3Com 3C905C-TX-M, 3C905C-TX manual Troubleshooting and Diagnostics

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6TROUBLESHOOTING AND DIAGNOSTICS

Troubleshooting the Installation 53

 

Accessing 3Com Support Databases

54

 

Accessing the 3Com Knowledgebase

54

Accessing the 3Com NIC Help System

54

Accessing Release Notes and Frequently Asked

Questions 55

 

 

 

 

Interpreting the LEDs

56

 

 

 

Running the NIC Diagnostics Tests

57

 

To Run the Network Test

58

 

 

To Run the NIC Test

59

 

 

 

To Run the Remote Wake-Up Test

59

 

Troubleshooting Remote Wake-Up

61

 

Viewing Network Statistics

62

 

 

Using the 3Com Icon in the Windows System Tray 63

Removing NIC Software 64

 

 

 

Windows 95 and Windows 98

64

 

Windows NT 4.0

64

 

 

 

Windows NT 3.51

65

 

 

 

Frequently Asked Questions

66

 

 

ASPECIFICATIONS AND CABLING REQUIREMENTS

Hardware Specifications

69

 

Network Interface

69

 

Physical Dimensions

69

 

Environmental Operating Range

69

Power Requirements

69

 

Standards Conformance

70

 

Cabling Requirements

70

 

Twisted-Pair Cable

70

 

10BASE-T Operation

71

 

100BASE-TX Operation 72

 

RJ-45 Connector Pin Assignments

72

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Contents Part No -1488-000 Published March 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Windows 95/98 and Windows NT Driver Installation Troubleshooting and Diagnostics 3COM DMI Agent Installation Figures Tables Icon Description About this GuideConventions Convention Description Year 2000 Compliance3C905C NIC Overview IntroductionUsing Remote Wake-Up FeaturesRemote Wake-Up Requirements Using the Managed PC Boot Agent MBA SoftwareMultiple NIC Installations and Remote Wake-Up Using DynamicAccess Software Using Remote System Alerts Using the Workgroup Keep-Alive PacketRemote System Alerts Requirements Supported Remote System AlertsUsing Desktop Management Interface DMI Overview Network Interface Card InstallationInstallation Task Instructions Preparing for Installation Inserting the NIC Running the Preinstallation ProgramTo install the NIC in your PC Secure the NIC with the screw you removed in step Installing the NIC Remove slot cover Insert NICContact your PC manufacturer for the Remote Wake-Up cable Connecting the Remote Wake-Up CableConnecting the Remote Wake-Up Cable Network Cable Required Maximum Environment Cable Length Connecting SOS or SMBus Cables for Remote System AlertsConnecting to the Network Connecting to the Network Page Installing the Driver Driver InstallationWindows NT WindowsIf the New Hardware Found dialog box appears Turn on the power to the PC. Windows 95 detects the NICIf the Update Device Driver Wizard starts Insert the Windows 95 CD or diskette, and then click OK You must restart the PC to complete the installationInsert EtherDisk diskette 1 in drive A, and then click Next Turn on the power to the PCClick Finish Insert the Windows 98 CD or diskette, and then click OKClick Add Windows NTClick the Adapters tab Click Close Click Add Adapter Click OK Verifying Successful InstallationWindows 95 and Windows Double-click the File Manager icon Installing Multiple NICsSelect the Adapters tab Click Add Repeat the process for each additional NIC to be installedClose the Network screen Insert EtherDisk diskette 2 when promptedNET Ware Client Installing the NetWare Client DriverAbout 3Com Intelligent Auto Install Software Running the Intelligent Auto Install Program Intelligent Auto Install RequirementsObtaining NetWare Loadable Modules Installing the NetWare Server DriverNetWare NetWare Server NLM NameMultiple NICs Save and exit the file, and then reboot the serverNetWare 4.10 Verifying the PCI Slot Number Selected NIC Screen Method Description Requirements Configuration MethodsOption Description Default NIC SettingsMethod Description Option Description Settings Changing General NIC Configuration SettingsGeneral Screen Click the Configuration tabEnabling or Disabling the Boot ROM Setting Configuring the Managed PC Boot Agent MBAUnder Network Parameter, select the setting to be changed Click OK to save the changes and exit the programClick OK to save the setting and exit the program Booting From the NetworkBBS BIOS-Compatible PCs Make sure that the NIC boot ROM setting is EnabledChange the MBA default boot setting from Local to Network Reboot the PCNon-BBS BIOS-Compatible PCs Page Tip Description Troubleshooting DiagnosticsTroubleshooting the Installation Accessing the 3Com NIC Help System Accessing 3Com Support DatabasesAccessing the 3Com Knowledgebase Click the Support tab Accessing Release Notes and Frequently Asked QuestionsInterpreting the LEDs Click the Diagnostics tab Running the NIC Diagnostics TestsEnsure that the hub or switch is powered on To Run the Network Test Diagnostics ScreenTo Run the NIC Test On the first PC, enable Auto EchoTo Run the Remote Wake-Up Test On the second PC, run the Remote Wake-Up TestClick Test Remote Wake-Up Restart. The PC shuts down Make sure that Remote Wake-Up is enabled on the NIC Troubleshooting Remote Wake-UpCheck the PC Bios Perform the Remote Wake-Up TestClick the Statistics tab Viewing Network StatisticsUsing the 3Com Icon in the Windows System Tray Click the Device Manager tab Removing NIC SoftwareRemoving NIC Software Question Answer Frequently Asked QuestionsQuestionAnswer Fast IP, part of 3Coms DynamicAccess software, improves Hardware Specifications SpecificationsTwisted-Pair Cable Standards ConformanceCabling Requirements Category Use 10BASE-T Operation100BASE-TX Operation RJ-45 Connector Pin AssignmentsClient PC Requirements ConfigurationRestart the PC Installing DynamicAccess SoftwareConfiguring DynamicAccess Software Fast IP Allows you to enable and configure Fast IP Removing DynamicAccess Software3COM DMI Agent Network Management Requirements System RequirementsClient PC Requirements Installing the 3Com DMI Agent Page World Wide Web Site Online Technical ServicesSupport from Your Network Supplier 3Com FTP Site 3Com Bulletin Board ServiceAccess by Analog Modem Access by Digital Modem 3Com Facts Automated Fax Service847 262 408 727Page Numbers IndexDynamicAccess software NIC Online Help Online Knowledgebase Index Page 3Com Corporation Limited Warranty Obtaining Warranty Service FCC Class B Statement 3COM END User Software License Agreement Product Registration