Sony SAT-B3, SAT-A4 Symptom Possible Causes and Remedies, Via the Purchase menu option

Page 88

Symptom

Possible Causes and Remedies

 

 

 

Cannot find the station of the pay per

q See “Checking and Cancelling PPV Purchases” on page 45 to get information

view program you’ve ordered

(station, start times, etc.) about programs you’ve ordered.

 

 

Cannot cancel a pay per view order

q You cannot cancel pay per view orders that you’ve watched or tuned to. Also,

via the Purchase menu option

you can cancel only programs you’ve ordered using the remote control. Call

 

your program providers for details.

 

 

 

 

Program guide does not bring up the

q You must press the

button to select the program you’ve highlighted.

program you’ve chosen

Although the guide automatically tunes to current stations that you highlight in

 

any of the guides, you must press the

button to complete your selection.

 

 

Cannot display favorite stations

q You must set up your Favorite Station Guides before favorite stations can be

 

displayed. See page 37.

 

qIf you selected a program guide using CATEGORY GUIDE or CATEGORY LIST, some of your Favorite Stations may not be displayed when you press the FAVORITE button. This is probably because the program that’s on the Favorite Station is in a program category that’s different from the category or subcategory you selected for the displayed guide or list.

Ratings limit, spending limit, or pay

q Check locks and limits. Then check that the system is locked. See Chapter 5.

per view lock not working properly

 

 

 

Cannot access locks or limits screens

q The system must be unlocked before you can make changes to the locks and

 

limits. See Chapter 5.

 

 

Cannot lock or unlock the system

q Make sure you’ve entered the correct passcode. If you’ve lost or forgotten your

 

passcode, call your program provider. See “Customer Support” on page 2.

 

 

Audio track is not available

q Not all programs offer audio tracks. See page 56.

 

 

Language of audio track is incorrect

q Check default language setting. The program provider may not make available

 

all the languages displayed in the Set Default Language screen. See page 57.

 

Check the audio track setting. See page 56.

 

 

Cannot record programs on VCR

q Check to make sure the VCR is connected correctly, and that the VCR is set to

 

receive the signal from the Digital Satellite Receiver. See Chapter 3.

 

q If you are using the automatic timer to facilitate the recording of programs,

 

make sure the program you are trying to record does not conflict with any locks

 

or limits that have been set. If you are using the timer for PPV programs, you

 

must purchase these programs in advance, which may require that you call your

 

program provider to order the program.

 

q Make sure you are not trying to record a pay per view program that is copy-

 

protected by Macrovision. Some pay per view programs are copy-protected at

 

the discretion of the copyright owner. Call your program provider for details.

 

 

One Button Recording/IR Blaster is

q Check to make sure the IR Blaster is connected and placed correctly. See

not working

“Connecting the IR Blaster” on page 18.

 

q Check the code for your VCR. See “VCR Recording” on page 66.

 

q Check to make sure the Video line input, which connect the Digital Satellite

 

Receiver to the VCR, is correctly selected.

 

 

Main Menu, buttons 4 and 6, do not

q Use CATEGORY GUIDE to change the program category shown in button 4.

include the program categories that

Use CATEGORY LIST to change the program category shown in button 6. See

you want

page 32.

 

 

 

