Samsung SCX-4321, SCX-4521FR manual Copying Problems

Page 68

Condition

Suggested solutions

 

 

Back of

Check for leaking toner. Clean the inside of the machine.

printouts are See “Cleaning the Inside” on page 8.2.

dirty

 

Black pages

• The toner cartridge may not be installed properly.

 

Remove the cartridge and reinsert it.

A

• The toner cartridge may be defective and need

replacing. Remove the toner cartridge and install a new

one. See “Replacing the Toner Cartridge” on page 8.4.

• The machine may require repair. Contact a service

representative.

Loose toner

• Clean the inside of the machine. See “Cleaning the

 

 

 

 

Inside” on page 8.2.

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

 

 

 

Specifications” on page 10.3.

 

 

 

 

• Remove the toner cartridge and install a new one. See

 

 

 

 

“Replacing the Toner Cartridge” on page 8.4.

 

 

 

 

• If the problem persists, the machine may require

 

 

 

 

repair. Contact a service representative.

 

 

 

 

 

 

 

 

 

Character

Character voids are white areas within parts of characters

Voids

that should be solid black:

 

• If you are using transparencies, try another type of

A

transparency. Because of the composition of

transparencies, some character voids are normal.

• You may be printing on the wrong surface of the paper.

Remove the paper and turn it around.

• The paper may not meet paper specifications. See

 

“Paper Specifications” on page 10.3.

Horizontal

If horizontally aligned black streaks or smears appear:

stripes

• The toner cartridge may be installed improperly.

 

 

 

Remove the cartridge and reinsert it.

 

 

AaBbCc

• The toner cartridge may be defective. Remove the

 

 

AaBbCc

toner cartridge and install a new one. See “Replacing

 

 

AaBbCc

the Toner Cartridge” on page 8.4.

 

 

AaBbCc

• If the problem persists, the machine may require

 

 

AaBbCc

repair. Contact a service representative.

 

 

 

 

Curl

If the printed paper is curled or paper does not feed into

 

 

 

the machine:

 

 

 

• Turn over the stack of paper in the tray. Also try

 

 

 

rotating the paper 180° in the tray.

Copying Problems

Condition

Suggested solutions

 

 

Copies are too light or

Use the Darkness button to darken or lighten the

too dark.

background of the copies.

 

 

Smears, lines, marks,

• If defects are on the original, press the

or spots appears on

Darkness button to lighten the background of

copies.

your copies.

 

• If no defects are on the original, clean the scan

 

unit. See “Cleaning the Scan Unit” on page 8.3.

 

 

Copy image is skewed.

• Ensure that the original is face down on the

 

document glass or face up in the ADF (Automatic

 

Document Feeder).

 

• Check that the copy paper is loaded correctly.

 

 

Blank copies print out.

Ensure that the original is face down on the

 

document glass or face up in the ADF.

 

 

Image rubs off the

• Replace the paper in the tray with paper from a

copy easily.

new package.

 

• In high humidity areas, do not leave paper in the

 

machine for extended periods of time.

 

 

Frequent copy paper

• Fan the stack of paper, then turn it over in the

jams occur.

tray. Replace the paper in the tray with a fresh

 

supply. Check/adjust the paper guides, if

 

necessary.

 

• Ensure that the paper is the proper paper

 

weight. 20 lb (75 g/m2 bond) paper is

 

recommended.

 

• Check for copy paper or pieces of copy paper

 

remaining in the machine after a paper jam has

 

been cleared.

 

 

Toner cartridge

• Your originals may contain pictures, solids, or

produces fewer copies

heavy lines. For example, your originals may be

than expected before

forms, newsletters, books, or other documents

running out of toner.

that use more toner.

 

• The machine may be turned on and off

 

frequently.

 

• The document cover may be left open while

 

copies are being made.

