3Com 3CR990-FX-97 manual Troubleshooting the NIC Installation, Problems/Error Messages

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Troubleshooting the NIC Installation

Troubleshooting the NIC Installation

This section interprets error messages or problem indicators that you might see during NIC installation. It also describes what you should do if the NIC installation fails for any reason.

Problems/Error Messages

If you encounter any of the following problems or error messages, follow the steps in “Cleaning Up a Broken Installation” below to resolve the problem.

■A red X or a A yellow exclamation point (!) appears by the name of the NIC in the Windows Device Manager.

■The Network Neighborhood icon does not appear on the Windows desktop.

■The NIC does not appear in the Network Conﬁguration or Properties window.

■Error: “This device is not present, not working properly, or does not have all of the driver installed. Code 22.”

■Error: “Windows was unable to locate a driver for this device.”

■Error: “You have selected a plug and play adapter. Please turn off your machine an install the adapter. Then turn on your machine and reinstall.”

Cleaning Up a Broken Installation

If the network driver installation failed or was not completed properly, follow the steps below to clean up your system and install the NIC correctly.

This procedure:

■Removes all 3CR990-FX-97 NIC drivers from your system.

■Removes the 3Com NIC Diagnostics program.

■Installs the latest network driver.

You can reinstall the 3Com NIC Diagnostics program after completing this procedure. See “Installing the 3Com NIC Diagnostics Program” on page 26 for instructions.

1Insert the EtherCD in the CD-ROM drive. The EtherCD Welcome screen appears.

2Click NIC Software.

3Click Installation Utilities.

4Click Undo Broken Installation and Uninstall.

You are given the option to Proceed or go Back. Before proceeding, record your network settings so that you can refer to your notes when you reinstall the NIC.

5Click Proceed.

The uninstall process begins. A warning message appears.

6Click OK.

A message appears stating that all of the 3CR990-FX-97 NICs have been removed from your system.

7Click OK.

8Exit the EtherCD, and then exit Windows.

9Restart the computer.

10Install the network driver, as described in “Installing the Network Driver Using the EtherCD” on page 18.

