3Com 3C905C-TX-M, 3C905C-TX manual Troubleshooting Diagnostics, Troubleshooting the Installation

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TROUBLESHOOTING AND

6 DIAGNOSTICS

This chapter explains how to solve problems that may occur when you install and use the 3C905C NIC. It also explains how to run NIC diagnostic tests, view network statistics, interpret the LEDs, and remove the NIC software.

To access a database of technical information that can help you diagnose and solve NIC installation, configuration, and upgrade problems, go to:

http://knowledgebase.3com.com

Troubleshooting the Installation

If you experience problems installing the NIC, or if

the installation failed as described in “Verifying Successful Installation” in Chapter 3, use the troubleshooting tips in Table 8 to help resolve the problem.

CAUTION: Before inserting or removing the NIC from

the PC, turn the PC power off and unplug the power cord.

Table 8 Installation Troubleshooting Tips

Tip

Description

 

 

Check the NIC

Make sure that you have run the preinstallation program, as

installation

described in Chapter 2. This program must be run before

 

installing the NIC in the PC.

 

Make sure that the NIC is installed correctly in a PCI slot.

 

Check for specific hardware problems, such as broken traces

 

or loose or broken solder connections.

 

 

Check the

Inspect all cables and connections. Make sure that the

network

cable complies with its proper length and specifications,

connection

as described in Chapter 2 or Appendix A.

 

 

Check your

Make sure that you are running the latest BIOS for your

PC BIOS

PC. If your BIOS has not been upgraded in the previous

 

12 months, contact your PC manufacturer to obtain the

 

current version of your BIOS software.

(continued)

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Contents Part No -1488-000 Published March 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Windows 95/98 and Windows NT Driver Installation Troubleshooting and Diagnostics 3COM DMI Agent Installation Figures Tables Icon Description About this GuideConventions Convention Description Year 2000 Compliance3C905C NIC Overview IntroductionUsing Remote Wake-Up FeaturesRemote Wake-Up Requirements Using the Managed PC Boot Agent MBA SoftwareMultiple NIC Installations and Remote Wake-Up Using DynamicAccess Software Using Remote System Alerts Using the Workgroup Keep-Alive PacketRemote System Alerts Requirements Supported Remote System AlertsUsing Desktop Management Interface DMI Overview Network Interface Card InstallationInstallation Task Instructions Preparing for Installation Inserting the NIC Running the Preinstallation ProgramTo install the NIC in your PC Secure the NIC with the screw you removed in step Installing the NIC Remove slot cover Insert NICContact your PC manufacturer for the Remote Wake-Up cable Connecting the Remote Wake-Up CableConnecting the Remote Wake-Up Cable Network Cable Required Maximum Environment Cable Length Connecting SOS or SMBus Cables for Remote System AlertsConnecting to the Network Connecting to the Network Page Installing the Driver Driver InstallationWindows NT WindowsIf the New Hardware Found dialog box appears Turn on the power to the PC. Windows 95 detects the NICIf the Update Device Driver Wizard starts Insert the Windows 95 CD or diskette, and then click OK You must restart the PC to complete the installationInsert EtherDisk diskette 1 in drive A, and then click Next Turn on the power to the PCClick Finish Insert the Windows 98 CD or diskette, and then click OKClick Add Windows NTClick the Adapters tab Click Close Click Add Adapter Click OK Verifying Successful InstallationWindows 95 and Windows Double-click the File Manager icon Installing Multiple NICsSelect the Adapters tab Click Add Repeat the process for each additional NIC to be installedClose the Network screen Insert EtherDisk diskette 2 when promptedNET Ware Client Installing the NetWare Client DriverAbout 3Com Intelligent Auto Install Software Running the Intelligent Auto Install Program Intelligent Auto Install RequirementsObtaining NetWare Loadable Modules Installing the NetWare Server DriverNetWare NetWare Server NLM NameMultiple NICs Save and exit the file, and then reboot the serverNetWare 4.10 Verifying the PCI Slot Number Selected NIC Screen Method Description Requirements Configuration MethodsOption Description Default NIC SettingsMethod Description Option Description Settings Changing General NIC Configuration SettingsGeneral Screen Click the Configuration tabEnabling or Disabling the Boot ROM Setting Configuring the Managed PC Boot Agent MBAUnder Network Parameter, select the setting to be changed Click OK to save the changes and exit the programClick OK to save the setting and exit the program Booting From the NetworkBBS BIOS-Compatible PCs Make sure that the NIC boot ROM setting is EnabledChange the MBA default boot setting from Local to Network Reboot the PCNon-BBS BIOS-Compatible PCs Page Tip Description Troubleshooting DiagnosticsTroubleshooting the Installation Accessing the 3Com NIC Help System Accessing 3Com Support DatabasesAccessing the 3Com Knowledgebase Click the Support tab Accessing Release Notes and Frequently Asked QuestionsInterpreting the LEDs Click the Diagnostics tab Running the NIC Diagnostics TestsEnsure that the hub or switch is powered on To Run the Network Test Diagnostics ScreenTo Run the NIC Test On the first PC, enable Auto EchoTo Run the Remote Wake-Up Test On the second PC, run the Remote Wake-Up TestClick Test Remote Wake-Up Restart. The PC shuts down Make sure that Remote Wake-Up is enabled on the NIC Troubleshooting Remote Wake-UpCheck the PC Bios Perform the Remote Wake-Up TestClick the Statistics tab Viewing Network StatisticsUsing the 3Com Icon in the Windows System Tray Click the Device Manager tab Removing NIC SoftwareRemoving NIC Software Question Answer Frequently Asked QuestionsQuestionAnswer Fast IP, part of 3Coms DynamicAccess software, improves Hardware Specifications SpecificationsTwisted-Pair Cable Standards ConformanceCabling Requirements Category Use 10BASE-T Operation100BASE-TX Operation RJ-45 Connector Pin AssignmentsClient PC Requirements ConfigurationRestart the PC Installing DynamicAccess SoftwareConfiguring DynamicAccess Software Fast IP Allows you to enable and configure Fast IP Removing DynamicAccess Software3COM DMI Agent Network Management Requirements System RequirementsClient PC Requirements Installing the 3Com DMI Agent Page World Wide Web Site Online Technical ServicesSupport from Your Network Supplier 3Com FTP Site 3Com Bulletin Board ServiceAccess by Analog Modem Access by Digital Modem 3Com Facts Automated Fax Service847 262 408 727Page Numbers IndexDynamicAccess software NIC Online Help Online Knowledgebase Index Page 3Com Corporation Limited Warranty Obtaining Warranty Service FCC Class B Statement 3COM END User Software License Agreement Product Registration