3Com Fast EtherLink XL PCI 10/100BASE-TX manual Support from 3Com

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B-4APPENDIX B: TECHNICAL SUPPORT

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider using one of these numbers:

Regional Sales Office	Telephone Number

3Com Corporation	800 NET 3Com
P.O. Box 58145	800 NET 3Com
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.
3Com Asia Limited	61 2 9937 5000 (Sydney)
Australia	61 2 9937 5000 (Sydney)
Hong Kong	61 3 9866 8022 (Melbourne)
Hong Kong	852 2501 1111
India	91 11 644 3974
Indonesia	62 21 572 2088
Japan	81 6 536 3303 (Osaka)
Korea	81 3 3345 7251 (Tokyo)
Korea	82 2 3455 6300
Malaysia	60 3 732 7910
New Zealand	64 9 366 9138
Philippines	632 892 4476
P.R. of China	8610 68492568 (Beijing)
Singapore	86 21 63501581 (Shanghai)
Singapore	65 538 9368
Taiwan, R.O.C.	886 2 377 5850
Thailand	662 231 8151 5
3Com Austria	43 1 580 17 0
3Com Benelux B.V.	32 2 725 0202
Belgium	32 2 725 0202
Netherlands	31 0346 586211
3Com Canada	403 265 3266
Calgary	403 265 3266
Edmonton	403 423 3266
Montreal	514 683 3266
Ottawa	613 566 7055
Toronto	416 498 3266
Vancouver	604 434 3266
3Com France	33 1 69 86 68 00

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Contents PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables Lifetime Limited Warranty Asia Japan Australia, New Zealand Sweden, Finland, NorwayDenmark Belgium, Netherlands, Luxembourg United Kingdom, EireFinding Speciﬁc Information in This Guide About this GuideIf you are looking for Turn to Icon Description ConventionsConvention Description Introduction 13C905B-TX NICDynamicAccess Software Industry-Leading PerformanceInstallation and Conﬁguration Remote Wake-up10/100 Mbps Support PC and Server RequirementsHow Do I Install the 3C905B-TX NIC? 3C905B-TX NICInstalling the NIC Secure the NIC with the screw you removed earlier 1Inserting the NICConnecting to the Network 2Connecting the Network Cable to the RJ-45 PortConnecting the Remote Wake-up Cable Reconnect all cables and replace the PC coverInstalling WindowsIf Windows prompts you to reboot, click No Network components should now include Conﬁrming Installation Click OKClick Yes Click the Device Manager tabWindows NT Version Windows NTUpdating the Network Driver Click Update Installing the Network DriverNetwork Settings window, click Close Click CancelClick Continue Run the Install program. Enter ainstall NetWare for Windows 3.1x, Windows for Workgroups, and DOSAutoLink Requirements Running the AutoLink ProgramInstalling the Novell NetWare Server Driver NetWare VersionMultiple NICs Press Enter to continue the server installationAt the A\ prompt, enter nwserver Supported Network Drivers Network Text File Name Network Driver Name Operating SystemTroubleshooting Status LEDs3Com NIC Diagnostics Program Description Flashing Steady OffAccessing the 3C905B-TX Help System Select 3Com NIC Utilities Select 3Com NIC Diagnostics HelpSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Running the NIC Self-TestEeprom Fifo Running the Echo Test On both PCs3Com Support Services 43Com NIC Diagnostics Program Support ScreenGenerating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Removing the 3C905B-TX NIC Pace and 3NICDIAGS Software Checking the Remote Wake-up FunctionWindows 95 and Windows NT Windows Control Panel, select Add/Remove ProgramsVerify the driver version 3Com DOS Diagnostic ProgramRemove the PC cover and check the Remote Wake-Up connection Crossover Cable Troubleshooting Tips Connect a straight-through cable from the PC to the hubTroubleshooting Hubs with Crossover Cable Frequently Asked Questions Question AnswerAdd/Remove Programs Question Answer What is a Magic Packet? QuestionAnswerAccessing the 3Com World Wide Web Page Conﬁguration Settings Changing ConfigurationOption Default Setting Available Settings Changing Conﬁguration Settings Displaying Conﬁguration SettingsClick NIC Details to display the NIC Details screen Changing Conﬁguration Settings Changing Pace Conﬁguration Selecting Pace ApplicationsChanging Pace Ranges and Protocols Select the protocol that the application usesSetting Fast IP Using the DOS Conﬁguration ProgramPace Advanced Options Specifications SpeciﬁcationsRJ-45 Connector Pin Assignments Figure A-1RJ-45 Connector Pin Assignments3Com Bulletin Board Service Online Technical ServicesWorld Wide Web Site 3ComFacts Automated Fax Service Access by Analog ModemAccess by Digital Modem 408 6543ComForum on CompuServe Online Service Support from Your Network SupplierLog on to your CompuServe account Type Press Return to see the 3ComForum main menuSupport from 3Com Regional Sales Office Telephone Number 3Com GmbH 3Com Iberia3Com Latin America 3Com MediterraneoReturning Products for Repair Country Telephone Number Fax NumberDynamicAccess software GlossaryDRMON Full scatter gatherInﬁnite bursting Network interface card NIC10/100 auto-negotiation NWay Pace technologyIndex NumbersNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity Page