Extron electronic DVS 406 D, DVS 406 AD manual Troubleshooting, Operating Problems

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Installation and Operation, cont’d

Troubleshooting

This section gives recommendations on what to do if you have problems operating the DVS 406, and it provides examples and descriptions for some image problems you might encounter.

The following are some tips to help you in troubleshooting.

1.Some symptoms may resemble others, so you may want to look through all of the examples before attempting to solve the problem.

2.Be prepared to backtrack in case the action taken doesn’t solve the problem.

3.It may help to keep notes and sketches in case the troubleshooting process gets lengthy. This will also give you something to discuss if you call for technical support.

4.Try simplifying the system by eliminating components that may have introduced the problem or made it more complicated.

5.For sync-related problems: Portable digital projectors are designed to operate close to the video source. Sync problems may result from using long cables or from improper termination. A sync adapter, such as Extron’s ASTA (active sync termination adapter), may help solve these problems.

6.For LCD and DLP projectors and plasma displays: In addition to the sync- related information above, check the user’s manual that came with the projector for troubleshooting tips, as well as for settings and adjustments. Each manufacturer may have its own terms, so look for terms like “auto setup”, “auto sync”, “pixel phase”, and “tracking”.

Operating Problems

The table below shows some common operating problems and their solutions.

Problem

Cause

Solution

No image appears.

The input signal is

Attach an input device that is

 

incompatible.

compatible with NTSC 3.58,

 

 

NTSC 4.43, PAL, or SECAM.

 

Freeze mode was

Deactivate freeze mode

 

entered when the

 

 

image was black.

 

The scaled output rate is too high for the display.

Change the scaled output to a compatible resolution.

The image is frozen.

Freeze mode is on.

Deactivate freeze mode.

 

 

If that does not work, unplug the

 

 

power cord from the scaler, then

 

 

plug it back in.

The image is flashing. The scaled output rate is too high for the display.

Change the scaled output to a compatible resolution.

Inputs cannot be

Switch mode is

Set Switch mode to Take.

switched using the

set to Auto.

 

Take button

 

 

 

 

 

2-20 DVS 406 • Installation and Operation

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Contents DVS Safety Instructions English Consignes de Sécurité FrançaisSicherheitsanleitungen Deutsch Instrucciones de seguridad EspañolRear panel video inputs Rear panel audio inputsRear panel video output Rear panel audio outputDefault Cycle menu Main menuInput menu Output menuAudio Configuration menu Memory Presets menuAdvanced Configuration menu DVS 406 Quick Start QS-3Picture Adjustments menu Executive Mode menuExit menu QS-4 DVS 406 Quick StartTable of Contents Table of Contents, cont’d One What is the DVS 406? About this ManualAbout the DVS Controlling the DVS 406 digital video scalerFeatures and Options FeaturesOptions and accessories Introduction, cont’dInstallation and Operation DVS 406 Installation and Operation Mounting the ScalerTabletop use Rack mountingApplication diagram Extron DVSRear Panel Features DVS 406 AD rear panel connectorsOnly DVS 406 D and DVS 406 AD models have an SDI connector Installation and Operation, cont’d Front Panel Features Picture adjustment buttonsInput selection buttons Take buttonLCD menu display and controls Setting up a DVD sourceOptimizing the System Menu overview Menus, Configuration, and AdjustmentsMoving through menus by using front panel controls Input Configuration Output Configuration Resolution and refresh ratesInput Video Type #1 Input Video Type #2 and #3Audio Configuration Available Scaler Output Resolutions and Rates 50 Hz56 Hz 60 Hz 75 Hz Lock @ 50/60 True 72/100 Output Sync RGB formatAudio Level Memory PresetsAudio Switch Recalling a preset Save Save memory presetsClear memory presets Advanced Configuration Top and bottom blanking blanking adjustmentEffect type Edge smoothingRGB delay Triple-Action Switching Switch modeBlue mode Key modeImage Adjustments Pulldown detection PAL film mode detectReset Exit MenuAdjust knobs have no mechanical limits to their rotation Front Panel Security LockoutIR 901 Infrared Remote Control Selecting a presetSelecting an input Freezing an inputTroubleshooting Operating ProblemsDVS 406 Installation and Operation Installation and Operation, cont’d Three Error responses RS-232 Programmer’s GuideHost-to-scaler communications Scaler-initiated messagesUsing the command/response tables Symbol definitionsCommand Ascii Command Response Additional description Serial Communication, cont’dTint Top blanking Command Ascii Command Response ValuesControl Software for Windows Installing the softwareUsing the control program Using the help program Serial Communication, cont’d AAppendix Specifications DVS 406 AppendixAudio Part Numbers and Accessories AccessoriesAccessories Part number Included partsFirmware Upgrade Installation Remove 13 screws from top and sides Lift Cover Straight UpU41 Audio Card Installation Audio card standoffsPin socket on back of audio card Pin connector on main board Serial Digital Interface SDI Card Installation SDI connector opening SDI card standoffPin socket on back of SDI card Pin connector on main board FCC Class a Notice Extron’s Warranty Extron Electronics, USA