Adder Technology X200A/R, X200AS/R, X100R, RS232 Getting assistance, Troubleshooting, US +1 888 275

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Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Configuration menus

•Appendix 2 - Configuration pages via viewer

•Appendix 3 - VNC viewer connection options

•Appendix 4 - VNC viewer window options

•Appendix 5 - Browser viewer options

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cable specifications

•Appendix 8 - Hotkey sequence codes

•Appendix 9 - Supported video modes

•Safety information

•Warranty

•End user licence agreement

•Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

•Email – support@adder.com

•Fax in the UK: 01954 780081

in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 932 3337

Troubleshooting

Global network users are unable to contact the AdderView CATx IP

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the AdderView CATx IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the AdderView CATx IP.

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Contents AdderView CATx Contents Re-synchronise mouse Auto calibrateIndex Introduction Front panel buttons AdderView CATx features front and rearWhat you may additionally need What’s in the boxMounting Rack bracketsConnections Connections Remote switching ControlModem Multiple video Isdn port Head connections Cascading Multiple unitsTo connect the local user port Local userRemote user via X100/X200 extender Cable lengths for remote user locationsTo connect a remote user To connect the Global user IP network port Global user IP network portComputer system via CAM To connect a computer systemComputer video compensation for details To connect a modem or Isdn adapter Modem/ISDN portTo connect the power supply Power in connectionTo connect and address the switch boxes Power control portCascading multiple units System, called Adder Port DirectSee also How cascade connections operate CA02 Addressing computers in a cascadeConnecting AdderView CATx units in cascade Tips for successful cascadingTo connect units in cascade Using cascaded computers Testing specific links to cascaded computersTo test a specific link Multiple video head connections Host computer port/channel Video off Remote switching controlOverall initial configuration To access the configuration menu local and remote users Configuration menusTo access the configuration menu global users HotkeysConfiguration menus layout General security and configuration stepsTo enable general security To set an Admin passwordAccess to all computers Press Access to no computers Press Registering users edit user listTo create/edit user accounts Tips when creating/editing computer entries Registering computers edit computer listTo create/edit computer entries Video compensation See Remote user skew adjustment for detailsTo apply computer video compensation Computer video compensationTo display a suitable high contrast image Remote user video compensationTo apply remote user video compensation If the image controls cannot provide a crisp imageTo use skew adjustment Remote user skew adjustmentUsing the supplied skew pattern Creating a skew test patternNum Lock for Red, Caps Lock for Green Autoscanning To select an autoscan modeTo select an autoscan period To define an autoscan listSaving and restoring configuration settings Preparations for configuration save/loadTo transfer configuration settings Hints for editing To edit the configuration settingsTo reset AdderView CATx models What to do if the Admin password has been forgottenTo reset the AdderView CATx IP models Configuration screensTo restore mouse operation when hot plugging Which restore setting do I use?Hot plugging and mouse restoration Recognising an IntelliMouse-style mouseInitial IP configuration To use the initial IP-configuration sequenceTo configure IP-specific settings IP configuration by global user To configure IP details from a global user locationUser Accounts Encryption settings AdderView CATx IP encryption settingsViewer encryption settings Positioning AdderView CATx IP in the network Networking issuesPort settings Placing AdderView CATx IP behind a router or firewallAddressing DNS addressing To discover a DHCP-allocated IP addressPlacing AdderView CATx IP alongside the firewall By configuration page via viewerEnsuring sufficient security PortsPower control sequences Power switching configurationTo configure the power sequences for each host computer To control two or more ports simultaneouslyKvmadmin command ip address parameters Kvmadmin utilityKvmadmin -getconfig kvm1.cfg Kvmadmin -setusers users.csvItems required to use the upgrade utility Performing