3Com Fast EtherLink XL PCI 10/100BASE-TX manual Generating a Problem Report

4-8CHAPTER 4: TROUBLESHOOTING

■Click Diagnostics to run the 3Com NIC Diagnostics program. Refer to the beginning of this chapter for information on how to use the 3Com NIC Diagnostics program.

■Click Release Notes to display the 3C905B-TX Release Notes, Frequently Asked Questions, and the 3C905B-TX KnowledgeBase.

■Click BBS Information to display the BBS telephone numbers and modem speeds.

■The http... button displays the 3Com World Wide Web address.

■Click Problem Report to generate a 3Com problem report.

Generating a Problem Report

The problem report generator prompts you for the information that will help 3Com customer support solve your 3C905B-TX NIC installation and configuration problems. You can e-mail the completed report to 3Com customer support and receive an e-mail answer within 2 business days.

To generate a problem report, follow these steps:

1Click Problem Report on the 3Com NIC Diagnostics Program Support screen shown in Figure 4-4.

The Problem Report main screen appears, shown in Figure 4-5.

2Review the screen text and click Next to begin the problem report.

The Customer Information screen appears.

3Enter your company name, address, contact name or names, phone number, and e-mail address.

4Click Next to display the Computer Information screen, shown in Figure 4-6.