Samsung Common Errors: LSU Error, Scanner Error, and Toner Jam Solutions for Printers
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Understanding display messages

Messages appear on the Smart Panel program window or the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

NOTE: When you call for service, it is very convenient to tell the service representative the display message.

Display

Meaning

Suggested solutions

 

 

 

Door Open

The front cover

Close the cover until it locks

 

or rear cover is

into place.

 

not securely

 

 

latched.

 

 

 

 

Hsync Error

A problem has

Unplug the power cord and

 

occurred in the LSU

plug it back in. If the problem

 

(Laser Scanning

persists, please call for service.

 

Unit).

 

 

 

 

Invalid Toner

You have used an

You must use a Samsung

 

unauthorized

approved cartridge.

 

cartridge.

 

 

 

 

Jam 1 or Install

• The toner

• Install the Samsung genuine

Toner

cartridge is not

toner cartridge designed

 

installed.

for your machine. Otherwise

 

• Paper has

reinstall toner cartridge at

 

jammed in the

several times. See page 2.2.

 

fuser area or in

• Clean the paper jam. See

 

the manual

page 9.1.

 

feeder.

 

 

 

 

Low Heat Error

There is a problem

Unplug the power cord and

 

in the fuser unit.

plug it back in. If the problem

 

 

persists, please call for service.

 

 

 

[LSU Error]

A problem has

Unplug the power cord and

 

occurred in the LSU

plug it back in. If the problem

 

(Laser Scanning

persists, please call for service.

 

Unit).

 

 

 

 

[No Paper]

The paper in the

Load paper in the paper input

Add Paper

paper input tray

tray. See page 2.3.

has run out.

 

 

 

 

 

 

Open Heat Error

There is a problem

Unplug the power cord and

 

in the fuser unit.

plug it back in. If the problem

 

 

persists, please call for service.

 

 

 

[Over Heat]

There is a problem

Unplug the power cord and

 

in the fuser unit.

plug it back in. If the problem

 

 

persists, please call for service.

 

 

 

9.4

Display

Meaning

Suggested solutions

 

 

 

[Paper Jam 0]

Paper has jammed

Clear the jam. See page 9.1.

Open/Close

in the feeding area

 

of the paper

 

Door

 

input tray.

 

 

 

 

 

 

[Paper Jam 1]

Paper has jammed

Clear the jam. See page 9.1.

Open/Close

in the fuser area or

 

Door

in the manual

 

 

feeder.

 

 

 

 

[Paper Jam 2]

Paper has jammed

Clear the jam. See page 9.2.

Check Inside

in the paper exit

 

 

area.

 

 

 

 

Power Failure

Power has turned

The job which you were trying

 

off then on and the

to do before the power failure

 

machine’s memory

must be completely re-done.

 

has not been back

 

 

up.

 

 

 

 

Scanner Error

There is a problem

Unplug the power cord and

 

in the scanner unit.

plug it back in. If the problem

 

 

persists, please call for service.

 

 

 

Toner Empty

The toner cartridge

Replace the toner cartridge with

Replace Toner

has run out.

a new one. See page 8.4.

 

 

 

Toner

To prevent serious

Replace the toner cartridge with

Exhausted

pollution or

a new one. See page 8.4.

Replace Toner

breakdown of

 

 

printer, the printer

 

 

stops printing.

 

 

 

 

Toner Low

The toner is almost

Take out the toner cartridge

 

empty.

and gently shake it. By doing

 

 

this, you can temporarily

 

 

reestablish printing operations.

 

 

 

NonSamsung

The toner cartridge

Replace the toner cartridge with

Toner Replace

is not a Samsung-

a Samsung-genuine.

Toner

genuine cartridge.