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Contents 3CR990-FX-97 User GuideUnited States Government Legend Contents Contents Conﬁguring the NIC Installing NetWare DriversTroubleshooting the NIC Installing the 3Com DMI Agent Running NIC DiagnosticsEtherCD Content and Navigation Installing a 3Com NIC While Installing the NOSIndex Regulatory Compliance Information Page Icon Information That About This GuideConventions Convention Description About This GuideOnboard 3XP Processor IntroductionData Encryption Product Name/Description Model NumberIntroduction 3CR990-FX-97 NIC FeaturesSupported NIC Feature Description 3CR990-FX-97 NIC Features Ofﬂoad FeaturesRemote Wake-Up and Multiple NIC Installations Remote Wake-UpDesktop Management Interface DMI Integrated Boot ROM with Managed PC Boot Agent MBAHot Plug NIC Installation Remote ControlFlow Control Features Keep-AliveLink Negotiation Ofﬂine DiagnosticsSafety Precautions Installation OverviewInstalling Multiple NICs Installation RequirementsInstalling and Connecting the NIC Upgrading Windows 95 to WindowsMaking a DOS-Bootable Diskette Installing From DisketteCreating Installation Diskettes Upgrading Windows 98 to Windows MeClick Register Product, and then Register Online Product RegistrationPreparing the NIC and the Computer Connector Cable Maximum Network SegmentPreparing the NIC and the Computer Installing and Connecting the NIC Description Flashing Steady Off Understanding the LEDsInstalling Software Click Downloads Software Installation RequirementsGetting Help Before Installing the Network Driver Installing the Network Driver Using the EtherCDInstalling NIC Drivers and Diagnostics For Windows Installing the DriverVerifying the Driver Installation Installing the Network Driver Using the EtherCDWindows Click Device ManagerClick Have Disk Windows NTInstalling the Network Driver Using the EtherCD Windows Me Windows Windows Installing the Network Driver Using the EtherCD Installing the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics ProgramWindows XP, Windows 2000, Windows Me, Windows 98 Installing Multiple NICsUpdating the Network Driver and NIC Software Installing Multiple NICs Installing NIC Drivers and Diagnostics For Windows Click Conﬁgure Using Windows Ofﬂoad FeaturesEnabling Ofﬂoads Value Offload Function Enabled Using Windows Ofﬂoad FeaturesConﬁguring IPSec Ofﬂoads Conﬁguring Ofﬂoads for a Group of Different NICsAuto-Selecting Basic or Strong Encryption Processing Ofﬂoading Encryption ProcessingConﬁguring IPSec for Windows Conﬁguring IPSec OfﬂoadsEncryption Type Level Description Creating a Security PolicySelect IP Security Policy Management, and then click Add Left pane, click IP Security Policies on Local Machine Clear the Activate the default response rule check boxUsing Windows Ofﬂoad Features Select Un-assign Downloading the High Encryption Pack for WindowsPage Installing and Conﬁguring the NetWare Driver Installing NetWare DriversUsing the Latest Support Packs NetWare Version Required Support PackInstalling NetWare Drivers NetWare Driver Installation RequirementsObtaining NetWare Loadable Modules Netware Packet Receive BuffersInstalling and Conﬁguring the NetWare Driver Installing the NetWare DriverSlot Numbers for Multiple NICs Obtaining Slot NumbersFor NetWare 5.x or Installing the NetWare Driver Using InetcfgVerifying the PCI Slot Number From the Available Options menu, select LAN/WAN Drivers Verifying the Installation and ConﬁgurationChanging NetWare Driver Conﬁguration Parameters Changing NetWare Driver Conﬁguration ParametersPage Option Description Settings Default NIC SettingsConﬁguring the NIC MbpsConﬁguring the NIC Conﬁguration MethodsOption Description Method Description RequirementsChanging General NIC Conﬁguration Settings Changing General NIC Conﬁguration SettingsUsing the 3Com NIC Diagnostics Program Using the 3Com DOS Conﬁguration Program Enabling or Disabling the Boot ROM Setting Conﬁguring the Managed PC Boot Agent MBABooting From the Network Conﬁguring the Managed PC Boot Agent MBANon-BBS BIOS-Compatible PCs BBS BIOS-Compatible PCsDisabling the 3Com Logo Disabling the 3Com LogoPage Interpreting the NIC LEDs Troubleshooting the NICViewing the NIC LEDs in the Diagnostics Program Troubleshooting Problems with the LEDs Accessing 3Com Support DatabasesAccessing the 3Com Knowledgebase Accessing the 3Com NIC Help SystemProblems/Error Messages Troubleshooting the NIC InstallationCleaning Up a Broken Installation Troubleshooting the NIC InstallationTip Description Troubleshooting the Network ConnectionTroubleshooting Remote Wake-Up Troubleshooting Remote Wake-UpRemoving the Network Driver Double-clickNetwork AdaptersWindows 95, 98, and Me Running NIC Diagnostics Running NIC Diagnostics Running the 3Com DOS Diagnostics ProgramRunning the NIC Diagnostics Tests Tab Description Running the NIC Diagnostics TestsRunning the Network Test Viewing Network Statistics Viewing the NIC LEDs in the 3Com Diagnostics ProgramRunning the NIC Test Click Perform NIC TestRemoving the 3Com NIC Diagnostics Program Using the 3Com Icon in the Windows System TrayUsing the 3Com Icon in the Windows System Tray Enabling the IconPage Hardware 3CR990-FX-97 NIC SpeciﬁcationsNetwork Interface EnvironmentCabling Requirements Network cable connector TransceiverSpeciﬁcations and Cabling Requirements SpeedAbout the 3Com DMI Agent Installing the 3Com DMI AgentInstalling the 3Com DMI Agent Installing the 3Com DMI AgentSystem Requirements Client PC RequirementsClick Install 3Com DMI Agent Now Page Links Description EtherCD Content and NavigationRoot Subdirectories List EtherCD Content and NavigationEnabling Auto Insert Subdirectory ContainsFile Name File Description Text Files ListText Files List Page NetWare Fresh Installation Windows Fresh InstallationInstallation Instructions Requirements\nwserver Installing a 3Com NIC While Installing the NOS3Com Knowledgebase Web Services Online Technical ServicesTechnical Support World Wide Web SiteSupport from 3Com Support from Your Network SupplierReturning Products for Repair Technical SupportNumerics IndexMediaselect IndexVerbose Index FCC Class B Statement Regulatory Compliance InformationModelDescription Regulatory Compliance Information