Xerox 480 ST, 490 ST manual Mail Troubleshooting, Problem Corrective Action

E-mail Troubleshooting

You are here because a problem has been identified with the Scan to

E-mail function of the Document Centre.

Resolve any copier problems first. Perform the corrective action that is recommended by the Document Centre User Guide. Do not attempt to resolve a Scan to E-mail problem if the copier functions are not operating correctly.

Problem	Corrective Action
E-mail does not arrive at	• Check the SMTP address entry to ensure job
destination address. No E-mail	is being sent to the correct recipient and that
Error report printed by the	the address is spelled correctly.
device.
Device prints an E-mail Error	• Check that the E-mail server settings
report after an attempt is made	configured on the device are correct.
to send an E-mail job.	• Check that the mail server is configured to
	accept SMTP mail.
Cannot change E-mail "From"	• If the user accesses the device using a
address entry.	password with the Guest Authentication
	feature, then the From address may be
	changed.
"Reply To" E-mail address	• Resend the job using a lower scan
receives a mailnote from the	resolution.
SMTP server stating that the	• Split the originals into smaller jobs.
mail message was
undeliverable due to the
attachment or file being too
large.
Cannot find required entry in	• Try typing the first letter of the entry and then
the Public Address Book.	manually scroll the list for the required name.
	• Check that the address book entries are in
	the correct order.

21. E-mail

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