Franklin U600 Connection Issues, Multiple Connections Not Allowed, Troubleshooting Procedures 117

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Connection Issues

Multiple Connections Not Allowed

This error message appears if both of the following conditions are met:

●The Allow simultaneous connections check box on the Hardware tab of the Settings window (see page 91) is not selected.

●You attempted to establish a second connection while you were still connected using another technology.

Note: VPN connections established by certain VPN client software (such as Check Point VPN) may appear to Sprint SmartView as a second connection. In such cases, you may also see this error.

Resolution

To prevent this error message from appearing:

1.Select Settings from the Tools menu.

2.Click the Hardware tab.

3.Select the Allow simultaneous connections check box and click OK.

Troubleshooting Procedures

117

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Contents User Guide Table of Contents Getting Started Additional Requirements Setting Up ServiceSetting Up Service System RequirementsSprint Mobile Broadband Devices Installing the Drivers for Wireless DevicesInstalling Sprint SmartView WiFi DevicesDevice Activation Launching Sprint SmartViewActivation Wizard Tutorial Setting Up Service Setting Up Service Getting Connected Getting ConnectedManually Establishing Connections Returning to Automatic Mode Visiting the Sprint Website Contacting Sprint Customer ServiceTroubleshooting Getting HelpSprint SmartView Basic Layout WiFi Control PanelPrivacy Indicator Main WindowAutomatic Mode Indicator VPN IndicatorGPS Indicator GPS Search Menu My NetworksMobile Control Panel My AccountSignal Strength WiFi Control Panel In DetailConnection Status Indicator WiFi Protocol IndicatorConnection Status Text Connection TimerMobile Control Panel In Detail Connect / Disconnect3G/4G Technology Button Mobile Protocol IndicatorRoaming Indicator Roaming BannerSelecting Alternate Networks Connection StateMenus in the Main Window Menus in the Main WindowFile Menu Tools MenuHelp Menu Username and Password Logon Window Menus in the Main Window Making Connections Mobile Broadband Manually Connecting to the Sprint Mobile Broadband NetworkMobile Broadband Automatic Connection Upon Device Attachment Multiple Broadband Devices Mobile Broadband Unlocking the Device Locking and Unlocking Your Sprint Mobile Broadband Device3G Bearer Types Locking the DeviceEvdo GSM Bearer Types Used for International RoamingInternational Roaming GSM Manual Mode SwitchingInternational Roaming GSM Selecting Cdma or GSM on a Dual-Mode DeviceManually Selecting a GSM Roaming Network Switching Between a Cdma Device and a GSM DeviceEstablishing an International Roaming Connection Select the Hardware tab International Roaming GSM Creating a GSM Network Profile While traveling outside the United States From a landline phone when outside the United StatesInternational Technical Support While in the United StatesPrompts WiFi NetworksManually Connecting to a WiFi Network WiFi NetworksAutomatically connect to network in future Options for Connecting to a New NetworkPrompt me before connecting to this network Save settings for manual connectionsEncryption Keys Accessing a Closed NetworkIntroduction to WiFi Encryption Do not save settingsWhat Does PSK Stand For? 802.1x AuthenticationWired Equivalent Privacy WEP WiFi Protected Access WPA and WPA2To search for Access Points Accessing an Encrypted NetworkWiFi Location Finder To access Location FinderApplications Application Launcher Application LauncherLaunching External Applications Opening the App Launcher Tab App Launcher TabAdding an Application Editing the Settings for a Launched ApplicationTo change settings in the Application Configuration window To change settings in the Monitor Details windowSpecial Cases Launching an Application AutomaticallyStopping an Application From Being Launched Changing the Order in Which Applications Are LaunchedMonitoring Launched Applications Parameters Application Configuration WindowProfile Name File / BrowseMonitor Details Window Monitor Cycle sec Launch Delay secMonitor Application Monitor ActionUsing GPS Using GPSRequirements for GPS Service Privacy Concerns for Network-Originated GPS Mobile-Originated vs. Network-Originated GPSEnabling Nmea Mobile-Originated Service ModesEnabling and Disabling GPS Enabling GPSPredefined Searches GPS Search MenuShutting Off GPS Entirely GPS Data Fields GPS Applications MenuGPS Applications Window GPS/NMEA COM Ports Working With Third-Party GPS ApplicationsWindows Vista / Windows Adding a GPS Application to the GPS Applications WindowApplication Configuration Example Microsoft Streets & Trips Profile Name field, type Microsoft Streets & Trips Network Configuration Virtual Private Networks What is a Virtual Private Network?Virtual Private Networks Supported ClientsConfiguring a VPN Connection Automatically