Xerox 490 ST, 480 ST manual Scan Troubleshooting

Scan Troubleshooting

You are here because a problem has been identified with the network scanning functions of the Document Centre.

Resolve any copier problems first. Perform the corrective action that is recommended by the Document Centre User Guide. Do not attempt to resolve a network scanning problem if the copier functions are not operating correctly.

A.The image quality of the scanned image is not acceptable.

Be sure to select the appropriate image quality setting in the template you are using to scan the image. Use the Image Quality Text setting for text documents and the Photo setting for grayscale images.

Also, try selecting a scanner resolution of 1.2 to 2.0 times the screen frequency of the device that the file will be displayed or printed on.

B.The optical character recognition (“OCR”) application you are using with the scanned image does not recognise text accurately.

Make sure that you have selected the Image Quality Text setting when scanning the document(s).

C.The size of the scanned image file is too large.

Select a scanner resolution of 1.2 to 2.0 times the screen frequency of the device that the file will be displayed or printed on.

Page 20 - 36 Xerox Document Centre System Administration Guide