Harman 4800, 4820 user manual NetworkTroubleshooting, Software Firewall, Ethernet Link

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AppendixDriveRack®

If the proxy link initially fails to connect, the user must go offline and then go back online before the proxy connection will be re-established.

Firewall Considerations: The 4800/4820 uses port 3804 (udp and tcp) to communicate with the System

Architect software. Make sure that you configure your firewalls correctly so that data sent to and from this port number can traverse your network.

A.10.7-NetworkTroubleshooting

If you are having difficulty getting your 4800/4820 to show up in your System Architect software, here are some things that you can try to resolve the problem.

Software Firewall

If the PC that you have installed the System Architect software on has a built in firewall you need to make sure that you allow the software the ability to talk on your network. Try disabling your firewall and then going offline and back online in the System Architect software. If this fixes the problem, refer to your firewall manufacturer’s documentation on how to reconfigure your firewall to allow the System Architect software and/or port 3804 tcp and udp to pass through the firewall.

Ethernet Link

Make sure that you have a valid Ethernet connection by looking at the link status lights. Most Ethernet devices will have some kind of indicator that shows the link is present. Check the following connections:

4800/4820 device – If there is a valid connection on the 4800/4820 you will see a solid green LED.

PC running the System Architect software

Hub / Switch (if used)

If you fail to see a link light try removing and reinserting the cable or trying a different, known good, cable. Also, make sure that you are using the correct cable.

Ping: There is a simple utility built into Microsoft Windows operating systems that test the network con- nection between two devices. The following steps outline how to use this utility.

1.Click the Start button and select Run....

2.Enter cmd and press OK. This will bring up a command window.

3.At the prompt enter PING <IP address of your 4800/4820> and press Enter. The data should appear something like this:

Pinging 10.10.10.1 with 32 bytes of data:

Reply from <IP address of your 4800/4820>: bytes=32 time<1ms TTL=64

Reply from <IP address of your 4800/4820>: bytes=32 time<1ms TTL=64

Reply from <IP address of your 4800/4820>: bytes=32 time<1ms TTL=64

Reply from <IP address of your 4800/4820>: bytes=32 time<1ms TTL=64

If you get a “Reply from” response from the IP address that you were pinging in a timely manner, it means that you have a valid network connection between the two devices.

If you receive a “Destination net unreachable” or “Request timed out” message, this indicates that your computer is not communicating with the device.

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DriveRack® 4800/4820 User Manual

 

 

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Contents 4800/4820 Importantsafetyinstructions Important Safety Instructions Table of Contents DriveRackDriveRack DriveRack Features DriveRack 4800/4820 Features IntroductionDriveRackDriveRackIntroduction Service Contact Info WarrantyIntroductionDriveRack Front panel Getting Started Rear Panel 4800/4820 Getting Started Front PanelInput Channel Select A-D Ouput Channel SelectThreshold Meters RTA Input JackGettingStarted Mute Buttons System Architect FeaturesSystem Architect Control Software Recommended System Requirements InstallationMinimum System Requirements for System Architect are DriveRack Attributes DriveRack Philosophy DriveRack 4800/4820 Philosophy AttributesNavigation Front Panel Operation NavigationModes of Operation Return to Edit mode by pressing the Preset button DriveRack While in Edit mode press and hold the UTILITY/METER button DriveRack DriveRack Module view Software Operation DriveRack Philosophy SystemArchitectDriveRack4800/4820FileStorageSystem Architect DriveRack 4800/4820 Philosophy Module ViewSoftware Operation Device WindowDevice View Features Device File MenuDevice Edit Menu Device Tools MenuDevice Help Menu Preset ToolDevice View Menu Meters Mutes and SolosVenue View Venue File MenuSoftwareGUI SoftwareOp rationOverview Venue View MenuVenue Insert Menu Venue Panel Menu Venue Tools MenuVenue Window Menu Venue Help MenuDriveRack Front panel Press and hold the RTA/LOAD button to load the preset UseDriveRack Store the name by pressing the STORE/DELETE button DriveRack GUI Operation DriveRack DriveRack Detailed Detailed Parameters Input MixerSelected Source Switch Detailed Parameters Input RouterEQ On/Off switch Flat/Restore switchFrequency switch Detailed Parameters Input Graphic EQDetailed Parameters Input 9-Band Parametric EQ Detailed Parameters Input Delay Delay On/Off switchDelay fader Units switchChannels A-D Master Mute switchDetailed Parameters Output Mixer Detailed Parameters Output Router Detailed Parameters OutputBandpassFilter/Crossover Detailed Parameters Output 6-Band Parametric EQ Detailed Parameters Output Delay Clear Live and Clear All buttons AFS On/Off switchMode switch Type switch Live Filter Lift switchDetector Highpass fader Sensitivity faderAGC On/Off switch Detailed Parameters Automatic Gain Control AGC InsertThreshold fader Target faderLimiter Auto On/Off switch Window faderAttack fader Release faderAmount fader AutoWarmth On/Off switchDetailed Parameters AutoWarmth Insert Compressor On/Off switch Detailed Parameters Compressor InsertOverEasy fader Ratio faderAuto On/Off switch Hold faderDe-Esser On/Off switch Detailed Parameters De-EsserInsertFrequency fader Width faderMax Attenuation fader Gate On/Off switchDetailed Parameters Noise Gate Limiter On/Off switch PeakStopPlus On/Off switchDetailed Parameters Limiter Insert PeakStopPlus Overshoot faderDetailed Parameters Notch On/Off switch Detailed Parameters Notch Filter InsertSubHarmonic Synth On/Off switch Detailed Parameters SubHarmonic Synthesizer InsertSubHarmonic Level fader 24-36Hz Level faderUtilities Utilities MiscellaneousGains & Trims Sample RateAccess Rights Preset RangeUtilities Real Time Clock UsersDriveRack DriveRackAppendix Specifications AppendixDriveRackDriveRackAppendix Block Diagram Preset Table Crossover TableDigital I/O and Clocking Word Clock Termination Zone Controller Installation ZoneControllerWiringandInstallationZone Controller Wiring AppendixDriveRack GND ZC-4 Wiring Diagram Factory Reset Factory Reset InformationPower-Up Button Functions Hard Factory ResetEthernet Networking Overview of TCP/IP BasicsIP address SubnetAssumptions Connecting the Computer Directly to the DriveRackDhcp Dynamic Host Configuration Protocol Setup of a Simple Isolated Ethernet Network Using Dhcp ProxyVirtual Private Networks VPN Network Considerations and LimitationsEthernet Link NetworkTroubleshootingSoftware Firewall Copyrights AppendixDriveRack DriveRackAppendix 18-0353-B