Launching a VPN Connection Network Profiles What is a Network Profile?Network Profiles Network Profile Priority Network Profiles WindowCreating a Profile for a WiFi Network Configuring WiFi Data Encryption Automatic Profile Creation Settings Deleting a Network Profile Editing a Network ProfileProfile Properties WiFi Profile Properties Mobile ServiceService Type Dialed Number Access Point NameProfile Properties Add Mobile Profile MIP Profile Number Profile Properties IP SettingsProfile DNS Server Profile IP AddressAppend primary and connection-specific DNS suffixes Advanced IP Settings DNS TabAdvanced DNS server addresses, in order of useUse this connection’s DNS suffix in DNS registration DNS suffix for this connectionRegister this connection’s addresses in DNS Advanced IP Settings Wins Tab Advanced IP Settings Protocols Tab Connection options Profile Properties GeneralLaunch browser window on connect Enable Application LauncherDisable IE’s manual proxy settings on connect Auto LaunchNetwork Profiles Settings Acceleration Tab Sprint SmartView SettingsTo access the Settings window Sprint SmartView SettingsEnabling and Disabling Acceleration Configuring Acceleration Levels App Launcher Tab Automatically run this application on machine startup Enable Splash screenClient Tab User interface is always on topStart in System tray Display Connection TimerUse this as my default Wi-Fi management utility Reset all warning messagesDevice List Hardware TabAllow simultaneous connections Prompt before switching connectionsCDMA/WiMAX Dual-Mode Settings Dual-Mode Devices Only Device PrioritySelection Column Settings ColumnDevice List Devices ColumnRoaming Selection Device Properties Window Cdma VersionConnection Type Auto Connect when device is availableSelect Device Mode Device ConfigurationDisable LED Network Selection Device Property Window GSM VersionMode Location/GPS Tab Disable GPS on DeviceTest GPS Mapping Service DefaultGPS Mode Configure GPS ApplicationsLost Connection Hotspot AuthenticationSounds Tab ConnectedManually download and install Updates TabAutomatically download and install Prompt me to download and installVPN Tab Update NowApply Firmware Update Use third party VPN client Sprint SmartView Settings 103Use existing VPN profile Sprint SmartView Settings Troubleshooting and FAQ Event History Manager Troubleshooting ToolsTroubleshooting Tools Network Tab WiFi Network InfoTroubleshooting Tools 107 Device Tab Mobile Info Window Troubleshooting Tools 109Device Tab Troubleshooting Tools 111 WiMAX Info Window Troubleshooting Tools 113 Advanced WiMAX Information About Sprint SmartView Troubleshooting Tools 115Application is not visible after launch Troubleshooting ProceduresApplication Launch Issues Windows XP’s native WiFi management is shut down at startupMultiple Connections Not Allowed Connection IssuesTroubleshooting Procedures 117 No Wireless Device Detected Device IssuesDevice Disabled Troubleshooting Procedures 119 Numbered ErrorsError Error Troubleshooting Procedures 121 Error General Questions Frequently Asked QuestionsWhy Does Sprint SmartView Shut Down Windows Zero Config? Frequently Asked Questions 123Why do I keep losing my connection? WiFi QuestionsHow do I return WiFi Control to Zero Config? Why Does Sprint SmartView Keep Scanning for WiFi Networks?Frequently Asked Questions 125 DisabledQuestions About GPS Technology GPS QuestionsTerminology Frequently Asked Questions 127 GPS and Sprint SmartView Terms and Conditions Basic Definitions Service Agreement General Terms and Conditions of ServiceService Agreement Services Covered By These Ts&Cs & Additional Terms131 When You Accept The AgreementOur Policies Term Commitments & Early Termination FeesCredit Checks & Credit Information Our Right To Suspend Or Terminate ServicesYour Right To Change Services & When Changes Are Effective Your Right To Terminate ServicesYour Device, Number & E-mail Address Caller ID Restrictions On Using ServicesAccount Spending Limits ASL Deposits & Returning DepositsRoaming Coverage Where Your Device Will Work Service SpeedsAbout Data Services & Content Porting/Transferring Phone Numbers135 Specific Terms & Restrictions On Using Data ServicesAccount & Service Charges Activation & Miscellaneous Charges136 How We Calculate Your Charges For Billing PurposesSurcharges Your BillYour Payments Late Fees Taxes & Government Fees138 Protecting Our Network & ServicesDisputing Charges You Must Still Pay Undisputed Charges Your Privacy139 Location-Based ServicesOr Other Emergency Calls YouAgreeOurLiabilityIsLimited-NoConsequentialDamages You Agree We Are Not Responsible For Certain ProblemsIf Your Device Is Lost or Stolen Disclaimer of Warranties141 Dispute ResolutionProviding Notice To Each Other Under The Agreement No Class ActionsNo Trial By Jury Indemnification143 Index144 719145 Mobile Broadband Device146 Signal Strength Signal Strength Indicator

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