pack for Windows Select Un-assignPage Using the Latest Support Packs Installing NetWare DriversInstalling and Configuring the NetWare Driver NetWare Version Required Support PackObtaining NetWare Loadable Modules NetWare Driver Installation RequirementsInstalling NetWare Drivers Netware Packet Receive BuffersSlot Numbers for Multiple NICs Installing the NetWare DriverInstalling and Configuring the NetWare Driver Obtaining Slot NumbersInstalling the NetWare Driver Using Inetcfg For NetWare 5.x orVerifying the PCI Slot Number Verifying the Installation and Configuration From the Available Options menu, select LAN/WAN DriversChanging NetWare Driver Configuration Parameters Changing NetWare Driver Configuration ParametersPage Configuring the NIC Default NIC SettingsOption Description Settings MbpsOption Description Configuration MethodsConfiguring the NIC Method Description RequirementsUsing the 3Com NIC Diagnostics Program Changing General NIC Configuration SettingsChanging General NIC Configuration Settings Using the 3Com DOS Configuration Program Booting From the Network Configuring the Managed PC Boot Agent MBAEnabling or Disabling the Boot ROM Setting Configuring the Managed PC Boot Agent MBABBS BIOS-Compatible PCs Non-BBS BIOS-Compatible PCsDisabling the 3Com Logo Disabling the 3Com LogoPage Viewing the NIC LEDs in the Diagnostics Program Troubleshooting the NICInterpreting the NIC LEDs Accessing the 3Com Knowledgebase Accessing 3Com Support DatabasesTroubleshooting Problems with the LEDs Accessing the 3Com NIC Help SystemCleaning Up a Broken Installation Troubleshooting the NIC InstallationProblems/Error Messages Troubleshooting the NIC InstallationTroubleshooting the Network Connection Tip DescriptionRemoving the Network Driver Troubleshooting Remote Wake-UpTroubleshooting Remote Wake-Up Double-clickNetwork AdaptersWindows 95, 98, and Me Running NIC Diagnostics Running the NIC Diagnostics Tests Running the 3Com DOS Diagnostics ProgramRunning NIC Diagnostics Running the Network Test Running the NIC Diagnostics TestsTab Description Running the NIC Test Viewing the NIC LEDs in the 3Com Diagnostics ProgramViewing Network Statistics Click Perform NIC TestUsing the 3Com Icon in the Windows System Tray Using the 3Com Icon in the Windows System TrayRemoving the 3Com NIC Diagnostics Program Enabling the IconPage Network Interface 3CR990-FX-97 NIC SpecificationsHardware EnvironmentSpecifications and Cabling Requirements Network cable connector TransceiverCabling Requirements SpeedInstalling the 3Com DMI Agent About the 3Com DMI AgentSystem Requirements Installing the 3Com DMI AgentInstalling the 3Com DMI Agent Client PC RequirementsClick Install 3Com DMI Agent Now Page EtherCD Content and Navigation Links DescriptionEnabling Auto Insert EtherCD Content and NavigationRoot Subdirectories List Subdirectory ContainsText Files List Text Files ListFile Name File Description Page Installation Instructions Windows Fresh InstallationNetWare Fresh Installation RequirementsInstalling a 3Com NIC While Installing the NOS \nwserverTechnical Support Online Technical Services3Com Knowledgebase Web Services World Wide Web SiteReturning Products for Repair Support from Your Network SupplierSupport from 3Com Technical SupportIndex NumericsIndex MediaselectVerbose Index Regulatory Compliance Information FCC Class B StatementRegulatory Compliance Information ModelDescription