 

 

9.10 Troubleshooting

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Contents Page About the User’s Guide Contact Samsung worldwide Spain Contents Setting the Time Out Option Printing a Document Canceling a Print JobReceiving Automatically in Ans Fax Mode Canceling a Scheduled FaxUsing Secure Receiving Mode Printing Reports Changing Setting Options Advanced Fax Setting OptionsCleaning the Drum General Specifications 10.1Important Precautions and Safety Information Laser Safety StatementOzone Safety Use only No.26 AWG or larger telephone line cordMercury Safety Power SaverRecycling Radio Frequency EmissionsRinger Equivalence Number Declaration of Conformity European CountriesReplacing the Fitted Plug for UK Only You should also know thatWires in the mains lead have the following color code NeutralDifferences Between British and American English British English American EnglishSpecial Features IntroductionUnderstanding Component Locations Front ViewRear View These are the main components of your machineControl Panel Functions Getting Started UnpackingCD-ROM Paper CoverInstalling the Toner Cartridge Selecting a LocationClearance Space Open the front doorLoading Paper Making Connections Load paper with the print side facing upIf you have SCX-4321 Skip this step and proceed to stepFor German users only For France users only Getting Started Turning the Machine On Installing Printer Software System RequirementsPrograms for Windows Macintosh DriverPrinter Driver Features Setting LanguageSetting Country FeatureSetting the Machine ID Entering Characters Using the Number KeypadKeypad Letters and Numbers Changing Numbers or NamesChanging the Clock Mode Setting the Date and TimeSetting the Paper Size and Type Using the Save Modes Speaker, Ringer, Key Sound, and Alarm SoundSpeaker Volume Toner Save ModeSetting the Dial Mode Machine is connectedPaper Handling Selecting Print MaterialsPaper Type, Input Sources, and Capacities Paper Type Input Tray/CapacityGuidelines for Paper and Special Materials Using the Tray Using the Manual TrayVerifying an Output Location Tray holds 150 sheets of paperPreparing a Document CopyingLoading Paper for Copying Adjust the document guides to the document size Making Copies on the Document GlassMaking Copies from the Automatic Document Feeder Lift and open the document coverSetting Copy Options DarknessOriginal Type Reduced/Enlarged CopyUsing Special Copy Features Clone CopyingCollation Copying Auto Fit CopyingPoster Copying ID Card CopyingUp or 4 Up Copying Setting the Favorite Copy Option Changing the Default SettingsSetting the Time Out Option Canceling a Print Job Printing a Document Canceling a Print JobBasic Printing Printing a DocumentYour SCX-4x21 Series offers four ways to scan. These are ScanningScanning Basics Option Description Changing the Fax Setup optionsAvailable Fax Setup Options On, Off, and On-Err, which prints only when a For more information about using the codeDrpd Mode on You can select the default fax receiving modeTo fax a document from the document glass To fax a document using the Automatic Document Feeder ADFLoading a Document Sending a Fax Automatically Adjusting the Document ResolutionMode Recommended for Sending a Fax Manually Redialing the Last NumberConfirming Transmission Automatic RedialingReceiving Automatically in Fax Mode Receiving Manually in Tel ModeReceiving Automatically in Ans/ Fax Mode About Receiving ModesReceiving Faxes in the Memory Receiving Manually Using an Extension TelephoneReceiving Faxes Using the Drpd Mode Sending a Fax using a Speed Dial Number Setting a Group Dial NumberSpeed Dialing Group DialingSearching for a Number in Memory Editing Group Dial NumbersSearching Sequentially through the Memory Press Phone BookSearching with a Particular First Letter Printing a Phonebook ListSending Broadcast Faxes If you do not want to assign a name, skip this step Sending a Delayed FaxSending a Priority Fax Canceling a Scheduled Fax Adding Documents To a Scheduled FaxUsing Secure Receiving Mode Printing ReportsUsing Advanced Fax Settings Changing Setting OptionsAdvanced Fax Setting Options Power Failure ReportMaintenance