3Com 3CSOHO100 manual 3Com Bulletin Board Service, Access by Analog Modem, Access by Digital Modem

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62APPENDIX B: TECHNICAL SUPPORT

To connect to the 3Com FTP site, enter the following information into your FTP client:

■Hostname: ftp.3com.com (or 192.156.136.12)

■Username: anonymous

■Password: <your Internet e-mail address>

A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer.

3Com Bulletin Board Service

The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country	Data Rate	Telephone Number

Australia	Up to 14,400 bps	61 2 9955 2073
Brazil	Up to 14,400 bps	55 11 5181 9666
France	Up to 14,400 bps	33 1 6986 6954
Germany	Up to 28,800 bps	4989 62732 188
Hong Kong	Up to 14,400 bps	852 2537 5601
Italy	Up to 14,400 bps	39 2 27300680
Japan	Up to 14,400 bps	81 3 3345 7266
Mexico	Up to 28,800 bps	52 5 520 7835
P.R. of China	Up to 14,400 bps	86 10 684 92351
Taiwan, R.O.C.	Up to 14,400 bps	886 2 377 5840
U.K.	Up to 28,800 bps	44 1442 438278
U.S.A.	Up to 53,333 bps	1 847 262 6000

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, use the following number:

1 847 262 6000

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Contents Fast Ethernet Network Interface Card User Guide Lifetime Limited Warranty Australia, New Zealand Japan Asia Italy, Greece, Spain, Portugal, MaltaSweden, Finland, Norway Belgium, Netherlands, Luxembourg DenmarkMember of the 3Com OfficeConnect family 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Configuring the NIC Technical Support Page Figures Tables Icon Description ConventionsConvention Description Year 2000 ComplianceWhat This Chapter Covers What This Guide CoversSample Network Computer 1Computer Printer Understanding NetworkingPeer-to-Peer Networks Ethernet and Fast Ethernet Networking Protocols Client/Server NetworksAbout the OfﬁceConnect NIC Understanding Network Interface CardsRequired Software Required HardwareRequired Cabling Type Maximum Network Cable Required Cable Length Preparing for InstallationSee your PC documentation for details Inserting the NICDo not turn on the power to the PC Connecting the Network Cable to the NIC RJ-45 port Connecting the NIC to Your NetworkNext step is to install the network driver. Go to Chapter Page Right-click the My Computer icon, and then click Properties WindowsWindows 95 Version a Turn on the power to the PCClick OK You must reboot your PC to complete the installationWindows 95 Version B Enter your user name and password, and then click OKClick Finish To install the network driver in a PC running Windows Click Yes to restart the PC Windows NT Windows NTClick Add Adapter Remove the EtherDisk diskette from drive a Verifying Successful InstallationWindows 95 and Windows Double-clickNetwork adapters Double-click the File Manager icon Basic Troubleshooting Tips TroubleshootingState Meaning Interpreting the LEDsDouble-click the 3Com icon in the Windows system tray Starting the 3Com NIC Diagnostics ProgramGeneral Screen Click Cancel to exit the 3Com NIC Diagnostics programRunning the NIC Self-Tests Click the Diagnostics tabClick Start in the Self-Test panel Running the Echo TestOn the ﬁrst PC the sending PC On both PCsEcho Test Sender Screen From the Windows Start menu, select Programs Accessing the Help SystemClick OK Click the Support tab. The Support screen appears Accessing 3Com Support ServicesSupport Screen Click OK Click the Support tabClick the Device Manager tab Removing NIC SoftwareClick Yes Question Answer Frequently Asked QuestionsQuestion Answer Page Auto Select Option Description Available SettingsNormal Displaying Conﬁguration Settings Click NIC Details Click OK Click the Properties tab Changing Conﬁguration SettingsClick OK to exit this screen Change the NIC’s conﬁguration Page Cabling Requirements SpeciﬁcationsCategory Use Unshielded Twisted-Pair Cable10BASE-T Operation 100BASE-TX Speciﬁcations 10BASE-T Speciﬁcations100BASE-TX Operation Page 3Com FTP Site Online Technical ServicesWorld Wide Web Site Access by Analog Modem 3Com Bulletin Board ServiceAccess by Digital Modem 847 262Support from Your Network Supplier 3ComFacts Automated Fax ServiceSupport from 3Com 408 727Europe Country Telephone Number Asia Paciﬁc RimCountry Telephone Number Latin America Returning Products for RepairNorth America Country Telephone Number Fax NumberLatin America 408 326 A. and Canada 800 NET 3Com 800 638 Ethernet Bus masteringClient/server network Full-duplex Fast EthernetHalf-duplex HubPeer-to-peer network SwitchServer Unshielded twisted pair UTP cablingPage Numbers IndexNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity