Franklin U600 manual Troubleshooting Tools, Event History Manager

Page 108

Section 7A

Troubleshooting Tools

Event History Manager (page 106)

WiFi Network Info (page 107)

The Mobile Info Window (page 109)

The WiMAX Info Window (page 112)

About Sprint SmartView (page 115)

This section provides additional information on using Sprint SmartView’s troubleshooting tools and procedures to resolve connection problems. Included are some frequently asked questions about troubleshooting Sprint SmartView.

Event History Manager

The Event History Manager (shown below) can be viewed from the Help menu in the main window. Click Help > Event History Manager to see events that have been logged (for example, connections, disconnections, errors).

From this window, you can:

●Double-click any item in the list to see more information about that event

●Use the options in the Filter by field to limit the events displayed to a particular date range, connection technology, or event type.

106 Troubleshooting Tools

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Contents User Guide Table of Contents Getting Started Setting Up Service Setting Up ServiceSystem Requirements Additional RequirementsInstalling the Drivers for Wireless Devices Installing Sprint SmartViewWiFi Devices Sprint Mobile Broadband DevicesLaunching Sprint SmartView Device ActivationActivation Wizard Tutorial Setting Up Service Setting Up Service Getting Connected Manually Establishing ConnectionsGetting Connected Returning to Automatic Mode Contacting Sprint Customer Service TroubleshootingGetting Help Visiting the Sprint WebsiteSprint SmartView WiFi Control Panel Privacy IndicatorMain Window Basic LayoutVPN Indicator GPS IndicatorAutomatic Mode Indicator My Networks Mobile Control PanelMy Account GPS Search MenuWiFi Control Panel In Detail Connection Status IndicatorWiFi Protocol Indicator Signal StrengthConnection Timer Mobile Control Panel In DetailConnect / Disconnect Connection Status TextMobile Protocol Indicator Roaming IndicatorRoaming Banner 3G/4G Technology ButtonConnection State Selecting Alternate NetworksMenus in the Main Window File MenuTools Menu Menus in the Main WindowHelp Menu Username and Password Logon Window Menus in the Main Window Making Connections Manually Connecting to the Sprint Mobile Broadband Network Mobile BroadbandMobile Broadband Automatic Connection Upon Device Attachment Multiple Broadband Devices Mobile Broadband Locking and Unlocking Your Sprint Mobile Broadband Device 3G Bearer TypesLocking the Device Unlocking the DeviceGSM Bearer Types Used for International Roaming EvdoManual Mode Switching International Roaming GSMSelecting Cdma or GSM on a Dual-Mode Device International Roaming GSMSwitching Between a Cdma Device and a GSM Device Establishing an International Roaming ConnectionManually Selecting a GSM Roaming Network Select the Hardware tab International Roaming GSM Creating a GSM Network Profile From a landline phone when outside the United States International Technical SupportWhile in the United States While traveling outside the United StatesWiFi Networks Manually Connecting to a WiFi NetworkWiFi Networks PromptsOptions for Connecting to a New Network Prompt me before connecting to this networkSave settings for manual connections Automatically connect to network in futureAccessing a Closed Network Introduction to WiFi EncryptionDo not save settings Encryption Keys802.1x Authentication Wired Equivalent Privacy WEPWiFi Protected Access WPA and WPA2 What Does PSK Stand For?Accessing an Encrypted Network WiFi Location FinderTo access Location Finder To search for Access PointsApplications Application Launcher Launching External ApplicationsApplication Launcher App Launcher Tab Opening the App Launcher TabEditing the Settings for a Launched Application To change settings in the Application Configuration windowTo change settings in the Monitor Details window Adding an ApplicationLaunching an Application Automatically Special CasesChanging the Order in Which Applications Are Launched Stopping an Application From Being LaunchedMonitoring Launched Applications Application Configuration Window Profile NameFile / Browse ParametersMonitor Details Window Launch Delay sec Monitor ApplicationMonitor Action Monitor Cycle secUsing GPS Requirements for GPS ServiceUsing GPS Mobile-Originated vs. Network-Originated GPS Privacy Concerns for Network-Originated GPSMobile-Originated Service Modes Enabling and Disabling GPSEnabling GPS Enabling NmeaGPS Search Menu Shutting Off GPS EntirelyPredefined Searches GPS Applications Menu GPS Data FieldsGPS Applications Window Working With Third-Party GPS Applications GPS/NMEA COM PortsAdding a GPS Application to the GPS Applications Window Windows Vista / WindowsApplication Configuration Example Microsoft Streets & Trips Profile Name field, type Microsoft Streets & Trips Network Configuration What is a Virtual Private Network? Virtual Private NetworksSupported Clients Virtual Private