 

 

 

 

Troubleshooting

Page 42 Page 44
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Page 42 Page 44
Contents Multi Functional Printer Page Contact Samsung Worldwide Contents Specifications Safety information Laser Safety Statement Ozone Safety FAX Branding Replacing the Fitted Plug for UK only Declaration of Conformity Introduction Special featuresRear view Rear cover Power receptacle USB port Power switchUnderstanding component locations Front viewSCX-4300 Control panel functionsFinding more information Getting startedSelecting a location Installing the toner cartridgeClearance space Loading paper Changing the size of the paper in the paper input tray Turning the machine on Making connectionsOverview of control panel menus Using the save modesToner save mode Power save modeLinux driver Printer driver featuresSupplied printer software Programs for windowsMacintosh System requirementsWindows LinuxLoading document Loading original documents and paperSelecting print materials Type Size Dimensions Weight a Capacity bSupported paper types and sizes Guidelines for selecting and storing print materials Paper size supported in each modeType Size Dimensions Weighta Capacityb Mode Size SourcePaper Type Guidelines Guidelines for special materialsPaper Type Guidelines Envelopes Consider the following factorsManual feeder Paper input trayPrinting to the output tray Face down Setting the paper size and typeTips on using the manual feeder Selecting an output locationTake the paper out manually Printing to the rear cover Face upBe careful not to pinch your fingers Copying Changing the settings for each copyCopying ID Card copying Changing the default settingsUsing special copy features Auto Fit copyingUP copying Setting the time out optionPoster copying Double-click the Samsung SCX-4300 Series icon Canceling a print jobBasic printing Printing a documentScanning basics ScanningType Yield a Part number How to purchaseOrdering toner cartridge Toner cartridgesClearing memory MaintenanceCleaning your machine Printing reportsCleaning the scan unit Cleaning the drumSaving toner Maintaining the toner cartridgeRedistributing the toner cartridge Toner cartridge storageReplacing the toner cartridge Consumable and replacement partsItems Yield Average Paper Jam Paper input tray Below Open/Close Door TroubleshootingClearing paper jams Message Location of Jam Go toPaper exit area Fuser area or around the toner cartridgeTips for avoiding paper jams Understanding the Status LEDStatus Description Understanding display messages Display Meaning Suggested solutionsCondition Suggested solutions Solving other problemsPaper feeding problems Printing problemsPress Menu until Machine Setup Condition Suggested solutions Light or faded Printing quality problemsPrint Curl or wave MisformedCharacters SkewScanning problems Copying problemsCurl Common Linux Problems Common windows problemsUninstall both packages and install that one you Scan procedure, and appropriate message boxError is reported while scanning Installed both LinuxList Window after You click Add Select USB Your product not Common macintosh problemsProblems in printer setup utility Software. See Software Section10.1 SpecificationsGeneral specifications Scanner and copier specifications10.2 Printer specificationsManual feeder 3.5 in the paper input tray ID card, special copy 4.2 installing, toner cartridgePaper input tray 2.3 in the manual feeder System requirements Windows REV Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software Installing Printer Software in WindowsInstalling Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer SoftwareRemoving Printer Software Select your printer driver from the Name drop-down list Printing a DocumentMeans you can select that certain option but it is not Recommended,Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Source Layout TabPaper Tab Paper OrientationScaling Printing Graphics TabHigh Altitude Correction Extras TabAbout Tab Printer TabUsing Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting a Reduced or Enlarged Document Printing PostersFitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Sharing the Printer LocallyToner Level Using Smart PanelOpening the Troubleshooting Guide Understanding Smart PanelChanging the Smart Panel Program Settings Uninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Windows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Using Onscreen Help FileGetting Started Using Your Printer in LinuxInstalling the Unified Linux Driver Installing the Unified Linux DriverClick Uninstall Uninstalling the Unified Linux DriverClick Next Click Finish Printers Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver ConfiguratorSharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes TabPrinting from Applications Configuring Printer PropertiesChange the printer and print job properties Printing Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image ManagerYou can use the following tools to edit the image Tools FunctionUninstalling the Printer driver Using Your Printer with a MacintoshInstalling Software Installing the Printer driverClick Add on the Printer List Setting Up the PrinterFor a Network-connected For a USB-connectedLayout Changing Printer SettingsPrinting Printing a DocumentPaper GraphicsOffers Image Capture You can scan docoments using Image Capture. Macintosh OSScanning Printing Multiple Pages on One Sheet of PaperLinux 27 printer properties, set Macintosh Uninstall, software Macintosh 31 Windows
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