Xerox 480 ST, 490 ST manual OS/2 Troubleshooting TCP/IP

OS/2 Troubleshooting (TCP/IP)

OS/2 Troubleshooting Steps

Obtain a Configuration Report from your printer.

1.Enter the Tools pathway.

a)Press the Access ( or ) button.

b)On the keypad enter 1111 or the current password. Press the Enter button when finished. The Touch Screen will be used for the remainder of the data entry, unless instructed otherwise.

c)Press the Go to Tools button.

d)Select System Setting.

e)Select Configuration Report.

f)Select Print Configuration Report Now.

g)Press the Cancel button.

h)Press the Exit Tools button.

2.Allow a minute for the Report to print.

3.For OS/2 printing only, VERIFY that LPRPORTD.EXE is

running.

4.For OS/2 and WIN-OS/2 printing, VERIFY that LPRMON.EXE is running.

5.Verify you have applied all appropriate IBM Fixpacks, APARs (see compatibility for required Fixpacks). If not, the proper Fixpack must be applied.

6.Check ALL IP addresses and verify that you have set the printers address correctly at the User Interface.

7.Go to a workstation and use the “ping” command to see if your server responds. If the server does not respond, you may have an addressing or network problem.

17. Network Troubleshooting

Xerox Document Centre System Administration Guide Page 17 - 9