Xerox 490 ST, 480 ST manual Problem Corrective Action

Problem	Corrective Action
Public Address Book does not	• Check that the .CSV file contains a name
display an address format of	value and an address value separate by a
name@domain.com for a	comma, for example the format "Smith, John"
selected name entry.	- john.smith@company.com.
	• Check that the mapping of the address book
	is correct as defined in the Import CSV file
	screen in the device Web UI.
Cannot find required entry in	• Recheck the spelling of the name required.
the Internal Address Book	• Try searching on only the first letter of the
available via LDAP.	name. Normally an LDAP environment will
	search on a Lastname / Firstname order but
	this may differ depending on the
	environment.
Attempting an Internal Address	• Try entering more letters for the name being
Book LDAP search results in a	searched.
"Too many entries found" error.
Attempting an Internal Address	• Check the syntax of the LDAP Directory
Book LDAP search results in a	entry. It should be in the format ou=name,
"Search Tree Invalid" error.	o=name but this will vary depending on the
	LDAP server type and configuration.
Attempting an Internal Address	• Check the spelling of the name that you are
Book LDAP search results in a	searching for.
"No matches found" error.

Page 21 - 18 Xerox Document Centre System Administration Guide