3Com 3CSOHO100 manual Online Technical Services, World Wide Web Site, 3Com FTP Site

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B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com FTP site

■3Com Bulletin Board Service (3Com BBS)

■3ComFactsSM automated fax service

World Wide Web Site

Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.

3Com FTP Site

Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

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Contents Fast Ethernet Network Interface Card User Guide Lifetime Limited Warranty Asia Italy, Greece, Spain, Portugal, Malta Australia, New Zealand JapanSweden, Finland, Norway Belgium, Netherlands, Luxembourg DenmarkMember of the 3Com OfficeConnect family 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Configuring the NIC Technical Support Page Figures Tables Conventions Icon DescriptionYear 2000 Compliance Convention DescriptionWhat This Guide Covers What This Chapter CoversUnderstanding Networking Sample Network Computer 1Computer PrinterPeer-to-Peer Networks Client/Server Networks Ethernet and Fast Ethernet Networking ProtocolsUnderstanding Network Interface Cards About the OfﬁceConnect NICRequired Cabling Required HardwareRequired Software Preparing for Installation Type Maximum Network Cable Required Cable LengthInserting the NIC See your PC documentation for detailsDo not turn on the power to the PC Connecting the NIC to Your Network Connecting the Network Cable to the NIC RJ-45 portNext step is to install the network driver. Go to Chapter Page Windows Right-click the My Computer icon, and then click PropertiesTurn on the power to the PC Windows 95 Version aYou must reboot your PC to complete the installation Click OKEnter your user name and password, and then click OK Windows 95 Version BClick Finish To install the network driver in a PC running Windows Click Yes to restart the PC Windows NT Windows NTClick Add Adapter Windows 95 and Windows Verifying Successful InstallationRemove the EtherDisk diskette from drive a Double-clickNetwork adapters Double-click the File Manager icon Troubleshooting Basic Troubleshooting TipsInterpreting the LEDs State MeaningStarting the 3Com NIC Diagnostics Program Double-click the 3Com icon in the Windows system trayClick Cancel to exit the 3Com NIC Diagnostics program General ScreenClick the Diagnostics tab Running the NIC Self-TestsRunning the Echo Test Click Start in the Self-Test panelOn both PCs On the ﬁrst PC the sending PCEcho Test Sender Screen Accessing the Help System From the Windows Start menu, select ProgramsAccessing 3Com Support Services Click OK Click the Support tab. The Support screen appearsClick OK Click the Support tab Support ScreenRemoving NIC Software Click the Device Manager tabClick Yes Frequently Asked Questions Question AnswerQuestion Answer Page Normal Option Description Available SettingsAuto Select Displaying Conﬁguration Settings Click NIC Details Click OK to exit this screen Changing Conﬁguration SettingsClick OK Click the Properties tab Change the NIC’s conﬁguration Page Speciﬁcations Cabling Requirements10BASE-T Operation Unshielded Twisted-Pair CableCategory Use 100BASE-TX Operation 10BASE-T Speciﬁcations100BASE-TX Speciﬁcations Page World Wide Web Site Online Technical Services3Com FTP Site 3Com Bulletin Board Service Access by Analog ModemAccess by Digital Modem 847 2623ComFacts Automated Fax Service Support from Your Network SupplierSupport from 3Com 408 727Country Telephone Number Asia Paciﬁc Rim EuropeReturning Products for Repair Country Telephone Number Latin AmericaNorth America Country Telephone Number Fax NumberLatin America 408 326 A. and Canada 800 NET 3Com 800 638 Client/server network Bus masteringEthernet Fast Ethernet Full-duplexHalf-duplex HubSwitch Peer-to-peer networkServer Unshielded twisted pair UTP cablingPage Index NumbersNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity