3Com 3C905C-TX-M, 3C905C-TX manual Frequently Asked Questions, Question Answer

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66CHAPTER 6: TROUBLESHOOTING AND DIAGNOSTICS

Frequently Asked Questions

Table 10 describes some common questions and answers about the 3C905C NIC.

For additional information about the NIC, see the text files located in the HELP directory on EtherDisk diskette 3 or go to the following 3Com World Wide Web site:

http://knowledgebase.3com.com/

Table 10 Frequently Asked Questions

Question

Answer

 

 

 

In Windows 95/98,

1

In the Device Manager, double-click Other Devices.

what if a yellow

2

Click PCI Ethernet Controller or the duplicate NIC entry.

exclamation point (!)

3

Click Remove.

appears next to the

NIC name in the

4

Reboot your PC.

Device Manager?

 

 

 

 

 

In Windows 95/98,

1

Double-click the name of the NIC.

what if a red X appears

2

Select the General tab.

next to the NIC name

3

Make sure that Disable in this hardware profile is

in the Device

Manager?

 

not selected.

 

 

Why does the NIC

When Windows 95/98 is installed after the NIC has

install as a generic PCI

already been physically installed in the PC, Windows

Ethernet controller

95/98 may install the NIC as a generic PCI Ethernet

under Other Devices in

controller.

the Windows 95/98

To work around this problem, follow these steps:

Device Manager?

1

In the Device Manager, double-click Other Devices.

 

 

2

Click PCI Ethernet Controller, and then click Remove.

 

3

Reboot your PC.

 

 

What if a red circle

If you enabled the 3Com icon to appear in the Windows

with a line through

system tray, and a red circle with a line through it appears

it appears over the

over the icon, the network link is lost (that is, the PC is no

3Com icon in my

longer physically connected to the network).

Windows system tray?

Check the cable between the NIC and the hub or

 

 

 

switch. Make sure that it follows the appropriate cable

 

 

specifications. See Appendix A.

 

Make sure that the hub or switch is powered on.

 

Reboot the PC.

(continued)

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Contents Part No -1488-000 Published March 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Windows 95/98 and Windows NT Driver Installation Troubleshooting and Diagnostics 3COM DMI Agent Installation Figures Tables About this Guide ConventionsIcon Description Year 2000 Compliance Convention DescriptionIntroduction 3C905C NIC OverviewFeatures Using Remote Wake-UpUsing the Managed PC Boot Agent MBA Software Multiple NIC Installations and Remote Wake-UpRemote Wake-Up Requirements Using DynamicAccess Software Remote System Alerts Requirements Using the Workgroup Keep-Alive PacketUsing Remote System Alerts Supported Remote System AlertsUsing Desktop Management Interface DMI Network Interface Card Installation Installation Task InstructionsOverview Preparing for Installation Running the Preinstallation Program Inserting the NICTo install the NIC in your PC Installing the NIC Remove slot cover Insert NIC Secure the NIC with the screw you removed in stepConnecting the Remote Wake-Up Cable Contact your PC manufacturer for the Remote Wake-Up cableConnecting the Remote Wake-Up Cable Connecting SOS or SMBus Cables for Remote System Alerts Connecting to the NetworkNetwork Cable Required Maximum Environment Cable Length Connecting to the Network Page Windows NT Driver InstallationInstalling the Driver WindowsTurn on the power to the PC. Windows 95 detects the NIC If the Update Device Driver Wizard startsIf the New Hardware Found dialog box appears You must restart the PC to complete the installation Insert the Windows 95 CD or diskette, and then click OKTurn on the power to the PC Insert EtherDisk diskette 1 in drive A, and then click NextInsert the Windows 98 CD or diskette, and then click OK Click FinishWindows NT Click the Adapters tabClick Add Click Close Click Add Adapter Verifying Successful Installation Windows 95 and WindowsClick OK Installing Multiple NICs Double-click the File Manager iconRepeat the process for each additional NIC to be installed Select the Adapters tab Click AddInsert EtherDisk diskette 2 when prompted Close the Network screenInstalling the NetWare Client Driver About 3Com Intelligent Auto Install SoftwareNET Ware Client Intelligent Auto Install Requirements Running the Intelligent Auto Install ProgramNetWare Installing the NetWare Server DriverObtaining NetWare Loadable Modules NetWare Server NLM NameSave and exit the file, and then reboot the server NetWare 4.10Multiple NICs Verifying the PCI Slot Number Selected NIC Screen Configuration Methods Method Description RequirementsDefault NIC Settings Method DescriptionOption Description Changing General NIC Configuration Settings Option Description SettingsClick the Configuration tab General ScreenUnder Network Parameter, select the setting to be changed Configuring the Managed PC Boot Agent MBAEnabling or Disabling the Boot ROM Setting Click OK to save the changes and exit the programBBS BIOS-Compatible PCs Booting From the NetworkClick OK to save the setting and exit the program Make sure that the NIC boot ROM setting is EnabledReboot the PC Non-BBS BIOS-Compatible PCsChange the MBA default boot setting from Local to Network Page Troubleshooting Diagnostics Troubleshooting the InstallationTip Description Accessing 3Com Support Databases Accessing the 3Com KnowledgebaseAccessing the 3Com NIC Help System Accessing Release Notes and Frequently Asked Questions Click the Support tabInterpreting the LEDs Running the NIC Diagnostics Tests Ensure that the hub or switch is powered onClick the Diagnostics tab Diagnostics Screen To Run the Network TestTo Run the Remote Wake-Up Test On the first PC, enable Auto EchoTo Run the NIC Test On the second PC, run the Remote Wake-Up TestClick Test Remote Wake-Up Restart. The PC shuts down Check the PC Bios Troubleshooting Remote Wake-UpMake sure that Remote Wake-Up is enabled on the NIC Perform the Remote Wake-Up TestViewing Network Statistics Click the Statistics tabUsing the 3Com Icon in the Windows System Tray Removing NIC Software Click the Device Manager tabRemoving NIC Software Frequently Asked Questions Question AnswerQuestionAnswer Fast IP, part of 3Coms DynamicAccess software, improves Specifications Hardware SpecificationsStandards Conformance Cabling RequirementsTwisted-Pair Cable 10BASE-T Operation Category UseRJ-45 Connector Pin Assignments 100BASE-TX OperationConfiguration Client PC RequirementsInstalling DynamicAccess Software Restart the PCConfiguring DynamicAccess Software Removing DynamicAccess Software Fast IP Allows you to enable and configure Fast IP3COM DMI Agent System Requirements Client PC RequirementsNetwork Management Requirements Installing the 3Com DMI Agent Page Online Technical Services Support from Your Network SupplierWorld Wide Web Site 3Com Bulletin Board Service Access by Analog Modem3Com FTP Site 847 262 3Com Facts Automated Fax ServiceAccess by Digital Modem 408 727Page Index NumbersDynamicAccess software NIC Online Help Online Knowledgebase Index Page 3Com Corporation Limited Warranty Obtaining Warranty Service FCC Class B Statement 3COM END User Software License Agreement Product Registration