82APPENDIX D: TECHNICAL SUPPORT
This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■Hostname: ftp.3com.com (or 192.156.136.12)
■Username: anonymous
■Password: <your Internet e-mail address>
A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
Country | Data Rate | Telephone Number |
|
|
|
Australia | Up to 14,400 bps | 61 2 9955 2073 |
Brazil | Up to 14,400 bps | 55 11 5181 9666 |
France | Up to 14,400 bps | 33 1 6986 6954 |
Germany | Up to 28,800 bps | 4989 62732 188 |
Hong Kong | Up to 14,400 bps | 852 2537 5601 |
Italy | Up to 14,400 bps | 39 2 27300680 |
Japan | Up to 14,400 bps | 81 3 3345 7266 |
Mexico | Up to 28,800 bps | 52 5 520 7835 |
P.R. of China | Up to 14,400 bps | 86 10 684 92351 |