Troubleshooting

If a problem arises while you are using the TV, please read this troubleshooting guide carefully before you ask to have the TV repaired. You may be able to fix it easily by yourself. For example, if the mains plug is disconnected from the mains outlet, or the TV aerial has problems, you may think there is a problem with the TV itself.

Important:

•This troubleshooting guide only covers problems whose causes are not easy to decide. If you have a question when you are operating a function, read the page(s) for that function carefully, not this troubleshooting guide.

•If you follow the advice in this troubleshooting guide without any success, unplug the mains plug and ask for your TV to be repaired. Do not attempt to repair the TV by yourself or to remove the rear cover of the TV.

If you cannot turn on the TV

•Is the AC plug on the power cord from the TV is connected to an AC outlet?

•Make sure you set the VCR/TV/DVD switch to the TV position. You cannot turn the TV on when the VCR/TV/ DVD switch is set to the VCR or DVD position.

If you cannot turn off the TV

•Make sure you set the VCR/TV/DVD switch to the TV position. You cannot turn the TV off when the VCR/TV/ DVD switch is set to the VCR or DVD position.

No picture or no sound

•Have you chosen a TV channel with very poor reception? If so, the BLUE BACK function will be activated: the entire screen becomes blue, and the sound is muted. If you still want to view the TV channel, follow the description “BLUE BACK” on page 25 to change the BLUE BACK function setting to OFF.

•Have you set the SPEAKER function to OFF? Follow the description “SPEAKER” on page 21 to check the SPEAKER function setting.

•If the SYSTEM setting for a TV channel is incorrect, it may prevent the sound from being heard. Follow the description “EDIT/MANUAL” on page 28 to use the MANUAL function to try to change the SYSTEM setting.

Poor sound

•Have you adjusted BASS or TREBLE properly? If not, follow the description “Sound Adjustment” on page 21.

•When TV channel reception is poor, it can be hard to hear stereo or bilingual sound. In this case, follow the description “STEREO / I • II” on page 21 to hear the sound more easily by changing it to a mono sound.

If the TV does not respond to the remote control

•Have the batteries of the remote control worn out? Follow the description “Putting the batteries into the Remote control” on page 5 and replace them with new batteries.

•Have you attempted to use the remote control from the sides or rear of the TV or from more than seven metres away from the TV? Use the remote control in the front of your TV or from less than seven metres away.

•When you are viewing a teletext programme, you cannot operate the menus. Press the bbutton to return to the ordinary TV programme, and then try operating the menus.

•If the TV suddenly stops responding, disconnect the power cord of the TV from the AC outlet. Connect them to the AC outlet again to turn on the TV. If the TV returns to a normal state, it is not a failure.

Poor picture

•If noise (snow) totally blocks out the picture, there may be a problem with the aerial or aerial cable. Check the following to try to solve the problem:

–Have the TV and aerial been connected properly? –Has the aerial cable been damaged?

–Is the aerial pointing in the right direction? –Is the aerial itself faulty?

•If the TV or aerial suffers interference from other equipment, stripes or noise may appear in the picture. Move any equipment such as an amplifier, personal computer, or a hair drier, that can cause interference away from your TV. Or try moving the TV. If the aerial suffers interference from a radio tower or high-voltage wire, please contact your local dealer.

•If the TV suffers interference from signals reflecting from mountains or buildings, double-pictures (ghosting) will occur. Try to change the aerial’s direction or replace it with one with better directionality.

•Are your COLOUR SYSTEM settings correct? Follow the description “COLOUR SYSTEM” on page 20 to try to solve the trouble.

•Have the COLOUR and BRIGHT settings been adjusted properly? Follow the description “Picture Adjustment” on page 18 to try to adjust them properly.

•Videotaping teletext is not recommended because it may not record correctly.

•When viewing images from commercially available video software products, or videos from videotapes which have been recorded improperly, the top of the image may be distorted. This is due to the condition of the video signal. There is nothing wrong with the TV.