NetworksConfiguring a VPN Connection Automatically Launching a VPN Connection What is a Network Profile? Network ProfilesNetwork Profiles Network Profiles Window Network Profile PriorityCreating a Profile for a WiFi Network Configuring WiFi Data Encryption Automatic Profile Creation Settings Editing a Network Profile Deleting a Network ProfileProfile Properties WiFi Service Service TypeProfile Properties Mobile Access Point Name Profile Properties Add Mobile ProfileDialed Number Profile Properties IP Settings MIP Profile NumberProfile IP Address Profile DNS ServerAdvanced IP Settings DNS Tab AdvancedDNS server addresses, in order of use Append primary and connection-specific DNS suffixesDNS suffix for this connection Register this connection’s addresses in DNSUse this connection’s DNS suffix in DNS registration Advanced IP Settings Wins Tab Advanced IP Settings Protocols Tab Profile Properties General Connection optionsEnable Application Launcher Disable IE’s manual proxy settings on connectAuto Launch Launch browser window on connectNetwork Profiles Settings Sprint SmartView Settings To access the Settings windowSprint SmartView Settings Acceleration TabEnabling and Disabling Acceleration Configuring Acceleration Levels App Launcher Tab Enable Splash screen Client TabUser interface is always on top Automatically run this application on machine startupDisplay Connection Timer Use this as my default Wi-Fi management utilityReset all warning messages Start in System trayHardware Tab Device ListPrompt before switching connections CDMA/WiMAX Dual-Mode Settings Dual-Mode Devices OnlyDevice Priority Allow simultaneous connectionsSettings Column Device ListDevices Column Selection ColumnDevice Properties Window Cdma Version Roaming SelectionAuto Connect when device is available Connection TypeDevice Configuration Disable LEDSelect Device Mode Device Property Window GSM Version Network SelectionMode Disable GPS on Device Location/GPS TabMapping Service Default GPS ModeConfigure GPS Applications Test GPSHotspot Authentication Sounds TabConnected Lost ConnectionUpdates Tab Automatically download and installPrompt me to download and install Manually download and installUpdate Now Apply Firmware UpdateVPN Tab Sprint SmartView Settings 103 Use existing VPN profileUse third party VPN client Sprint SmartView Settings Troubleshooting and FAQ Troubleshooting Tools Troubleshooting ToolsEvent History Manager WiFi Network Info Troubleshooting Tools 107Network Tab Device Tab Troubleshooting Tools 109 Mobile Info WindowDevice Tab Troubleshooting Tools 111 WiMAX Info Window Troubleshooting Tools 113 Advanced WiMAX Information Troubleshooting Tools 115 About Sprint SmartViewTroubleshooting Procedures Application Launch IssuesWindows XP’s native WiFi management is shut down at startup Application is not visible after launchConnection Issues Troubleshooting Procedures 117Multiple Connections Not Allowed Device Issues Device DisabledNo Wireless Device Detected Numbered Errors ErrorTroubleshooting Procedures 119 Error Troubleshooting Procedures 121 Error Frequently Asked Questions Why Does Sprint SmartView Shut Down Windows Zero Config?Frequently Asked Questions 123 General QuestionsWiFi Questions How do I return WiFi Control to Zero Config?Why Does Sprint SmartView Keep Scanning for WiFi Networks? Why do I keep losing my connection?Disabled Frequently Asked Questions 125GPS Questions TerminologyQuestions About GPS Technology Frequently Asked Questions 127 GPS and Sprint SmartView Terms and Conditions Service Agreement General Terms and Conditions of Service Service AgreementServices Covered By These Ts&Cs & Additional Terms Basic DefinitionsWhen You Accept The Agreement Our PoliciesTerm Commitments & Early Termination Fees 131Our Right To Suspend Or Terminate Services Your Right To Change Services & When Changes Are EffectiveYour Right To Terminate Services Credit Checks & Credit InformationRestrictions On Using Services Account Spending Limits ASLDeposits & Returning Deposits Your Device, Number & E-mail Address Caller IDCoverage Where Your Device Will Work Service Speeds About Data Services & ContentPorting/Transferring Phone Numbers RoamingSpecific Terms & Restrictions On Using Data Services Account & Service ChargesActivation & Miscellaneous Charges 135How We Calculate Your Charges For Billing Purposes 136Your Bill Your Payments Late FeesTaxes & Government Fees SurchargesProtecting Our Network & Services Disputing Charges You Must Still Pay Undisputed ChargesYour Privacy 138Location-Based Services Or Other Emergency Calls139 You Agree We Are Not Responsible For Certain Problems If Your Device Is Lost or StolenDisclaimer of Warranties YouAgreeOurLiabilityIsLimited-NoConsequentialDamagesDispute Resolution 141No Class Actions No Trial By JuryIndemnification Providing Notice To Each Other Under The AgreementIndex 143719 144Mobile Broadband Device 145Signal Strength Signal Strength Indicator 146

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