3Com Fast EtherLink XL PCI 10/100BASE-TX manual Online Technical Services, World Wide Web Site

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B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site.

For NIC support, call 1-800-876-3266.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com Bulletin Board Service (3ComBBS)

■3ComFactsSM automated fax service

■3ComForum on CompuServe online service

World Wide Web Site

Access the latest networking information on 3Com Corporation’s World Wide Web site by entering our URL into your Internet browser:

http://www.3com.com/

This service features the latest information about 3Com solutions and technologies, customer service and support, news about the company, Net Age® Magazine, technical documentation, and more.

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

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Contents PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables Lifetime Limited Warranty Australia, New Zealand Sweden, Finland, Norway Asia JapanDenmark Belgium, Netherlands, Luxembourg United Kingdom, EireFinding Speciﬁc Information in This Guide About this GuideIf you are looking for Turn to Icon Description ConventionsConvention Description 13C905B-TX NIC IntroductionIndustry-Leading Performance DynamicAccess SoftwareRemote Wake-up Installation and Conﬁguration10/100 Mbps Support PC and Server Requirements3C905B-TX NIC How Do I Install the 3C905B-TX NIC?Installing the NIC 1Inserting the NIC Secure the NIC with the screw you removed earlier2Connecting the Network Cable to the RJ-45 Port Connecting to the NetworkReconnect all cables and replace the PC cover Connecting the Remote Wake-up CableWindows InstallingIf Windows prompts you to reboot, click No Network components should now include Click OK Conﬁrming InstallationClick Yes Click the Device Manager tabWindows NT Version Windows NTUpdating the Network Driver Installing the Network Driver Click UpdateClick Cancel Network Settings window, click CloseClick Continue NetWare for Windows 3.1x, Windows for Workgroups, and DOS Run the Install program. Enter ainstallAutoLink Requirements Running the AutoLink ProgramNetWare Version Installing the Novell NetWare Server DriverMultiple NICs Press Enter to continue the server installationAt the A\ prompt, enter nwserver Network Text File Name Network Driver Name Operating System Supported Network DriversStatus LEDs TroubleshootingDescription Flashing Steady Off 3Com NIC Diagnostics ProgramSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Help Accessing the 3C905B-TX Help SystemRunning the NIC Self-Test Select 3Com NIC Utilities Select 3Com NIC DiagnosticsEeprom Fifo On both PCs Running the Echo Test43Com NIC Diagnostics Program Support Screen 3Com Support ServicesGenerating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Checking the Remote Wake-up Function Removing the 3C905B-TX NIC Pace and 3NICDIAGS SoftwareWindows 95 and Windows NT Windows Control Panel, select Add/Remove ProgramsVerify the driver version 3Com DOS Diagnostic ProgramRemove the PC cover and check the Remote Wake-Up connection Connect a straight-through cable from the PC to the hub Crossover Cable Troubleshooting TipsTroubleshooting Hubs with Crossover Cable Question Answer Frequently Asked QuestionsAdd/Remove Programs Question Answer QuestionAnswer What is a Magic Packet?Accessing the 3Com World Wide Web Page Conﬁguration Settings Changing ConfigurationOption Default Setting Available Settings Changing Conﬁguration Settings Displaying Conﬁguration SettingsClick NIC Details to display the NIC Details screen Changing Conﬁguration Settings Selecting Pace Applications Changing Pace ConﬁgurationSelect the protocol that the application uses Changing Pace Ranges and ProtocolsSetting Fast IP Using the DOS Conﬁguration ProgramPace Advanced Options Speciﬁcations SpecificationsFigure A-1RJ-45 Connector Pin Assignments RJ-45 Connector Pin Assignments3Com Bulletin Board Service Online Technical ServicesWorld Wide Web Site Access by Analog Modem 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654Support from Your Network Supplier 3ComForum on CompuServe Online ServiceLog on to your CompuServe account Type Press Return to see the 3ComForum main menuSupport from 3Com 3Com Iberia Regional Sales Office Telephone Number 3Com GmbH3Com Latin America 3Com MediterraneoCountry Telephone Number Fax Number Returning Products for RepairGlossary DynamicAccess softwareDRMON Full scatter gatherNetwork interface card NIC Inﬁnite bursting10/100 auto-negotiation NWay Pace technologyNumbers IndexNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity Page