Xerox 490 ST, 480 ST manual Network FAX Troubleshooting, TCP/IP FTP Troubleshooting

Network FAX Troubleshooting

TCP/IP (FTP) Troubleshooting

1.Fax a document from the Document Centre. Observe the fax repository directory to watch for documents that have been faxed. If documents are able to reach this directory, the FAX server should be checked to make sure the Workserver is configured to Enable DCS Interface and the path for the repository is set correctly. Consult the FAX server documentation for details on how to configure the Workserver.

2.Verify that the TCP/IP information configured at the Document Centre is correct.

3.Verify that FTP is configured as the filing protocol in the Fax Repository Settings screen of the Document Centre Tools pathway.

4.Verify that the Login and Password shown in the Fax Repository Settings screen of the Document Centre Tools pathway are correct (these are CASE SENSITIVE).

5.Verify that the Path entry is correct in the Fax Repository Settings screen of the Document Centre Tools pathway

6.At the FAX server, verify that the user Login name and password created for the Document Centre are correct and have sufficient rights (permissions) to write files, and create directories in the fax repository. Be aware that the default settings for the (IIS) Internet Information Server FTP server do not allow write permission. You may check this in the FTP server Properties dialog.

7.Test the server settings with an FTP programme. Connect to the server TCP/IP address and login with the Login Name and Password that was set for the Document Centre. Verify that you are in the path directory that was configured.

8.Create a directory. If you can create a directory, then the account has sufficient permissions to fax documents to that directory. If you cannot create a directory, adjust the permissions for the account.

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