upgradesUpgrading AdderView CATx models and CAMs To use the KVM Firmware Uploader utilitySelect the upgrade file to be used Select the items to be upgradedCommence the upgrade Issues to consider when performing flash upgradesUpgrading AdderView CATx IP models To upgrade AdderView CATx IP modelsFront panel controls Accessing the AdderView CATxAdderView CATx models AdderView CATx IP modelsTo gain access as a local or remote user Local and remote user accessTo select a computer using the front panel controls Selecting a computerStandard hotkeys To select a computer using hotkeysAbove or for even longer cascaded computers Keep Pressed down until all other Numbers have been enteredTo select a computer using the on-screen menu To select a computer using mouse buttonsTo select a computer using mouse buttons Advanced method Logging in and out Selecting cascaded computersConfirmation box To use the Routing status feature To change banner colours or disable the bannerReminder banner Routing statusPower switching via configuration menu To switch a computer on or offUser preferences and functions Global user access Global user access via VNC viewer To access via the VNC viewerTo download the VNC viewer To access via your web browser Global user access via web browserUsing the viewer window When using the viewer windowMenu bar Mouse pointers ConfigureHost selection To select a hostPower switching via viewer Access mode shared/privateAuto calibrate Re-synchronise mouseControls Single Mouse ModeMouse Control Resync MouseVideo Settings When entering codesKVM switch menu Keyboard ControlIncreased by 50% when a slow link is detected Using automatic configurationsSetting the Threshold manually System informationIf you need to enter a port number Access via dial up modem or Isdn linkTo initiate a dial up link To enter a port number in a Web browserSupported web browsers Viewer encryption settingsWindows LinuxWhen logging on using VNC viewer, I cannot enter a username TroubleshootingGetting assistance US +1 888 275Appendix 1 Configuration menus To access the configuration menusConfigure IP port Functions User Preferences Autoscan Mode Mouse SwitchingGlobal Preferences Screen SaverOSD Dwell Time User TimeoutRS232 Mouse Type Mouse TypeKeypad Controls Setup OptionsLanguage Exclusive UseAutomatic Logout Settings AUTO, ManualAudio Add ComputersDDC Refresh Settings AT START, Disabled DDC Source Settings AUTO, LOCAL, DefaultAdvanced Options DDC OptionsDefault Country Country Code Settings AUTO, MANUAL, DisabledSetup Options Force Mode Settings DISABLED, EnabledIP admin password, encryption settings, etc Configure IP portIP address, net mask, VNC port, etc Baud rate, initialisation string, etcUnit Configuration Network Configuration Modem Configuration Reset Configuration Clearing IP access controlTo reset the AdderView CATx IP configuration What is IP access control?To access the remote configuration pages Appendix 2 Configuration pages via viewerUser accounts Admin Password Unit configurationHardware Version Firmware VersionAdvanced unit configuration Time & date configuration IP Access Control Network configurationIP Network Mask IP GatewayTo define a new IP access control entry Setting IP access controlTo reorder access control entries To edit/remove access control entriesSerial port configuration Power control portModem port Erase Host Configuration Host configurationAdd entry for unrecognised host To create a new host entryPort/host addressing using Adder Port Direct Adder Port DirectExamples To copy and paste the log Logging and statusSyslog Server IP Address For further details To get hereColour/Encoding Appendix 3 VNC viewer connection optionsAuto select Preferred encodingDisable all inputs view-only mode Enable all inputsInputs CustomiseMisc ScalingDefaults Save Defaults ReloadIdentities Load / SaveAppendix 4 VNC viewer window options Appendix 5 Browser viewer options Encoding and colour levelSecurity IP addresses Appendix 6 Addresses, masks and portsNet masks Want to know more?Net masks the binary explanation 154Single locations Calculating the mask for IP access controlAll locations Address rangesPorts Security issues with portsAppendix 7 Cable and connector specifications Power switch to power switch daisy chain cableRS232 serial flash upgrade cable Multi-head synchronisation cable Appendix 8 Hotkey sequence codes Permissible key pressesCreating macro sequences Appendix 9 Supported video modes Warranty Safety informationGeneral Public License Linux End user licence agreement European EMC directive 89/336/EEC Radio Frequency EnergyFCC Compliance Statement United States Canadian Department of Communications RFI statement111 Index 113 114