Arcam E-2 manual Unable to select Dolby Digital or DTS decoding modes, Hum on an analogue input

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Unable to select Dolby Digital or DTS decoding modes:

The AV8 can only apply Dolby Digital and DTS decoding to sources which have been encoded in the same format.

Check that:

a digital source is selected and connected.

the source is playing appropriately encoded material.

the DVD disc is encoded in the appropriate format, and that the correct format has been selected in the Disc start menu of the DVD player (if applicable).

the DVD player has been set to output ‘Bitstream’ audio on the digital output.

When playing a Dolby Digital DVD, the AV8 selects Dolby Pro Logic:

Check that:

you have a digital connection from your DVD player.

sometimes Dolby Digital DVD discs contain material at either the beginning or the end of the main movie that is not in full 5.1 format, but in two-channel or Pro Logic encoding.

Hum on an analogue input:

Check that:

all cables are making a good connection. If necessary withdraw the cable from the connector and plug it fully in again. (Turn the power off before doing this)

the connections inside the source cable connector are not broken or badly soldered.

if the hum originates only when one particular source component is connected, that an aerial, cable or dish connection to this source is ground isolated. Contact your installation contractor.

try switching the ground lift switch on the back panel.

There is radio or television reception interference:

Check:

where the interference is coming from. Switch off each source component in turn, then any other equipment. Most electronic equipment does generate low levels of interference.

try re-arranging cabling from the nuisance source away from other cabling

ensure that the cabling used is high quality, specified for its purpose, and is properly screened.

if the problem persists contact your installer.

The source switching changes randomly or freezes on one source:

Check that:

there are no static or impulse interference problems caused by nearby power equipment switching, e.g., heating or air conditioning control. Switch the AV8 off, wait ten seconds, then switch it on again to clear an operating problem. Contact your installer if the problem returns or persists.

Zone 2 is changing the source inputs in the main zone:

Check that:

on the ‘Zone 2 Settings’ page of the Setup Menu, you have set the ‘Zone 1 Control’ line to No.

Volume is always too loud when I turn the system on for the main zone or zone 2:

Check:

the ‘Max On Volume’ line of ‘General Settings’ or ‘Zone 2 Settings’ pages in the Setup Menu.They will need adjusting to a lower level.

You can’t select a particular input in zone 2:

Check that:

you have not blocked that particular input using the ‘Access’ line of ‘Zone 2 Settings’ in the Setup Menu.

When zone 2 is put into standby, the main zone is also turned off:

Check that:

the ‘Zone 2 Standby’ line of ‘Zone 2 Settings’ in the Setup Menu is set to Local Only.

Component Video connection to AV8 only:

It is possible to configure the AV8 by using the front panel as the selected line of the menu is displayed on the front panel, however it is easier using the OSD on your display device.

If you are using only a component connection to your display device it is possible to turn the HQ video output on and therefore view the OSD information with just a few buttons of the remote control as listed below.

Turn the AV8 on and wait for it to initialise

Press and hold the MENU button on the remote control for two seconds.The front panel display will indicate ‘Setup Menu Index’.

Press4554in sequence.

The OSD information is now displayed on your display device.

Unable to alter settings in Setup Menus:

To prevent tampering with the AV8 setup configuration you can ‘lock’ the menus by pressing the OK, TUNER and DVD-Abuttons simultaneously on the front panel.To unlock the AV8 press the same buttons again.

Unstable OSD on screen display:

The AV8 defaults to the NTSC video standard: most display devices can sync to this automatically.

For PAL-only display devices, press and hold the OK button for two seconds: this will switch the video standard to PAL. Repeating this returns the AV8 to the NTSC video standard.

Feedback when making digital recording:

As the AV8 has only one analogue-to-digital converter (ADC), it is not possible to use a tape monitor loop when making a digital recording. If you try to do this, the tape analogue input is directed to the ADC (so that the tape input can have DSP processing), converting it to digital and feeding it to the digital output. This creates a loop through the digital recorder.

Digital recorders should not be used with the analogue tape monitor if you are using digital output from the AV8.

No zone 2 audio when playing DTS film:

The DV27 (and most other two-channel DVD players) cannot output a stereo decoded version of the DTS signal – its analogue outputs are muted when playing back DTS films. If you want to watch a DVD in both the Main zone and zone 2, please use the Dolby Digital sound track.

Strange aspect ratio of video in zone 2:

The DV27 (and other DVD players) can only decode video to one aspect ratio at a time. If you are using wide screen in the Main zone, then wide screen information will also be fed to zone 2.

To overcome this, either set the film to 4:3 for the main zone when you want to use zone 2 as well, or change the zone 2 display to a wide screen capable type.

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Contents Page Important Safety Instructions Safety guidelinesSafety Compliance Contents Welcome to the AV8 Preamp ProcessorInstallation Positioning the UnitVideo AudioSpeaker Installation CablesAudio Connections Analogue Audio InputsAnalogue Record Outputs Digital Audio Inputs Digital OutputZone 2 Connections Video ConnectionsRGB 4-wire connection Control ConnectionsTrigger Outputs High Quality Component Video ConnectionsConnecting to a Power Supply Wrong PLUG?Mains Lead PluggingConfiguring the AV8 General Settings Basic SetupSpeaker Sizes Speaker Delay Settings Level SettingsSubwoofer Settings Distance measurements for 5.1 Speaker delay settingsTHX Settings Saving Settings and Exit SetupSave Setup Boundary Gain CompensationAdvanced Setup ADV 2 Video SettingsADV 3 Digital Settings ADV 1 Speaker EQEnabled sources are listed on the ‘Access’ line of the OSD ADV 4 Zone 2 SettingsADV 5 Input Trims Saving Settings and Exiting Setup Front panel controls THX. Selects between the available THX modesRemote control Source selectionUsing the Controls Operating your AV8Volume Control HeadphonesStereo Direct EFFECTS/FXUsing the Main Menu Screen Pro Logic II Music Mode Using Zone Different volume level from the main zone zoneCR80 remote control Control VIA Zone 2 MenuIntroduction Surround modesTWO-CHANNEL Source Modes Multichannel Source Modes Multichannel SourcesTHX Modes DSP Effects Modes About THX Cinema ProcessingTHX Technology THX StandardsTroubleshooting Source switching changes randomly or freezes on one source Unable to alter settings in Setup MenusFeedback when making digital recording No zone 2 audio when playing DTS filmUnable to adjust balance control Unable to adjust bass and treble controlsBalance is not available in THX mode Technical specifications Continual Improvement PolicyProcessing Component Specifications Locking the Setup MenuAdditional technical information Radio InterferenceScart RGB cable with audio back to processor Scart ConnectionsScart S-video cable with audio back to processor Table of Remote Codes IR Remote CodesExample for programming Display = RC-5 code Query Commands Setting ValuesCommand Processing PWR MUTEFF ?EFF THX ?THXGeneral Operation Commands Main Menu CommandsSetup Commands Basic Basic DelayBasic General Basic SpeakersBasic Sub Basic THXSetup Commands Advanced Engineering Settings Menu AccessMulti-button Presses NavigationUtility Software AV8 ProgrammerGuarantee Worldwide GuaranteeWarranty Covers Claims Under Guarantee