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Contents Directv Digital Satellite Receiver For Hardware and Installation Telephone Line InterruptionFor Programming Trademark and CopyrightsContents Features Excellent PerformancePremium Entertainment Convenience and Ease-of-UsePackage Contents To install the batteries Inserting Batteries into the Remote ControlPush and slide open the battery compartment Remote Control for Model SAT-A4 Remote Control for Model SAT-B3 VCR Control ButtonsButton Arrow ButtonsUsing a Program Guide Moving Around A Program GuideUsing the Station Index Moving Around Station IndexPress Index to bring up the Station Index SAT-B3 PressConnecting Your Directv System OverviewTV Only TV With RF Connector OnlyOptional Connections TV With A/V Connectors TV and VCR Access Card Optional Connections Digital Satellite Receiver Connecting the IR Blaster IR SensorSetting Up the RF Antenna SAT-A4 Only To set up the RF antennaSetting Up Your Directv System Viewing Satellite Programs Viewing Cable or Off-Air ProgramsUsing the Directv System Features If Your System Is Not Completely Installed Before You Get StartedDirectv UssbUsing the On-Screen Displays Highlight and Select HighlightSelect Example Highlight and SelectDisplaying the Program Guide To display the Master GuideFeatures of the Program Guide Master GuideMoving Through the Program Guide Direct Station TuningScrolling Displaying Favorite Stations Exiting the Guide One Button RecordingTo toggle through the three variations of program guide There are two ways to exit the program guideSelecting a Program from the Guide Ordering Pay Per View ProgramsTo order a PPV program listed in the program guide About Copy-ProtectionSelecting a Category List Selecting a Category Guide Type Selecting a Different Category Guide or ListTo select a guide type Selecting a Guide Time Selecting a Guide CategoryTo select a future program guide To select a program guide categorySelecting a Guide Subcategory How Category Guide Category List Change Main MenuTo select a program guide subcategory To display the Station Index To move through the Station IndexDisplaying Favorite Stations in the Station Index Selecting a Program from the Station IndexSetting Up the Timer Setting the TimerTo set the timer Select OK to save your settingsSetting the Daily/Weekly Timer To change, check, or clear timer settingsSetting Up and Using the Favorite Station Guides Using the Favorite Station GuidesTo set up the Favorite Station Guide Favorite Station Guide Favorite Title To clear a Favorite Station button setting To set up or display a different Favorite Station GuideCreating a Custom Favorite Station Guide Title To set other Favorite Station buttonsDisplaying the Program Banner To display the program bannerTo clear the program banner Press the Display buttonUsing the Display Feature Stations with program description RowsPage Using the Options Menu To bring up the Options Menu Displaying the Options MenuOptions Menu appears Checking and Cancelling PPV Purchases To display the Review/Cancel Purchases screenSetting the Colors Setting Display OptionsTo bring up the Set Display Options screen Setting the Jump Mode Setting the Station OrderTo set the Jump Mode Using the Jump Loop Feature Using Jump LoopsSetting Locks and Limits To display the Locks and Limits screenTo set a spending limit Setting a Spending Limit Setting a Ratings LimitTo set a ratings limit Setting Pay Per View Lock Setting Station Locks SET Station LocksOverriding the System Lock Locking Your SystemTo lock an unlocked system To unlock a locked system Setting Up a List of Custom Stations To see the results of your Custom Stations settingsSelect OK when you’re finished setting skipped stations To define a list of custom stationsUsing the Auto Skip Feature To use the Auto Skip featureUsing the on-screen menus Setting Audio OptionsTo determine which audio track is available To set a default language Setting a Default LanguagePrograms broadcast in multiple languages Setting Dolby Digital SAT-A4 only To set Dolby DigitalHow to Determine When You’ve Received Mail Reading Your MessagesDisplaying Your Messages To display your messagesReading a Message To read a messageAppears with a checkmark ü beside it. Then select Read Full text of the message appearsSelecting Data Services Selecting a Data ServiceTo select a data service Select Data Services from the Options MenuChanging the Default Data Service Setting the Baud RateTo change the data service for all stations Select one of the followingUsing the Setup Menu Displaying the Setup Menu Setup Menu appearsSetting Up the Satellite Dish Antenna VCR Recording VCR RecordingCode M l To replace your access card Replacing Your Access CardSelect Access Card from the Setup Menu Select OK from the Replace Access Card screen Select OK to return to the Setup Menu Setting the Aspect RatioTo set the aspect ratio Selecting IR/RF Transmission SAT-A4 Only Setting Up the Remote Control SAT-A4 OnlyTo select IR or RF transmission Setting the Security Code SAT-A4 Only Select the Digital Satellite Receiver’s RF Security CodeSet the Remote Control’s RF Security Code Displaying the Programmable Codes To display the list of programmable codesIf The System Test Reports Any Problems Select System Test from the Setup Menu Select TestRunning a System Test To run the System TestDisplaying Troubleshooting Information To display troubleshooting informationDisplaying Help, Tips, and Shortcuts To display tips and shortcut informationOther Information Front Panel Location and Function of ControlsButton Description Connector Description Cable Type Back Panel SAT-A4Back Panel SAT-B3 Using the Remote Control SAT-A4 Remote ControlOutside Panel SAT-A4 Button Operates DescriptionSAT Inside Panel SAT-A4 SAT-B3 Remote Control Button Oper Description AtesProgramming the Remote Control To Check if the Code Number WorksProgrammable Codes TV CodesCable Box Codes SAT-A4 Only VCR CodesTroubleshooting SymptomSymptom Possible Causes and Remedies Via the Purchase menu optionCustomer Support on page 2 for customer support information Telephone numbersPrecautions Service Requirements FCC Regulations and InformationFCC Registration Information Radio Interference InformationDirectv Systems Limited WarrantyAbout Sony Customer Support Specifications Output JacksIndex Buttons 7, 8, 26, 82Power buttons 7, 8, 78, 81, 83, 84 power indicator
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