Device Issues
In some circumstances, Sprint SmartView will not be able to use your WiFi, WiMAX, or mobile broadband device.
Device Disabled
You can enable an attached wireless device by selecting Enable 3G, 4G, or Enable WiFi from the File menu.
Note: On Windows Vista and Windows 7 systems, these options may be unavailable (grayed out) at all times. This may be because of security restrictions in your security configuration. Running the application as an administrator may allow access to these options. Follow these steps:
1.Close the Sprint SmartView sofware.
2.Right click on the Sprint SmartView icon on the computer’s desktop. A short menu appears.
3.Select Run As Administrator from the menu.
No Wireless Device Detected
Sprint SmartView will display “No Wireless Device Detected” if it cannot communicate with the wireless device.
Resolution
Causes for this may include:
●Devices (such as wireless phones) that must be tethered to your computer with a data cable (such as USB), but are not currently properly connected. Make sure the cables for devices that require them are properly attached to both your computer and the device.
●External devices (such as wireless phones) that are not currently powered on. Make sure external devices are switched on. Make sure the batteries of
●PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such devices are firmly seated in the appropriate slots.
●The wrong device is selected in the Hardware tab of the Settings window. Ordinarily, Automatic selection should be specified in the Selection column. If Manual selection is specified, verify that the selected device is the device you are trying to use. (See “The Hardware Tab” on page 90 for more information.)
●No driver or incorrect driver installed. Ensure that the latest drivers for the device are correctly installed according to the instructions of the device’s manufacturer.
118 Troubleshooting Procedures