Support Information
Lathem offers technical support on a per incident basis. Calls for support after the first 30 days are chargeable per incident. Support Agreements are available that enable you to unlimited technical support, no charge upgrades and next day shipment of replacement hardware depending on the Agreement selected.
When calling Lathem for technical support, please have the software version number, serial number, and support agreement number or credit card number if not covered by a support agreement and details of the problem ready to give to the support agent.
Getting Help
If you need help with your PayClock, there are several ways to find answers to your questions: 1) consult the
To reach Lathem technical support group through the Internet, go to
www.lathem.com/support.aspx and click on the link to Technical Support.
Support Agreements
Lathem offers a
With the Support Plan | Without the Support Plan |
Unlimited telephone support | Calls for support after the first 30 days from |
| purchase are billed for each incident |
Free software updates and version upgrades | You must purchase any software upgrades |
We send you an exchange clock next day | You must send in your clock for repair |
shipping if yours goes down or is damaged |
|
Repairs on faulty parts and workmanship | After the standard warranty period, charges |
| apply for repairs to damaged or defective parts |
Lathem Time Corporation
200 Selig Drive SW
Atlanta, GA 30336
Document Number USG0037I