Clearing the MemorySetting the Machine to be Checked by Phone Cleaning Your MachineCleaning the Outside Cleaning the InsideCleaning the Scan Unit Maintaining the Toner CartridgeToner cartridge storage Saving tonerReplacing the Toner Cartridge Setting the Notify Toner OptionRedistributing Toner Items Yield Average Cleaning the DrumIgnoring the Toner Empty Message Replacing the ADF Rubber Pad Input Misfeed TroubleshootingClearing Document Jams Clearing Paper Jams Exit MisfeedTray Manual TrayFuser Area or Around the Toner Cartridge Paper Exit AreaTips for Avoiding Paper Jams Clearing LCD Error MessagesDisplay Meaning Suggested solutions Low Heat Error Unplug the power cordOpen Heat Error ServiceSolving Other Problems Paper Feeding ProblemsCondition Suggested solutions Stop/Clear Printing Problems Condition Possible cause Suggested solutionsPrinting Quality Problems EnterPrint Toner specsCondition Copying Problems Scanning Problems Common Linux Problems Problem Possible Cause and SolutionSoftware. See Software User’s Guide Common Macintosh ProblemsProblems in Printer Setup Utility Specifications General SpecificationsUSB only, Macintosh Scanner and Copier SpecificationsPrinter Specifications Overview Facsimile SpecificationsPaper Specifications Guidelines for Using Paper Paper Dimensions Weight CapacitySymptom Problem with Paper Solution Supported Sizes of PaperPaper Specifications Paper Output CapacityPaper Storage Environment EnvelopesEnvelopes with Double Side Seams Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope StorageIndex Page Software section Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software in Windows Installing Printer Software in WindowsInstalling Printer Software in Windows Removing Printer Software Reinstalling Printer SoftwareSelect the components you want to reinstall and click Next Option due to the machineís setting or environment Means you can select that certain option but it is notRecommended, Select your printer driver from the Name drop-down listSelect Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Layout Tab Paper TabPaper Orientation SourceResolution Toner Save ModeGraphics Tab Scaling PrintingExtras Tab About TabPrinter Tab High Altitude CorrectionUsing a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingFitting Your Document to a Selected Paper Size Printing PostersPrinting a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkCreating a Watermark Editing a WatermarkUsing Overlays What is an Overlay?Using a Page Overlay Creating a New Page OverlaySetting Up a Host Computer Setting Up a Client ComputerSharing the Printer Locally Check the Share this printer boxUsing Smart Panel Opening the Troubleshooting GuideUnderstanding Smart Panel Toner LevelChanging the Smart Panel Program Settings Scanning Using Samsung SmarThru Uninstalling Samsung SmarThruUsing Samsung SmarThru Scanning Process with TWAIN- enabled Software Scanning Using the WIA DriverUsing Onscreen Help File Windows XPUsing Your Printer in Linux Installing the Unified Linux DriverInstalling the Unified Linux Driver Getting StartedClick Next Click Finish Uninstalling the Unified Linux DriverClick Uninstall Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Printers TabScanners Configuration Ports ConfigurationClasses Tab Sharing Ports Between Printers and ScannersChange the printer and print job properties Configuring Printer PropertiesPrinting from Applications Scanning a Document Printing FilesFollowing four tabs display at the top of the window To print any document fileUsing the Image Manager Adding Job Type SettingsTools Function You can use the following tools to edit the imageUsing Your Printer with a Macintosh Installing SoftwareInstalling the Printer driver Uninstalling the Printer driverSetting Up the Printer For a Network-connectedFor a USB-connected Click Add on the Printer ListChanging Printer Settings PrintingPrinting a Document LayoutGraphics PaperScanning Printing Multiple Pages on One Sheet of PaperOffers Image Capture Start Applications and click Image CaptureIndex Windows 10 toner save 10 true-type option Rev
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